Ratings based on 1,085 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Vancouver Island

Great location

Posted Dec 7, 2016
Pros: Bed was extremely comfortable.
Easy to walk to Canada Place, water front. Loads of restaurants and easy to walk to.... handy for Davie Street, Yaletown.
Comment from Hotel Management
Dec 7, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Margaret, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you found the bed to be comfortable. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities’ attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
5 out of 5
by A verified traveler

Very nice Hotel.

Posted Dec 2, 2016
All the staff were friendly and the room was clean.
Comment from Hotel Management
Dec 2, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. Thank you for the kind words in regard to our staff, we will pass on your comments to the team. We are pleased to hear that you liked the room. We appreciate you taking the time to share your comments with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
5 out of 5
by A verified traveler

Posted Nov 29, 2016
Granville street view is excellent especially when close down street for street party all rooms have excellent belconies very loud get other side if you want quite rooms have separate bedroom from sitting area
Comment from Hotel Management
Nov 30, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and liked the view of downtown Vancouver from your balcony. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
5 out of 5
by A verified traveler from US

Nice hotel in the downtown area

Posted Nov 29, 2016
Clean, safe, updated. Would stay here again. Paid extra $16/day for the garage.
Comment from Hotel Management
Nov 30, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
1 out of 5
by A verified traveler from Seattle

Great Location - Unforgiving Staff.

Posted Nov 28, 2016
Pros: The rooms were spacious, but that's it. Very cold staff reception.
Cons: MUCH needed staff training on basic hospitality etiquette and a serious reconsideration of hotel policies - specifically re-entry and guest privileges
Location: Granville nightlife. The hotel is about a 5 minute walk to it all.
There's a good chance those of you reading may have family/guests joining you long after check-in. Let my experience serve as a warning before you book. Forewarning: This hotel programmed their elevators to always stop at the lobby regardless which direction its going and every single person is carded upon re-entry. After check-in and returning from a night out with friends & family, the following scenario played out: - After seeing IDs, the employee working denies everyone from going up. Tells us that we need to pay for extra guests. - OK, hes following rules. I offer to pay. He denies that request. - I ask why. He says it's hotel policy. - Baffled, I ask to book another room and - without hesitation - he says the hotel is full without checking the system. - 2 unrelated hotel guests return from dinner (who both stayed the night before) and get denied since one wasn't 'registered'. - Now, 3 rooms worth of people are arguing with this worker in the lobby. - Ultimately, 2 of us were allowed to grab things from our rooms. - Seeing no solution and no refund, we got rooms at a motel. - Was told to "Never book with us again" while leaving. Takeaway: - Anyone returning after 10PM, not 'registered', will be denied entry - Guests can't be added if they show up late. - You can still be denied even if you already stayed a night - Staff would rather lose your business than help. - 1-star reviews from other sites prove that this is reoccurring. Even wedding parties aren't safe.
Comment from Hotel Management
Dec 2, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Phil, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are sorry to hear that we did not meet your expectations during your stay with us. We regret to hear that you were disappointed with our staff. We take the security and comfort of all our guests very seriously. We do have an in house policy whereby only registered guests are allowed back into the hotel after 10pm. We apologize if this was not communicated to you and for the inconvenienced caused. We have followed up with our team about your experience. We appreciate you taking the time to write to us. Should you wish to discuss further please do not hesitate to contact me. Regards, Anastasios Theodoropoulos General Manager
5 out of 5
by A verified traveler from centrzl coast of b.c.

We have stayed here for years for medical travel.

Posted Nov 28, 2016
Pros: We really appreciate the friendly staff - we always feel welcome.
Cons: The restaurant menu could be less pub food and a few fine dining selections.
Location: The location is ready-made for us. St Paul Hospital is within an easy walk.
Everything was great as usual - we gave been staying here for close to 20 years.
Comment from Hotel Management
Nov 28, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and have been staying with us for nearly 20 years.We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities’ attractions, shopping, restaurants and public transportation. Thank you for your feedback in regard to our menu, we appreciate your suggestion. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and returning to us over the years. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
by A verified traveler

Cool hotel

Posted Nov 24, 2016
Room was clean and comfortable. Only issue I had was I was woken up at 6 am with a wake up call when I had not asked for one.
Comment from Hotel Management
Nov 25, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you were content with the room. We apologize for the miscommunication in regard to the wake up call. We will ensure that our management team are aware of this incident. We thank you for your feedback. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
5 out of 5
by A verified traveler

Good

Posted Nov 23, 2016
The bathroom is not big but clean. It is very quite.
Comment from Hotel Management
Nov 23, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
by A verified traveler from victoria, bc

great value for downtown location

Posted Nov 22, 2016
Pros: location. room size
Cons: regular ionizing so the room smells fresh rather than at cigaret smell
Excellent. The only thing is that there was smoke smell even though the hotel is non smoking.
Comment from Hotel Management
Nov 23, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Amanda, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We regret to hear that the room smelt of smoke upon your arrival. We are a non-smoking hotel and we request that all our guest do not smoke in the room and should they wish to smoke to do so on the balcony with the door closed or smoke in the designated areas outside the hotel. We apologize for the issues you experienced with the room and we hope that the ioniser helped to remove the smell of smoke in the room. Thank you for your feedback. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
by A verified traveler

Posted Nov 21, 2016
Clean, good parking. Good prices. Overall great stay.
Comment from Hotel Management
Nov 21, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are pleased that you liked our hotel and were content with the underground parking. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager