Front of property - evening/night

Reviews of Auberge Vancouver Hotel

4 out of 5
Auberge Vancouver Hotel
837 West Hastings Street, Vancouver, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1011 reviews" "
Rating 8 - Good. 271 out of 1011 reviews" "
Rating 6 - Okay. 67 out of 1011 reviews" "
Rating 4 - Poor. 20 out of 1011 reviews" "
Rating 2 - Terrible. 18 out of 1011 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Camille

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Alina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected better view. But everything else was good.
Stayed 1 night in Mar 2024
Response from Moosa on Mar 28, 2024
Thank you for staying with us. We really appreciate your feedback.

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were friendly , room was clean but the bed was terribly hard. I don’t think I’ll be staying there again for that reason.
Stayed 1 night in Mar 2024
Response from Moosa on Mar 25, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was perfect. The pool and fitness area was great. I can not think of a single fault with the hotel.
Stayed 3 nights in Mar 2024
Response from Moosa on Mar 25, 2024
Thank you for staying with us. We really appreciate your feedback and looking forward to welcome you again at our hotel.

10/10 Excellent

Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and service
Stayed 3 nights in Mar 2024
Response from Moosa on Mar 25, 2024
Thank you for staying with us. We really appreciate your feedback and looking forward to welcome you again at our hotel.

8/10 Good

Kenneth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
It’s a nice place to stay. Just lots of outside noise but I guess that what you get for staying downtown. Just a little pricey but that Vancouver
Stayed 1 night in Mar 2024
Response from Moosa on Mar 25, 2024
Thank you for staying with us. We really appreciate your feedback and looking forward to welcome you again at our hotel.

6/10 Okay

Sergey, Los Angeles

Liked: Cleanliness, staff & service
Overrated hotel Old remodeling
Stayed 1 night in Mar 2024
Response from Moosa on Mar 17, 2024
Thank you for Staying with us. We appropriate your feedback.

8/10 Good

Tom Way

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Moosa on Mar 17, 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property located one block from Canada Place cruise port and 2 blocks from Skytrain which offers direct links to YVR and Stadium/chinatown stations for concert goers! Very comfortable accommodations and numerous coffee/dining options available! Will recommend to others!
Stayed 1 night in Feb 2024
Response from Moosa on Mar 10, 2024
Thank you for staying with us. We really appreciate your feedback.

8/10 Good

Geneviève

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to change parking lot twice. The mobile app for the first one never worked on our phones. Take the paid hotel parking option ($55). I stayed less than 24 hours and the charge was $71. Nice big room, great view.
Stayed 1 night in Mar 2024
Response from Moosa on Mar 10, 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very accomodating and helpful. Everyone wss very friendly and welcoming.
Stayed 5 nights in Feb 2024
Response from Moosa on Mar 8, 2024
Thank you so much for staying with us. We really appreciate your feedback.

10/10 Excellent

Alka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 4, 2024
Thank you for your review. We are doing our best to make sure your stay at Auberge is memorable. We look forward to welcoming you again in the future.

10/10 Excellent

Naomi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good views,Great Staff,Clean,Close to Canada Place,Sky Train,Sea Bus.Will stay here again.
Stayed 4 nights in Feb 2024
Response from guest services on Feb 29, 2024
Thank you for your review. We work hard to make sure all our guests have a memorable stay at Auberge Vancouver Hotel.We look forward to seeing you again in the future.

10/10 Excellent

Alan, Charlottetown

Stayed 2 nights in Feb 2024
Response from Moosa on Mar 25, 2024
Thank you for staying with us. We really appreciate your feedback and looking forward to welcome you again at our hotel.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Moosa on Feb 26, 2024
Hello, thank you very much for your staying with us. We really appreciate your feedback.

6/10 Okay

Sarah

Stayed 2 nights in Feb 2024
Response from guest services on Feb 29, 2024
Thank you for your review. We are hoping that you will have a better experience should you visit to stay with us the next time in Vancouver

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in. Friendly staff
Stayed 1 night in Feb 2024
Response from Moosa on Feb 25, 2024
Thank you very much. We really appropriate your feedback and hope to see you again next time.

10/10 Excellent

Shannon

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Moosa on Feb 26, 2024
Hello, thank you very much for your staying with us. We really appreciate your feedback.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Moosa on Feb 25, 2024
Thank you very much. We really appropriate your feedback and hope to see you again next time.

10/10 Excellent

RUBY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy
Stayed 2 nights in Feb 2024
Response from Moosa on Feb 26, 2024
Hello, thank you very much for your staying with us. We really appreciate your feedback.

4/10 Poor

Katarina

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was very disappointed in this hotel. The gym and pool are not for hotel guests only but in fact the Terminal City Club lets hotel guests use the facilities. This means they are packed and there is never any space to use the facilities. The late check out is appalling adding 12 pm instead of 11am is not a late check out. The TVs should be smart TVs no one watches cable anymore not to mention the picture quality is awful. The water for the shower fluctuated from hot to cold constantly. Definitely will never stay here again! Go elsewhere unless desperate.
Stayed 2 nights in Jan 2024
Response from guest services on Feb 29, 2024
We are sorry for the inconvenience you experienced. The Hotel and the Terminal City Club are one entity serving businesses under the same roof. Therefore, the fitness facility and the pool are for members and the Hotel guests only.We could accommodate your late check-out requests further noon should you ask the front desk as per your need based on availability. We are always flexible in terms of late check-out as much as possible. We are sorry that you do not like cable TV. Unfortunately, the smart TVs are not available at this moment. We note your review regarding that and forward it to the management to consider in the future.

10/10 Excellent

Janine

Stayed 3 nights in Jan 2024
Response from Moosa on Feb 25, 2024
Thank you very much. We really appropriate your feedback and hope to see you again next time.

4/10 Poor

Angela

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Catfished! Hotel looked waaaaaay better online. Quite run down and almost no amenities. Inconvenient parking and very difficult to find. Room service was a bust! Weren’t allowed to have extra pillows, blankets or towels. Hard to communicate with staff. Underwhelming experience. Hotel looked so nice online. Furniture was very worn and dated. View was nice from our corner room though. We could see the harbour.
Stayed 2 nights in Nov 2023
Response from guest services on Feb 29, 2024
We are sorry to hear that we didn't meet your expectations. The Hotel rooms were completely renovated in 2019 as considered up to date in our industry. Extra blankets are pillows, blankets, and towels are readily available 24 hrs. should you request them from the front desk. We apologize again for the experienced you have had during your stay,

10/10 Excellent

Celia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite had a great layout and wonderful views of the city. The pool facility was fabulous with an amazing view of the water and mountains.
Stayed 2 nights in Dec 2023

6/10 Okay

Jasmine

Stayed 2 nights in Nov 2023

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very satisfied with the property. Stayed in King Suite and it was very large and well-appointed. Parking was a little awkward and there was a day in which the exit gate wasn't working properly and there was a line of cars about 10 cars long waiting to get out. Would definitely stay here again though.
Stayed 3 nights in Nov 2023
Response from Guest Services on Nov 28, 2023
Thanks for your review! We are happy you enjoyed your stay with us. Looking forward to seeing you in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Pricey parking
Stayed 3 nights in Nov 2023
Response from Guest Services on Dec 5, 2023
Thank you for your review. We are happy to hear that you enjoyed your stay.We look forward to welcoming you again in the future.

2/10 Terrible

Elizabeth

Traveled with partner
Disliked: Property conditions & facilities
Not as described in pictures
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 28, 2023
We sincerely apologize for the inconvenience you experienced during your stay. If you could share details what was not as in pictures, we would do our best to fix it.

10/10 Excellent

Jung Beum

Stayed 5 nights in Nov 2023

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff very friendly and service-oriented. Room very clean and modern; good area near the cruise ships. Only bad marks are the so-so coffeemaker and the terrible bathroom shower.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 28, 2023
Thank you for your review. We are always pleased to hear that our guests have had a wonderful stay with us, and we are most grateful for the very kind review. We have brand-new Nespresso coffee-machines which are the best available on the market. We also would like to thank you for bringing our attention to the bathroom shower, we let our service team know about it.We apologize for the inconvenience you experienced during your stay.On behalf of the entire staff, thank you very much for choosing us for your stay. We are at your service for your next visit to Vancouver. Cheers!

8/10 Good

Mohammad

Stayed 1 night in Nov 2023
Response from Guest Services on Nov 23, 2023
Thank you for your review. We are happy that your enjoyed your stay with us. We look forward to seeing you at Auberge in the future.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Nov 2023
Response from guest services on Nov 20, 2023
thank you for taking the time to write such a lovely review; we certainly appreciate it. Please come back and visit us again soon.

10/10 Excellent

Chris

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk staff is very attentive and service is prompt and courteous.
Stayed 1 night in Nov 2023
Response from guest services on Nov 17, 2023
thank you for taking the time to write such a lovely review; we certainly appreciate it. Please come back and visit us again soon.

10/10 Excellent

kelly, Saskatoon

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I had a fabulous stay!!! Our room was beautiful and the beds were very comfortable. The front desk staff were helpful all 4 days and the service staff for the rooms were great!! The location is very convenient for eating, shopping g, attending conferences and access to the Sea Wall and Stanley Park. We will definitely stay there again and highly recommend.
Stayed 4 nights in Nov 2023
Response from guest services on Nov 17, 2023
thank you for taking the time to write such a lovely review; we certainly appreciate it. Please come back and visit us again soon.

6/10 Okay

Brett

Traveled with partner
Liked: Cleanliness, staff & service
Not what I would consider a 5-star hotel. For starters, the room is really small. They give you a glass bottle of water instead of sealed plastic bottles, which is unusual. Heater made a rattling noise all night, and any which way I moved the thermostat, the temp stayed an uncomfortable 73 degrees at night while we’re trying to sleep. Light bulb out in the bathroom. Bathroom shower floor squeaked when using the shower. Wall switches to control power to outlets…really?? Only provided one robe for a room for two. Worst part is they gave us a room right outside the elevator door. Heard elevator dings all night. Will not be back for another stay.
Stayed 3 nights in Nov 2023
Response from guest services on Nov 17, 2023
We sincerely apologize for the inconvenience you experienced during your stay.We noted all the issues you highlighted and we will go through each of them to fix where we failed to make your stay memorable.

8/10 Good

Blaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little boutique hotel located a block off the waterfront. Nice clean room but heat didn’t work in our room and the USB chargers were broken. Most staff nice but others not so much (careful not to ask the older French gentleman if there’s a place to grab a beer in the adjoining club as you’ll get an earful about how “he has no idea, this is. a hotel.”
Stayed 3 nights in Nov 2023
Response from guest services on Nov 17, 2023
Thank you for your review. We apologize for the inconvenience you experienced during your stay. We fixed the broken USB charger so we thank you for bringing it to our attention.We will talk with the staff member you mentioned and make sure that he will be going for a training session for the guest service he failed to provide.We thank you again for your review.

6/10 Okay

Francisco, Torrance

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool had a nice view. The person that checked us in was not helpful. We had to come back next day to talk to someone else. She was helpful and changed our room.
Stayed 3 nights in Oct 2023
Response from guest services on Nov 17, 2023
thank you for taking the time to write a review; we certainly appreciate it. We are sorry that you had trouble at check-in. We will take the attention of the staff member who helped you to check in and will re-train her to make sure that will not repeat in the future. Thank you again for your review.

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Whoever heard of no *cold* water?
Stayed 3 nights in Oct 2023
Response from guest services on Nov 17, 2023
Thank you for your review. We will look into the issue you highlighted and make sure that the problem you highlighted does not happen again in the future.

10/10 Excellent

April

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful despite its age. It is well decorated and welcoming.
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 3, 2023
We are always pleased to hear that our guests have had a wonderful stay with us, and we are most grateful for the very kind review. On behalf of the entire staff, thank you very much for choosing us for your stay. We are at your service for your next visit to Vancouver. Cheers!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and views!
Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 3, 2023
We are always pleased to hear that our guests have had a wonderful stay with us, and we are most grateful for the very kind review. On behalf of the entire staff, thank you very much for choosing us for your stay. We are at your service for your next visit to Vancouver. Cheers!

8/10 Good

Jeannie, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. 5 minutes to Harbour, 20 minutes to the Sports District. You can walk to Robson Street, basically anywhere. Staff we always available and very friendly. I had an minor issue with my room and they offered to relocate me immediately. Also you are 5 minutes to the Waterfront Station (transit) where you can take the Canada Line train directly from the airport. Just for a reference it only cost me $3.15 on a Sunday to go back to the airport.
Stayed 3 nights in Oct 2023
Response from Guest Services on Nov 3, 2023
We are always pleased to hear that our guests have had a wonderful stay with us, and we are most grateful for the very kind review. On behalf of the entire staff, thank you very much for choosing us for your stay. We are at your service for your next visit to Vancouver. Cheers!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 3, 2023
We are always pleased to hear that our guests have had a wonderful stay with us, and we are most grateful for the very kind review. On behalf of the entire staff, thank you very much for choosing us for your stay. We are at your service for your next visit to Vancouver. Cheers!

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel, very convenient to downtown and Gastown. Great pool and gym.
Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 3, 2023
We are always pleased to hear that our guests have had a wonderful stay with us, and we are most grateful for the very kind review. On behalf of the entire staff, thank you very much for choosing us for your stay. We are at your service for your next visit to Vancouver. Cheers!

10/10 Excellent

Younes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got a beautiful room and the hotel is in a great location, the pool is great too!
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 3, 2023
We are always pleased to hear that our guests have had a wonderful stay with us, and we are most grateful for the very kind review. On behalf of the entire staff, thank you very much for choosing us for your stay. We are at your service for your next visit to Vancouver. Cheers!

10/10 Excellent

Angela

Stayed 1 night in Oct 2023
Response from Guest Services on Nov 3, 2023
We are always pleased to hear that our guests have had a wonderful stay with us, and we are most grateful for the very kind review. On behalf of the entire staff, thank you very much for choosing us for your stay. We are at your service for your next visit to Vancouver. Cheers!

10/10 Excellent

Crystal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Wonderful stay, great location, modern and stylish. Only that to complain about was the bed, it was hard and uncomfortable. Woke up with a sore back and stiff shoulders.
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 3, 2023
We are always pleased to hear that our guests have had a nice stay with us, and we are most grateful for the very kind review. We are sorry to hear that the bed did not meet your expectations. We will forward your kind review to our management team.On behalf of the entire staff, thank you very much for choosing us for your stay. We are at your service for your next visit to Vancouver.

10/10 Excellent

Roxane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 3, 2023
We are always pleased to hear that our guests have had a wonderful stay with us, and we are most grateful for the very kind review. On behalf of the entire staff, thank you very much for choosing us for your stay. We are at your service for your next visit to Vancouver. Cheers!

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 3, 2023
We are always pleased to hear that our guests have had a wonderful stay with us, and we are most grateful for the very kind review. On behalf of the entire staff, thank you very much for choosing us for your stay. We are at your service for your next visit to Vancouver. Cheers!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 3, 2023
We are always pleased to hear that our guests have had a wonderful stay with us, and we are most grateful for the very kind review. On behalf of the entire staff, thank you very much for choosing us for your stay. We are at your service for your next visit to Vancouver. Cheers!

10/10 Excellent

Sasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Very clean and lovely rooms.
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 3, 2023
We are always pleased to hear that our guests have had a wonderful stay with us, and we are most grateful for the very kind review. On behalf of the entire staff, thank you very much for choosing us for your stay. We are at your service for your next visit to Vancouver. Cheers!