Ratings based on 1,188 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
We were very pleased with this hotel. It is conveniently located. The accommodations were more than satisfactory. The staff was very friendly and helpful. The price was very reasonable.
Comment from Hotel Management
Apr 24, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Near SF, California

Great Hotel. I would recommend it to others.

Posted Apr 19, 2017
Pros: The price of the room was excellent for the quality of room we stayed in.
Cons: The food in the hotel Restaurant/Bar "The Edge" was fair (not great) and a bit pricey.
We booked this hotel for 3 nights in April 2017. The staff was very friendly and responded to any of our needs quickly and efficiently. **Secure parking was provided (for a fee) which was very helpful. Guests are able to take the elevator from the parking garage to the lobby without ever being outside. (It rained a lot). **The hotel is located on Granville St which is heavily populated on Friday and Saturday nights. Numerous bars and clubs are within walking distance from the Hotel. Which is great for those who are looking for "the nightlife". For those of us who prefer quiet, the limited outside access of the hotel provided a perfect buffer and the weekend crowds did not negatively impact our stay. **Additionally each room is provided with its own private, secure WiFi. Sign in is provided at the time of check in, and because each room has its own pass-code you may use the WiFi for banking or looking up credit card accounts with no fear of secure information being shared. **The location is great. There is a drug store across the street for those little conveniences like soap, aspirin, lotion, toiletries etc. And a bank within walking distance (2 short blocks down) to do currency exchange if needed. In the Hotel Lobby there is a phone designated for Taxi service, and pick up and drop off is located right outside the lobby doors.
Comment from Hotel Management
Apr 21, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Debi, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We regret that the food in our on-site restaurant did meet your expectations. We will share your feedback with the chef and his team. We are commended for our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience and for your high recommendation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia

Comfortable downtown hotel

Posted Apr 18, 2017
Nice to have a separate living room with office space. Comfortable beds. Actual balcony with garden view. Quiet. Easy walking to good eats and shopping. Building is older but we had everything we needed while visiting family
Comment from Hotel Management
Apr 18, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room, the beds and the balcony. We are commended for our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bellingham, WA

Easily Accessible to EVERYTHING in Vancouver

Posted Apr 12, 2017
Thank you, Best Western for everything! Your staff was very pleasant & helpful and made our stay amazing! The room was ready before checking & we were allowed to park the car right away. And the parking lot is where the car stayed the entire time; you can walk anywhere & everywhere in DT Vancouver very easily with no worries! And if you needed a cab, they were easy to hail, or the hotel can do it for you. The room was immaculate & having a balcony made it nice to step out to and see the night lights. I will be back to the hotel again for sure! EXPEDIA on the other hand, REALLY DROPPED THE BALL! I'm pretty disappointed in Expedia after this trip. The credit card I used the book my room had been compromised, so I called Expedia to ensure I would still be able to keep my reservation at check-in. Expedia offered to call the hotel, but told the hotel I wanted to cancel my reservation. Thankfully I received a message from the hotel in regards to this phone call & I was able to keep my reservation with no problem. I updated my payment information & we were good to go. Also, Expedia does not inform you there is a deposit for the room. Thankfully it wasn't that much, but it was an unexpected expense held on my credit card that I really would have liked to have known about. Then, AFTER checking in I received a phone call from Expedia saying the hotel needed a valid credit card in order to keep my reservation. I was already checked in; didn't need to be bothered anymore.
Comment from Hotel Management
Apr 14, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Jason Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Nanaimo

Clean, comfortable and friendly

Posted Apr 10, 2017
Pros: Helpful staff, although the front desk staff were a bit snooty. Restaurant is good and affordable. Grounds are clean and well kept.
Cons: No, can't change the location...
Location: Good access to most entertainment venues on Granville. Short walk to the Vogue, etc. Close to the shopping district and Robson street by taxi
Only stayed one night - had the suite since there were 3 of us. Close to all entertainment venues, area is a bit sketchy, but the hotel staff take care of you while you are there. Actually the only hotel i would consider staying in on Granville....
Comment from Hotel Management
Apr 10, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Annie Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
Recommended
for Other
by A verified traveler

Excellent hotel for adult family with dog

Posted Apr 1, 2017
Pros: Staff are very friendly and kind
Excellent service and convenience location , Staff are very friendly and kind .
Comment from Hotel Management
Apr 3, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
Excellent stay. Staff was wonderful, friendly and accommodating and the edge restaurant was great.
Comment from Hotel Management
Mar 27, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service Thank you for your positive feedback in regard to the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Parksville

Close to all things in the city

Posted Mar 22, 2017
Quiet room with a nice restaurant as part of the hotel.
Comment from Hotel Management
Mar 22, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Brian Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room. We are commended for our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Small, convenient

Posted Mar 17, 2017
Pros: location
Small hotel that was conveniently located for my visit. the hotel did not have a functioning restaurant. The staff were very pleasant and helpful. Elevator is small, slow, and not very convenient. The rooms were small, and oddly placed, but with a balcony that had a very high solid railing that completely blocked any view. The experience was odd.
Comment from Hotel Management
Mar 22, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We hope that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants and public transportation. We apologize that we could not meet your service expectations during your dining experience with us. Thank you for your feedback in regard to the elevators. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
3 out of 5
by A verified traveler

Standard comfy hotel

Posted Mar 14, 2017
Standard hotel in a centre of Vancouver Island. Located on Granville street which is a dirty street that does attract the homeless. The hotel itself is fairly standard and comfortable to stay.
Comment from Hotel Management
Mar 16, 2017 by Anastasios Theodoropoulos , Hotel Management
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We hope that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. However, we are commended for our ideal location in the heart of Vancouver close to the city’s attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager