Ratings based on 981 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from de St-Mathieu du Parc, QC, Canada

Hôtel bien situé au centre ville

Posted Jul 22, 2016
Bien situé au centre ville et près do Port pour différentes activitées. De très très bon restaurants à proximité.
Comment from Hotel Management
Jul 22, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Daniel, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities’ attractions, shopping, restaurants and public transportation. It is great to hear that you had the opportunity to explore our city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
5 out of 5
by A verified traveler from Rochester, NY

Centrally located, near the park/Grandville island

Posted Jul 13, 2016
Pros: see above
Cons: I wish the Best Western had free breakfast like other BW's but there were lots of nearby quick breakfast places (Tim Horton's, etc)
Location: Stanley Park, Granville island, everything in downtown Vancouver.
A very nice hotel with easy on site parking in the basement. We are 8 blocks from Stanley park (walking distance), 2 blocks from Granville Island and 6 blocks from the restaurant district. Our room was silent at night. There is construction near the building but that doesn't start until 8:00 AM and even that is not very noisy. WiFi worked great. Or room was a suite with a balcony, much bigger than I expected. I needed to add 2 days to my reservation and the staff worked very hard to find space for us in the 100% booked hotel. Getting here from the airport was EASY, just a straight drive! I think I had to make 1 turn.
Comment from Hotel Management
Jul 13, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you liked the suite and the balcony. We are commended for our ideal location in the heart of Vancouver. It is great to hear that you got the opportunity to explore our beautiful city. We do not offer a continental breakfast we do however offer packages that include a full hot breakfast with your stay. We are pleased to hear that our team was able to accommodate you with the extra two nights stay. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
by A verified traveler

Posted Jul 6, 2016
Hotel was conveniently located. Staff was helpful and friendly. Rooms are a little dated and could use updated. Clean
Comment from Hotel Management
Jul 6, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are very pleased to hear that you found our location to be suitable. Thank you for the kind words in regard to our staff. We are continually upgrading our hotel to ensure we are exceeding our guest’s expectations. We regret to hear that we could not meet all your expectations during your stay with us. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
5 out of 5
by A verified traveler from Whidbey Island, WA

the most helpful staff ever!!

Posted Jul 2, 2016
Pros: the room and the staff
Location: easy access to public transportation
The hotel is located on a street in Vancouver that is not so nice but the quality of the hotel makes up for the neighborhood. The staff was amazing and very helpful.
Comment from Hotel Management
Jul 4, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Jean, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the location to be suitable. Thank you for the kind words in regard to our staff. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities’ attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
3 out of 5
by A verified traveler from Mississauga, Canada

Posted Jun 29, 2016
Size of room was big, we even have a living/office room. Beds are comfortable. Furniture like the sofa is outdated even in the receiving area. The male reception clerk was not nice maybe since it was already 1am when we checked in. We were tired too, we had a 12-hr drive. The restaurant breakfast menu were good. And the lady server was nice snd pleasant.
Comment from Hotel Management
Jun 29, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Loreta, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you found the room to be spacious. We are continually upgrading our hotel to ensure we are exceeding our guest’s expectations. We regret to hear that we could not meet all your expectations in regard to the furnishings during your stay with us. We apologize that our front of desk staff was not welcoming upon your arrival, we will discuss this issue with the team, thank you for your feedback. Thank you for your positive comments in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
3 out of 5
by A verified traveler

downtown close, convenient for walking

Posted Jun 20, 2016
Pros: Location
Cons: Better transportation information. Concierge basically recommended taxis but we discovered several less expensive transportation options for tourists.
Location: Convenient to downtown and tourist transportation vendors.
Hotel was relatively clean with friendly staff. Convenient walk to tourist sites and/or transportation to them. Would not recommend for vacationers at this time due to next door construction crews on site at 7AM; not an issue for business folks. Requests for additional towels were not met - ever. It was warmer than usual outside making it difficult to get the a/c to a comfortable level.
Comment from Hotel Management
Jun 22, 2016 by Anastasios Theodoropoulos, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you found the location of our hotel to be suitable. Thank you for your feedback in regard to the concierge we will share your comments with the team. We regret to hear about the issues you experienced with the towels for your room. We will keep our head of housekeeping informed. Thank you for taking the time to let us know about your experience. We appreciate your feedback. Thank you for choosing our hotel and we hope you will consider our hotel in the future. Best regards, Anastasios Theodoropoulos General Manager
3 out of 5
by A verified traveler

Close to night life

Posted Jun 7, 2016
Pros: Well this hotel is located on the Granville St - which is Vancouver night life clubs- cafe- restaurants etc.
Cons: Hotel need renovations- bathrooms need renovation- the hotel seem older NO POOL
Location: You are in the centre of downtown night life !!so weekends are really busy !! they even close some roads next morning all drunk people on walk-side -
The restaurant downstairs great food - good prices - nice / clean Hotel - Outdated but good location - not much for Family with Kids at night is not recommended to walk with kids on the streets. Parking at hotel - good We were at 10th floor no noise ..Room clean / bath so so
Comment from Hotel Management
Jun 16, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities’ attractions, restaurants and public transportation. Unfortunately, a swimming pool is one of the amenities we do not have listed as part of our hotel, we apologize if there was any mis-communication at the time of booking that made you understand that we do have a pool. We do however have a brand new state of the art fitness centre on the 2nd floor that is freely available for our guests during their stay. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
5 out of 5
by A verified traveler

Close to attractions

Posted Jun 5, 2016
Hotel was very nice and the room was clean and a good sizee. The staff was extremely helpful and friendly. We really enjoyed our stay.you can walk to most attractions or take hop on off busses that picks up in front of hotel.
Comment from Hotel Management
Jun 6, 2016 by Anastasios Theodoropoulos, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found our staff to be helpful and friendly. We are commended for our ideal location in the heart of Vancouver close to the cities’ attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
by A verified traveler

Geeignet für Aufenthalt in Vancouver

Posted Jun 5, 2016
Hotel ist zentral gelegen, Umgebung aber ein wenig runter gekommen. Hotel selbst ist o.k.
Comment from Hotel Management
Jun 6, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the cities’ attractions, restaurants and public transportation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
by A verified traveler from Perth, Western Australia

Nice hotel in Vancouver

Posted May 31, 2016
Pros: Great room & staff very helpful.
Cons: Nothing to complain about we enjoyed the hotel.
Location: Plenty of restaurants, bars and night clubs in area. Hop on bus stops right out front.
We were upgraded to a 2 room suite with a balcony view of the entertainment district. Room had everything you want - bit of noise from outside as it is in the heart of the entertainment district. Heaps of bars & restaurants in the area. Hop on bus stop right outside the hotel.
Comment from Hotel Management
Jun 7, 2016 by Anastasios Theodoropoulos , Hotel Management
Dear Billy, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you liked your room along with the views from the balcony over looking downtown Vancouver. We are commended for our ideal location in the heart of Vancouver close to the cities’ attractions, shopping, restaurants and public transportation. We appreciate you taking the time to share your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager