Exterior detail

Reviews of Coast Coal Harbour Vancouver Hotel by APA

4 out of 5
Coast Coal Harbour Vancouver Hotel by APA
1180 Hastings Street W, Vancouver, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 988 out of 1419 reviews" "
Rating 8 - Good. 311 out of 1419 reviews" "
Rating 6 - Okay. 75 out of 1419 reviews" "
Rating 4 - Poor. 27 out of 1419 reviews" "
Rating 2 - Terrible. 18 out of 1419 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Brendan

Room was small, nice view of an office building. Not as the pictures on your site
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 28, 2024
Hello BrendanThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

George

Traveled with partner
Great location. Great room
Stayed 3 nights in Mar 2024
Response from Duty Manager on Mar 28, 2024
Hello GeorgeThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique is toto.
Stayed 2 nights in Mar 2024
Response from Samuel Barnes, Duty Manager on Mar 27, 2024
Hello Marie,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,

6/10 Okay

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was close to the people we were there to visit and well located to the waterfront, Stanley Park and Robson Street restaurants and shopping. We had to leave a day early due to a family illness but were unable to get credit back for the night we did not use.
Stayed 5 nights in Mar 2024
Response from Samuel Barnes, Duty Manager on Mar 27, 2024
Hello David,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review.We truly appreciate your feedback.Regards,

10/10 Excellent

Pamela, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location. Very comfortable stay.
Stayed 1 night in Mar 2024
Response from Samuel Barnes, Duty Manager on Mar 27, 2024
Hello Pamela,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay immensely. We don't travel very often, so it is a special circumstance to be away from home. I would very much come back to revisit these memories. It was an exceptional experience.
Stayed 1 night in Mar 2024
Response from Samuel Barnes, Duty Manager on Mar 26, 2024
Hello Shannon,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,

6/10 Okay

Don

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall, the experience was pretty "meh" for the price. The walls were paper thin and I could hear the conversations on both sides of me and they were not talking very loudly. I also really dislike it when the provided shampoo is just a wall dispenser and not locked down. Anyone could just screw open the top and put whatever they like into it. I'm sure this saves the hotel money over having to provide a little bottle, but I've been in other hotels where they actually lock these down so that other guests cannot tamper with them. Considering the price of these rooms and comparing to other hotels in the Vancouver area, this really wasn't worth it.
Stayed 2 nights in Mar 2024
Response from Duty Manager on Mar 25, 2024
Hello DonThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit, and we are disappointed that we fell short on your time with us.We truly appreciate knowing about your experience so we can share with our team and work to continually improve. I know that does not change your experience, but rest assured we have heard your concerns and are doing our best to address them. With regardsRony B Manager on duty

10/10 Excellent

Sena

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second visit to the coast hotel... I was always satisfied with the clean and comfortable room. The hotel's location was convenient as it was close to many restaurants, cafes, and shopping. If you have friends who are planning to visit Vancouver, I recommend this hotel!
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 25, 2024
Hello SenaThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

8/10 Good

Thomas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
The double standard rooms were small for a family of 4 with luggage. Very basic, but clean and well placed hotel for exploring Stanley Park and downtown Vancouver.
Stayed 2 nights in Feb 2024
Response from Duty Manager on Mar 25, 2024
Hello ThomasThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved my stay here. all amenities were great and the room was beautiful
Stayed 2 nights in Mar 2024
Response from Manager on duty on Mar 24, 2024
Hello TiffanyThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Cori

Liked: Cleanliness, staff & service, property conditions & facilities
Small room but clean and modern
Stayed 1 night in Mar 2024
Response from Samuel Barnes, Duty Manager on Mar 26, 2024
Hello Cori,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,

6/10 Okay

Yang

smelly the ac is aloudy
Stayed 1 night in Mar 2024
Response from Samuel Barnes, Duty Manager on Mar 24, 2024
Hello Yang,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. At Coast, we strive to deliver a refreshing stay each and every visit, and we are disappointed that we fell short on your time with us. We truly appreciate knowing about your experience so we can share with our team and work to continually improve.Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samuel Barnes, Duty Manager on Mar 26, 2024
Hello David,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review. I am pleased that the Coast Coal Harbour will be fondly remembered and we hope to welcome you back again in future.Regards,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Duty Manager on Mar 25, 2024
Hello NicoleThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were rushed on this trip, so we weren't t able to use a lot of the facility but the room was nice and quiet. Friendly staff.
Stayed 2 nights in Mar 2024
Response from Duty Manager on Mar 24, 2024
Hello SarahThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

6/10 Okay

Jason

Not the best place to stay any longer. Very loud A/C units in room and phone kept going off during the night.
Stayed 3 nights in Mar 2024
Response from Duty Manager on Mar 23, 2024
Hello JasonThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit, and we are disappointed that we fell short on your time with us.We truly appreciate knowing about your experience so we can share with our team and work to continually improve. I know that does not change your experience, but rest assured we have heard your concerns and are doing our best to address them. With regardsRony B Manager on duty

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an awesome place and definitely coming back
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 23, 2024
Hello AlbertoThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Jacquelin, norton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Samuel Barnes, Duty Manager on Mar 20, 2024
Hello Jacquelin,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,

8/10 Good

matias, Brooklyn

Business traveler
Liked: Staff & service, amenities
Great location. Hotel needs to be updated
Stayed 5 nights in Feb 2024
Response from Manager on duty on Mar 17, 2024
Hello MatiasThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on duty on Mar 17, 2024
Hello MarkThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Selena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I actually loved the laminate flooring in the rooms way better than carpet. Towels were fluffy and the shampoo/conditioner/body wash/hand soap all smelled amazing
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 10, 2024
Hello SelenaThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Christle

Stayed 3 nights in Feb 2024
Response from Duty Manager on Mar 25, 2024
Hello ChristleThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samuel Barnes, Duty Manager on Mar 4, 2024
Hello Stefan,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building surrounded by other Beautiful architectural designs. Felt like the atmosphere outside around the hotel was quiet as a city can get. Walking distance to coffee shops close by. To get to the skytrain is an easy walk.
Stayed 1 night in Feb 2024
Response from Duty Manager on Mar 2, 2024
Hello MarkThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

8/10 Good

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I was eligible for VIP upgrade, I didn’t get it and many of the other guests that who were also at the conference got an upgrade but they had no idea why. I had recently broken my leg and there was no accommodation or assistance provided by guest services. The fire alarm activated at 2:30 am and the night manager stated there was an alarm and to wait for further instructions, which were never provided. The room was clean but small, however the bathroom was outfitted with the Toto Washlet, a luxury toilet and much appreciated. The location is convenient for many great restaurants and attractions.
Stayed 3 nights in Feb 2024
Response from Duty Manager on Mar 1, 2024
Hello LisaThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit, and we are disappointed that we fell short on your time with us.We truly appreciate knowing about your experience so we can share with our team and work to continually improve. I know that does not change your experience, but rest assured we have heard your concerns and are doing our best to address them. With regardsRony B Manager on duty

10/10 Excellent

Owen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Room service was the only problem. $23 (CAN) to deliver to our room was over the top.
Stayed 2 nights in Feb 2024
Response from Duty Manager on Mar 1, 2024
Hello OwenThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

8/10 Good

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall.
Stayed 3 nights in Feb 2024
Response from Duty Manager on Mar 1, 2024
Hello JustinThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like that room was advertised with VIP Lounge Access and absolutely nothing was provided. When I have stayed at other hotels I have had access to drinks (non-alcoholic) and snacks, not available to everyone, free of charge.
Stayed 1 night in Feb 2024
Response from Duty Manager on Mar 1, 2024
Hello TerryThank you for bringing this matter to our attention, and we sincerely apologize for any confusion regarding the advertisement of VIP Lounge Access during your recent stay with us.We regret to inform you that our hotel does not feature a VIP lounge, and any indication otherwise on booking sites is indeed inaccurate. We understand the disappointment this may have caused. We completely empathize with your expectation of access to complimentary drinks and snacks, typically offered in such lounges. However, due to the absence of a VIP lounge in our establishment, we are unable to provide these amenities.Please know that we take such misrepresentations very seriously and will be addressing this matter with the booking sites to ensure that accurate information is provided to future guests.Once again, we apologize for any inconvenience caused by this discrepancy and appreciate your understanding. Should you have any further concerns or require assistance, please do not hesitate to contact us directly.Warm regardsRony BDuty Manager

2/10 Terrible

Corey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coast coal hotel Vancouver To whom it may concern, I booked this hotel as an extravagant hotel for my wife as an anniversary gift. We are what some call “geeks” and married on the 29th of February as we thought it was fun. So being that it’s 2024 and we married in 2020, just before the chaos that was the pandemic, this would be our first anniversary (technically). We saw fan expo was being held very close to our date and decided it would be fun to go, and the coast coal capital hotel was raked high and very close by. It’s was to start our anniversary adventures. This hotel sucked big time. We packed up from Victoria and had some stops to make on the way. Planned to shower and get cleaned up upon arrival to the hotel. Check in was fine, no issues. Once we got to our room we had found the bathroom in disarray. There were rags still in the tub and debris in there as well. So I tried to call the front desk, and the phone did not work. Eventually, I used the speakerphone option on the base. They sent someone to take away the rags and drain water to show it was clean. No other cleaning done. I asked her before she left if she knew why my phone wasn’t working. She said she would send a tech guy as that is not her job. Fair. Tech guy comes. Tries the phone. Agrees it doesn’t work. Tells me he will be back in 20 minutes. We still haven’t showered. Tech guy comes back. Plugs in brand new phone and tries it out….. doesn’t work. Told me he had j
Stayed 4 nights in Feb 2024
Response from Duty Manager on Feb 29, 2024
Dear Corey,Thank you for bringing this matter to our attention, and please accept our sincere apologies for the experience you encountered during your stay at our hotel. We were saddened to learn that what was supposed to be a memorable anniversary getaway for you and your wife did not end up being so. The situation you described is certainly not reflective of the standard of service we aim to provide, and we take this matter very seriously.We have conducted a thorough investigation into the events you described and are taking immediate steps to address the lapse in our procedures. We are implementing additional training to ensure such incidents do not occur in the future.We also want to extend our sincere apologies for any disappointment you felt from your stay. Thank you again for bringing this to your attention, and we sincerely hope that we have the opportunity to welcome you back and restore your confidence in our hotel. Please feel free to contact the hotel directly and ask to speak to me if you choose to give us a second chance. Best Regards,Rony B.Duty Manager

8/10 Good

Duff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet there………with one elevator down it’s a bit slow to get out of the building . I’ll be back.
Stayed 2 nights in Feb 2024
Response from Samuel Barnes, Duty Manager on Feb 27, 2024
Hello Duff,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility in great environment.
Stayed 3 nights in Feb 2024
Response from Rayan A, Duty Manager on Feb 27, 2024
Dear Christopher,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon. Regards,

10/10 Excellent

Huseyin

Stayed 1 night in Feb 2024
Response from Samuel Barnes, Duty Manager on Mar 20, 2024
Hello Huseyin,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Clean and comfortable .
Stayed 1 night in Feb 2024
Response from Duty Manager on Feb 26, 2024
Hello CarolThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Pieter, Port McNeill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the early check-in and friendly, efficient services (front desk and valet). The location is perfect, close to shopping and restaurants. Best of all, the beds were super comfortable! Thanks for a great stay!
Stayed 1 night in Feb 2024
Response from Duty Manager on Feb 26, 2024
Thank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rayan A, Duty Manager on Feb 27, 2024
Dear Daniel,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon. Regards,

2/10 Terrible

Anca

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff is rude, condescending and unfriendly The confirmation said check in at 3 pm .We showed up a little after 3 and were told the room was not ready and we should come back later. We weren't offered to wait in the hotel lobby or the bar, we were basically told to take a hike in no uncertain terms, by a stern kindergarten teacher like person. Then we were told we have to use the valet services and have no access to the car unless using the valet. If we don't like it we are free to use the pay parking down the road. The woman who " greeted" us seems to have a problem with people who speak with an accent, wonder how she can live in Vancouver that is so diverse. We'll never be back Sure the room was clean and the location is great, but that is valid for a good dozen of other hotels in the area
Stayed 1 night in Feb 2024
Response from Duty Manager on Feb 25, 2024
Hello AncaThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit, and we are disappointed that we fell short on your time with us.We truly appreciate knowing about your experience so we can share with our team and work to continually improve. I know that does not change your experience, but rest assured we have heard your concerns and are doing our best to address them. With regardsRony B Manager on duty

10/10 Excellent

jocelyn

Stayed 1 night in Feb 2024
Response from Samuel Barnes, Duty Manager on Mar 20, 2024
Hello Jocelyn,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review. I am pleased that the Coast Coal Harbour will be fondly remembered and we hope to welcome you back again in future.Regards,

8/10 Good

Lana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very basic for price paid. No extras.
Stayed 1 night in Feb 2024
Response from Samuel Barnes, Duty Manager on Feb 25, 2024
Hello Lana,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,

10/10 Excellent

Tanya

Stayed 1 night in Feb 2024
Response from Samuel Barnes, Duty Manager on Mar 20, 2024
Hi Tanya,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review.We truly appreciate your feedback.Regards,

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Great price. Great location
Stayed 1 night in Feb 2024
Response from Samuel Barnes, Duty Manager on Feb 26, 2024
Hello Tammy,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,

6/10 Okay

Erika cristal Castro

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
very cool hotel with cafes around. Pretty easy check in. Ice machine never worked.
Stayed 4 nights in Feb 2024
Response from Duty Manager on Feb 25, 2024
Hello ErikaThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

KB

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we've stayed at several hotels in the downtown area, this was our first stay at the Coast Coal Harbour. We were very impressed and plan to return to this hotel for future visits to YVR. Our 15th floor room was very spacious and comfortable. Samuel was kind enough to provide us with a room accommodating my wife's pet allergies with a beautiful north-facing view of the harbour and mountains. The room was well furnished and the bed (and pillows) were particularly comfortable. Bathrooms were clean... bath towels were large and soft! We loved the heated bidet toilet seat (heaven!). The room was cleaned daily (even without us having to ask!). Cleaning staff were friendly and efficient. The hotel is well located for convenient access to the seawall walk, Canada Place, Convention Centre, transit hubs, plenty of restaurants and shopping. We only went to the hotel restaurant once for coffee and dessert. It was the evening... and they didn't serve coffee at that time... had tea instead. The dessert was good! It appears to be a separate privately owned restaurant accessible by the hotel. The fitness centre was well equipped with plenty of towels, free weights and exercise machines. If you just want to work-out on a yoga mat, space is very limited. Only one (well-used) yoga mat... LOL. Overall, we really enjoyed our stay at this hotel. We would highly recommend it to anyone looking for a safe, comfortable, convenient and economical place to stay.
Stayed 4 nights in Feb 2024
Response from Duty Manager on Feb 24, 2024
Hello KBThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Samantha, Arlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean and comfortable
Stayed 2 nights in Feb 2024
Response from Duty Manager on Feb 24, 2024
Hello SamanthaThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Always my first choice when travelling to Vancouver.
Stayed 1 night in Feb 2024
Response from Duty Manager on Feb 24, 2024
Hello JenniferThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in two separate rooms due to a booking snafu and both rooms were excellent quiet with great views. Staff upon check-in was rather cold with 0 personality whatsoever!!! Other than that the rest of the stuff we worked with through the rest of our three days were courteous and supportive.
Stayed 1 night in Feb 2024
Response from Duty Manager on Feb 24, 2024
Hello TracyThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

8/10 Good

ay

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location. Very quiet considering location! Loved the harbour view.
Stayed 3 nights in Feb 2024
Response from Duty Manager on Feb 22, 2024
Hello AyThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty

10/10 Excellent

Matt

Stayed 2 nights in Feb 2024
Response from Samuel Barnes, Duty Manager on Mar 20, 2024
Hello Matt,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Samuel Barnes, Duty Manager on Feb 21, 2024
Hello Allison,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,

6/10 Okay

Marla

Traveled with family and small children
Liked: Cleanliness, amenities
The property is beautiful. Concierge was amazing, valet service was good. The rooms were small and the walls/floors are thin… We could hear the people above us walking around in the very late/early morning. We didn’t call and complain tho. Pool was on the chilli side but the hot tub was great!!
Stayed 1 night in Feb 2024
Response from Samuel Barnes, Duty Manager on Feb 21, 2024
Hello Marla,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review.We truly appreciate your feedback.Regards,

10/10 Excellent

Alyssa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were a little small but comfortable
Stayed 1 night in Feb 2024
Response from Samuel Barnes, Duty Manager on Feb 21, 2024
Hello Alyssa,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review.We truly appreciate your feedback.Regards,