City view

Reviews of Century Plaza Hotel

3.5 out of 5
Century Plaza Hotel
1015 Burrard St, Vancouver, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 574 out of 1118 reviews" "
Rating 8 - Good. 348 out of 1118 reviews" "
Rating 6 - Okay. 116 out of 1118 reviews" "
Rating 4 - Poor. 48 out of 1118 reviews" "
Rating 2 - Terrible. 32 out of 1118 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be my go to for Vancouver trips. The gym is fine for a trip, the pool is good, the steam room and locker rooms are great. The restaurant was some of the best food and drink I’ve had in a long time. The room was gorgeous. And everything was fairly priced.
Stayed 1 night in Mar 2024

10/10 Excellent

Dean

Traveled with family
Good
Stayed 6 nights in Mar 2024

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful! We enjoyed our stay and i would definitely return!
Stayed 4 nights in Mar 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hard bed! But clean and convenient. Staff were excellent.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, easy to get around.
Stayed 1 night in Mar 2024

10/10 Excellent

Clayton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and friendly staff
Stayed 1 night in Mar 2024

8/10 Good

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Although we had an ocean view that was nice, our room was right at the elevators so it was noisy as people came and went. The plumbing needs attention….
Stayed 1 night in Mar 2024

8/10 Good

Octavian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024

8/10 Good

Shannon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2024

8/10 Good

Henry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since my son was in hospital it was very convenient for me to go visit since hotel is few minutes from hospital the only negative was the mattresses were very hard especially my stay was for 5 nights but the kitchenette was very good
Stayed 5 nights in Mar 2024

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated large room. Great first class restaurant on site.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela

Stayed 1 night in Mar 2024

8/10 Good

Jacqueline

Traveled with partner
Liked: Amenities, property conditions & facilities
It’s a decent hotel. To help with eco-friendliness, they give you an option to opt-out of daily cleaning services and reward you with a $10 voucher for C|Prime or Beyond Coffee per night you’re there. The hotel felt a bit run down and older but again, it’s decent for the price. The service was okay as the front hotel staff and the C|Prime server felt like they didn’t want to be there and were rather short, or didn’t really spend time to explain some things to us when asked. Overall for the short bit we were there, it was fine for what we needed.
Stayed 3 nights in Mar 2024

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service
I loved the room and the location and the price!
Stayed 4 nights in Mar 2024

6/10 Okay

Nicole

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Great location. Unfortunately the room was far from clean, with other people's hair in our shower and bed. I was also charged twice for parking. Despite contacting the hotel twice they have not replied nor seem interested in refunding the money they overcharged me. These are enough reasons to not want to stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to Vancouver for 4 nights but based on the reviews for this property I only stayed here 1 night. Reception was great, room was lovely… it was hard getting out of those lovely robes. Comfy room with all amenities. I will stay again

4/10 Poor

Kailyn

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very out dated and looked nothing like the photos when I booked. The rooms were dirty, stains everywhere, hallways smelt like mold and I just didn’t feel sanitary at all. The morning staff was really good but the evening staff was rude to us because we brought a friend in our room and they questioned us. Overall I would never stay here again and you get what you pay for…
Stayed 2 nights in Mar 2024

8/10 Good

JAMUNA

Traveled with family and small children
Liked: Cleanliness, staff & service
Great centrally located hotel. Walkable to a lot of dining options. IGA and pacific mall food court. Very spacious standard room with 2 queen bed a desk and chair a sofa and a coffee table plus a kitchenette.

10/10 Excellent

Michael

Another great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in a great location right downtown. Very walkable. Awesome café and restaurant. Had the breakfast at the C prime restaurant and it was wonderful. Quick service when requested from front desk to housekeeping. Very friendly staff. Close to good restaurants and shops. Short walk to the water. Would return!
Stayed 3 nights in Mar 2024

8/10 Good

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The front desk staff was amazing. My only complaint was how loud night was, the windows are single pane and didnt close properly.
Stayed 3 nights in Feb 2024

8/10 Good

Julieta

Stayed 1 night in Feb 2024

4/10 Poor

Linda

Disliked: Cleanliness, property conditions & facilities
I stayed for several days. The first room I was in had peeling paint and was not in great repair. The hallways on that floor were not in good shape. I woke up very early to a terrible sewer smell. They kindly moved me to a different room, but the hotel itself is in serious need of a clean and paint.
Stayed 5 nights in Feb 2024

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, clean rooms and good value. Better shower pressure would have been a plus, but our stay was excellent.
Stayed 6 nights in Feb 2024

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All around decent! Great location and not a crappy hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good rooms and great location
Stayed 5 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I walked in I was greeted by staff who had helped accommodate me during my last trip with smiles and great attitudes. There was a slight issue last stay and they helped me out easily. I thanked them and they in turn thanked me for keeping my promise to stay again. Everything was amazing and very helpful, the staff from top to bottom really made my birthday a great one and I will be staying at this property again soon.
Stayed 3 nights in Feb 2024

6/10 Okay

Ken

Liked: Cleanliness, staff & service
The staff was friendly and the lobby has been updated. The rest of the build could use use a facelift, but the price was good. It's s a good hotel if you are in town for a concert or a game. Probably not the right place for a romantic getaway.
Stayed 1 night in Feb 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and cleam room.
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Gaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Anubhav

Traveled with family and small children
Liked: Amenities
Comfortable family stay
Stayed 2 nights in Feb 2024

6/10 Okay

Pretty Pinky

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The positives...view from our room on the 21st floor was beautiful and the room itself was well laid out and clean. The beds were comfortable and the linens were nice. When we checked in the desk staff were courteaous and professional ... The negative...the parking was down a weird side alley, had homeless people living across from it, and was hard to find. The evening desk staff was very rude when i asked to leave a key for my daughter who was checking in late. The indoor pool is very ugly with no decor and a super noisy fan making a tonne of noise in a concrete chamber. Very unappealing although the actaul water temp was nice and its deep enough for a decent swim. Location is on a noisy steet with lots of police cars and fire trucks and ambulences all day and night blaring 🚨 🚨 🚨.
Stayed 1 night in Feb 2024

10/10 Excellent

Ching

Liked: Amenities
The most quiet and comfortable hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about the property except for there was no outlets by the head of our bed. Otherwise it was perfect. 5*
Stayed 1 night in Feb 2024

8/10 Good

jane

Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. Restaurant in the Lobby was excellent.
Stayed 1 night in Feb 2024

8/10 Good

Zeta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people, upon check in and check out, were so incredibly, polite, charming and helpful. They made us feel as though we were somehow special and provided an unasked for upgrade. Any little question or issue we faced during our stay (We couldn’t figure out how to use the TV remote control) was dealt with immediately…with grace & courtesy. Renovations to rooms have been made recently, in much of the hotel. Our room was lovely. It had a small kitchenette with kettle, coffee-maker, microwave, 4 plates and cutlery. The bed was so comfortable we slept late. They had a selection of pillows of varying softness. And…they provided those big soft cozy bathrobes that we only get at good hotels. The only reason I gave the hotel a 4 star review was because the shower in our room did not work. (They showed concern and made note of that for repairs) It’s a 5-15 minute walk to most restaurants and theatres.
Stayed 1 night in Feb 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the hospital, friendly staff, the only thing is the beds are like sleeping on concrete sadly
Stayed 4 nights in Feb 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No late checkout option—difficult when you’re leaving on a late-night flight.
Stayed 2 nights in Jan 2024

10/10 Excellent

donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello, I was uncomfortable with the unhoused right next to the hotel. Also the hotwater was verrrry sloooow to appear
Stayed 3 nights in Feb 2024

10/10 Excellent

Virgilio Jr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 3 nights in Feb 2024

2/10 Terrible

taylor

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from SAMER KADDOURA on Feb 7, 2024
Dear Taylor GougeonMany thanks for recently staying with us and subsequently for having taken the time to share your feedback. It appears from your review that we did not manage to meet your expectations for which I apologize on behalf of the entire team here at the Century Plaza Hotel To assist us in addressing these issues, could you please provide additional details on what aspect of your stay did not meet your expectations?Thank you and looking forward to hearing from you! Best regards Samer KaddouraFront Office Manager

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, nice location.
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay
Stayed 3 nights in Jun 2023

10/10 Excellent

Alexey

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great location
Stayed 4 nights in Jan 2024

8/10 Good

Cory

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Highly recommend going with the corner unit and balcony if more than one person staying in the room.
Stayed 3 nights in Jan 2024

10/10 Excellent

Greg

Stayed 2 nights in Jan 2024

10/10 Excellent

Delin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024