Ratings based on 1,249 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel, alright location.

Posted Jul 12, 2017
Was a decent time and location okay, the price was a little high for me and the rooms I rate a 6.5 out of 10.The beds aren't the best.
Comment from Hotel Management
Jul 12, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Guest Thank you so much for your review. We hope that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Stay was great..

Posted Jun 25, 2017
Takes too long to reverse hold on my credit account. The hotel was paid in full 2 days ago.
Comment from Hotel Management
Jun 27, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We hope that you enjoyed your stay with us. We apologize if there was a miscommunication with regard to the payment. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ca

Clean and comfortable

Posted Jun 8, 2017
Walking distance to Yale town with lots of restaurants.
Comment from Hotel Management
Jun 9, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Linda Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2017
Pros: Everything
Cons: It is okay
Location: Good shopping and good resturants.
I like the hotel very much.Very pleasant staff.Our stay was marvelous.
Comment from Hotel Management
Jun 5, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
4 out of 5
by A verified traveler from Palisade, CO

Super friendly and helpful staff.

Posted May 30, 2017
Pros: The staff
Cons: better beds and towels.
Location: easy walk to Granville island market, beach, train station, restaurants and shopping. Overall good location, but on a street i wouldn't walk alone.
walking distance to everything downtown. On the edge of a sketchy area. room is tiny and beds were uncomfortable. lobby is marginal. Staff was the best of any hotel we'd stayed.
Comment from Hotel Management
Jun 1, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Sheila, Thank you for your feedback regarding your stay us. We are delighted that you enjoyed your stay with us and that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your feedback in regard to the beds and the towels. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city’s attractions, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Lovely Upscale Feel

Posted May 23, 2017
Had a great time at The Best Western Chateau Granville. The service, the cleanliness, the awesome location - it all made for the perfect weekend for us. We will be back :)
Comment from Hotel Management
May 24, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Guest, Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We are pleased that you found the location to be convenient for your vacation. We are commended for our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants and public transportation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Redwood City, CA

Centrallly located & comfy.

Posted May 23, 2017
The room was spacious & clean, & the staff was very helpful & accommodating. The hotel is not in a particularly nice part of Vancouver, but it's centrally located & worked great for us.. If you want a good view, you might want to consider a hotel closer to the water. I stayed with my 3 adult children, so utilized the sofa bed & a rollaway in order to avoid having to share beds. All the beds were comfortable. It was great having a separate bedroom so we could spread out and have a little more privacy than a standard hotel room.
Comment from Hotel Management
May 23, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you found the room to be spacious for your and your family. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be friendly and helpful. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

good location

Posted May 23, 2017
Pros: Convenience, good staff, great restaurant.
Cons: Closet doors.
Location: Near downtown, the shore, and parks.
Best part of this hotel for me was the excellent restaurant. Lots of upscale bar/eateries nearby, but to have a good meal in a quieter atmosphere this is the place.
Comment from Hotel Management
May 23, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Jon Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and your dining experience in The Edge Social Grille & Lounge. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you choosing our hotel and for sharing your feedback. We look forward to welcoming you on your next visit. Best regards, Peter Watts General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Hotel close to everything Vancouver

Posted May 19, 2017
Nice place to rest and relax after a long day in Vancouver. Only thing is the noise from Granville.
Comment from Hotel Management
May 23, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Angela, Thank you so much for your review. We are delighted that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. However, we are commended for our proximity to the city’s attractions, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from KC

Excellent location.

Posted May 17, 2017
The hotel is located in city centre and close to stations. The suite is very spacious and includes a living room. The room is tidy and clean. Staff are very friendly!
Comment from Hotel Management
May 19, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear KC, Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and that you loved the guest room. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city’s attractions, restaurants and public transportation We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager