The staff was very nice. This hotel is older, the rooms are dated and it is located on a busy road. The heating unit in my room made a clicking round throughout the night. The walls were so thin that I heard the guests upstairs wake-up starting around 5:00 am. I could also hear all the doors on my floor open and close throughout the evening and following morning. The worst by far was the smell; they obviously use a very strong deodorant which was unbearable.
Comment from Hotel Management
Feb 2, 2017 by Best Western Plus Langley Inn, Hotel Management
We are sorry to hear of the issues you experienced in our room. We have addressed the maintenance issues with our team. Thank you for letting us know how we can improve.
We are also sorry about the issues of noise that you experienced during your stay. We have rooms on the upper floor that tend to be much quieter. I am sorry about your sensitivity to our freshener. I will make sure only appropriate amounts are used. I am also sorry that you were not happy with the décor and layout of your room. We do have other room types that I am sure will please you. I do hope that you will consider staying with us again and I will make sure that you will be completely satisfied with your accommodations.
Again, our apologies.