Ratings based on 31 Verified Reviews

4.1 out of 5
71% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Istanbul

Nice Hotel in downtown with terrible servic

Posted May 12, 2017
Pros: Location in downtown and hotel facilities are good.
Cons: Personnel is not trained for dealing with guests, always look ill-tempered and overloaded.
Location: The hotel is in downtown close to a very nice neighborhood of the city
Reception personnel seems to be always overloaded and they pay little or not attention to guests. They do not know how to treat guests they are mostly rude and unpolite, they do not give information they give instructions and orders. I tried to buy something in their gift shop nobody was there available for 2 days. For checking in, after a long waiting without paying attention to me they told me to come back later because there were no clean rooms available, when I returned they had a room but it was not the type of room I had booked so they wanted me to go away again and return later. 2 days in a row I asked for pillows and never got them. They reserved a driver for me to make a tour but next day the driver was not there and nobody knew who they called or what to do. I wanted to make changes to my reservation and they told me to do it through my travel agency so I called the agency when the agency tried to contact them they said nobody was there to make any decision until next day, when I check out, next day, still nobody was there to make decisions.......
4 out of 5
by Stanley from New York

Comfortable and ideally located

Posted May 25, 2016 on Hotels
Received a room upgrade. Polite and friendly sales manager. Updated and comfortable rooms. The Air Condition, however, was not working. The hotel has a Turkish Bath and swimming pool. Wide spread for breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Istanbul, Turkey

Nice hotel, very close to attractions.

Posted Feb 8, 2016
Checking in was easy, rooms were clean but small. We could have a good night's sleep. Breakfast was good with both national and local recipes. The highchair for our daughter was very dirty...
5 out of 5
by George from Halifax Canada

Good option for Van.

Posted Oct 21, 2015 on Hotels
Excellent location for exploring Van area. Easy to find the hotel and a small car park adjacent. Wonderful spa (when the television wasn't blaring in the background) and great breakfast.
5 out of 5
by George from Halifax

Good offering in central Van

Posted Oct 16, 2015 on Hotels
Very central hotel for visiting Van. Has a lovely sauna and the breakfast has a wide variety of offerings. Adjacent car park is small, so you leave your key with the concierge in case they have to move your car. Mastering the room air conditioning controls requires a degree in mechanical engineering. :-)
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 30, 2015 on Hotels
4 out of 5
by farhad

This traveler left a rating score only Posted Jul 16, 2015 on Hotels
4 out of 5
by natig

This traveler left a rating score only Posted Jul 15, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Very centrally located

Posted Oct 14, 2014
Pros: Top floor restaurant served good food but was empty except for us and it was a Saturday evening.
Cons: Staff at desk were not very efficient when making up our bill - we had already paid for the room in advance and they did not seem to know this.
Enjoyed the hotel facilities. Staff not up to scratch for the level of hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canale d'agordo

excellent stay

Posted Aug 23, 2017
very beautiful hotel in a very beautiful city. we will recommend it