Ratings based on 69 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by robert d
May not be safePosted Aug 27, 2017 on Hotels
My door lock did not work. It unlocked self intermittently during the night. It made sound, a buzz I thought in was a message on a cell phone or an electric short. It woke me repeatedly during the night, every few minutes. I got up repeatedly in attempt to identify the source of the noise. I identified the source of the sound at approximately 4:45am The knowledge that the door was unlocking itself was even more disturbing. I reported the issue to the front desk letting them know I did sleep the whole night. I was met with indifference. They said the would send the service man to address. Hours later I returned to my room the door was unlocked. The issue was not addressed I went to the front desk and they told me the noise was addressed "it was the air conditioner" the shower me a part that was replaced. They ignored the information I provided. I informed them the issue still exists and that it is dangerous, no should stay in this room until repaired. The asked if I wanted to change my room. I did of course though I reminded them for the safety of the guest the room should not be used until the door lock has been repaired.
for Everyoneby A verified traveler from windsor U K
Very quirkyPosted Jul 3, 2017
Cons: Reception staff
Location: Out of town lots of winery's and lake Garda nearby
Bad start to our visit very poor reception staff with a superior attitude offered the worst room in the hotel after much complaining were transferred to a better room next day .the rest of the staff were some of the best we have ever had . Nice pool area good shuttle bus facility for going to Verona centre .overall a good hotel spoilt by poor reception staff
by A verified traveler from US southeast
Posted Oct 17, 2016
Location: The hotel is twenty minutes outside Verona. Also, stunning Lake Garda one hour drive.
Hotel staff was excellent including front desk and room attendants. The infrastructure of the hotel was lacking. Both of our rooms had showers that leaked--very unpleasant! The lighting was totally unacceptable, not enough and lots of vibration in the light that did exist. The grounds and pool were beautiful, but we did not use as we were there in the autumn. The dining room was a strange place. The service there was strange--the kind that suggests that my request for parmigiana cheese for my pasta was "not proper". Apparently, the A/C was turned off for the season. However, they pretended to come to our room and turn it on. It never did come on. The art work everywhere was somewhat strange, but somewhat entertaining as well.
by A verified traveler
Very cool propertyPosted Sep 30, 2016 on Hotels
We had a nice stay at this property. The hotel is very cool with fantastic art work throughout. The staff are very helpful, we became quite good friends with the shuttle driver who was great. This property is about 6 miles from town and getting a taxi is definitely an issue. The shuttle must be booked in advance. The beds are quite uncomfortable and need to be replaced. The shower leaked all over the floor, a common European partial shower type door, but it leaked under the door as well. I would rate this a four star property for several reasons as stated above, a bottle of water every night by the bed should be a minimum also for a 5 star.
by Michael from Chester, England
Enjoyable stay at a very different hotel.Posted Aug 2, 2016 on Hotels
We have stayed twice before and this hotel amazes us. A beautifully restored villa with some 60 rooms and plenty of modern art. Staff are friendly and efficient. Breakfast is good. Pool area is relaxing.The opera in the Arena, Verona is amazing.
by Andrew from Brooklyn
Posted Jan 5, 2016 on Hotels
Fantastic hotel! La grande Belleza!
by Jose M.
Posted Oct 12, 2015 on Hotels
by Greg from Sydney
Enjoyable.. Interesting..Posted Oct 4, 2015 on Hotels
Enjoyable, interesting to go through many centuries old walls on a modern atmosphere. Highly recommended
by Simon from Guildford
All style and no substancePosted Sep 6, 2015 on Hotels
A great hotel for contemporary art enthusiasts. Not a great hotel for hotel enthusiasts. Expensive for what it is. Amateur overpriced cuisine - 8 euros for fries??!!!! Small rooms. No kettles or irons but hotel is happy to charge you for laundry. And the worst of all - after being woken up early the first morning by loud maintenance, the hotel apologised and promised they would take note. The second morning a porter knocked twice at our door to collect bags - for a different room!! We complained again and received a small token of apology (tiny bottle of prosecco and a plate of fruit). Third morning - yep - disturbed again!!!! This time by the cleaner banging and hoovering and dropping cutlery next door. The hotel staff couldn't care less. Mr Byblos should stick to fashion because hotels are definitely not his forte. Shame because it could have been so much better. The private terrace at the back of the pool is a great little spot if you get it to yourself though!
by A verified traveler
Posted Aug 30, 2015 on Hotels
Delightful pool area.