Posted Apr 21, 2017
I stayed at Coast Vancouver Airport last weekend for one night unfortunately, we did not satisfy with our stay.
After long drive back from Seattle, we just wanted a take shower and rest, as we checked in the room, I noticed the toilet seat was dirty with urine stains, and hair in the walk in shower, I was too tired to request a room change, so I cleaned up the toilet and shower anyway. After shower, I went straight to bed, the bed sheet looked clean but the pillow case smelled like cigarette, so I had to put a towel on top of the pillow and thought I could finally rest, here's the worst part, the room is so noisy that my partner and I barely slept. In the morning, we had to catch an early flight, we definitely needed coffee to stay awake due to lack of sleeping from the night before, I pull out the coffee pot, again, coffee stains on the pot..
This is very disappointing as hotels are supposed to provide guests with comfortable environment to rest. I don't expect superior standard, but this property did not even meet the basic standard on cleanliness. I have been working in hotel industries for years, this is definitely unacceptable.