Ratings based on 820 Verified Reviews

3.6 out of 5
80% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and quiet. Good sleep.

Posted Jun 25, 2017
Reasonably priced. Clean and quiet. Close to Lion's Gate bridge and Stanley park.
Comment from Hotel Management
Jun 25, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback as we value it.We would be happy to have you again with us. With our sincere wishes, GM
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent enough, but broken appliances.

Posted Jun 23, 2017
Hotel was nice and clean, staff was very efficient and friendly, location was good, and room was relatively inexpensive. Basically, your standard experience from this level of hotel. Would have gotten 4 stars if not for all the broken things: Our air conditioning barely worked despite it being cooler outside than in the room. The bathroom vent fan didn't work at all. The hot tub by the pool was nice and hot, but the timer switch to turn on the air jets didn't work. Finally, the ice machine spat out a couple cups of ice and then wouldn't do anything else. None of these were major problems I guess, but they drop my score down a star.
Comment from Hotel Management
Jun 26, 2017 by gm, Hotel Management
Dear Guest, We appreciate your feedback and comments. We would be Happy to have you more often with us. With best wishes, GM
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Adequate for some purposes

Posted May 21, 2017
A bit run down but clean hotel. Decent breakfast. Close to Stanley Park and Suspension Bridge. Nearby Earl's Restaurant is a classy, excellent restaurant, but not many other restaurants nearby. Parking good. Room rates are reasonable. If you're looking for a relatively convenient location without spending a lot of money or expecting luxurious accomodations, this is OK.
Comment from Hotel Management
May 22, 2017 by GM, Hotel Management
Dear Mark, We appreciate your feedback and comments. We will be happy to have you back with us more often. Our best and sincere wishes are always with you. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast Canada

East access to downtown

Posted May 17, 2017
Greeted by very friendly smiling staff. Room was clean, quiet (weekday), comfortable beds and everything you need for a nights stay. Breakfast hot and fresh with sausage, eggs, make your own waffles, fresh fruit and juices and more. Pool and hot tub was closed for winter season so take note of that. Price was reasonable too. We would definitely stay again.
Comment from Hotel Management
May 18, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments as they are very valuable to us. We would be happy to have you back with us and you will enjoy our pool facilities also from next week. With best wishes, GM
3 out of 5
by A verified traveler

Nothing fancy no inside pool , breakfast was not

Posted Apr 23, 2017
Well basic nothing to say because it is just one night but beds were not stable, breakfast was not all that
Comment from Hotel Management
Apr 23, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback but we do not agree with your views. With best,
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great for an evening walk

Posted Apr 18, 2017
Pros: Good breakfast, clean rooms
Cons: Shower head height - only good for someone 5' or less Empty out the outdoor pools - area could be used in a horror film
Location: Awesome for a hike along Capilano River
Good location, easy to get to, lots of attractions nearby
Comment from Hotel Management
Apr 18, 2017 by gm, Hotel Management
Thank you dear Guest, we value your feedback. Please do visit us more often with your family and friends. With best wishes, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Port Hardy

Posted Apr 17, 2017
Pros: I enjoyed the feeling of comfort of my own home
Location: It is close to shopping and easy to find
I stayed one night passing through Vancouver from safety courses on the Mainland. It is a beautiful place and the staff is very pleasant.
Comment from Hotel Management
Apr 18, 2017 by GM, Hotel Management
Thank you dear Guest, We value your feedback. Please do visit us more often with your family and friends. With best wishes, G eneral Manager
1 out of 5
by A verified traveler

Terrible

Posted Apr 2, 2017
I've stayed in Comfort Inns before and found them to be clean and a reasonable standard. This hotel very much in need of a complete overhaul. There were hairs in the bathroom sink, the tub was dirty and the breakfast room is disgusting. All of the chairs are stained and dirty. For $140/night I would expect the place to be clean and in much better condition.
Comment from Hotel Management
Apr 4, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments. We wish if you had informed front desk about the hair in the sink. However our apologies to you. With best wishes, GM
4 out of 5
by A verified traveler

Posted Mar 26, 2017 on Hotels
Was OK for the price.
Comment from Hotel Management
Mar 29, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments. We would be happy to have you back with us more often. With best wishes, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern Alberta

Quiet, clean, comfortable and close to everything!

Posted Mar 25, 2017
Pros: Everything!
Cons: Well, price is always a concern. It was a bit high, but hey, it is beautiful North Vancouver, with a ten minute walk to the seawall.
Location: As i said above, location is perfect to walk along Marine drive, or go to the beach. It was great.
I found the rooms to be very stylish and quiet, and the beds very comfy. The staff were all very nice, and the grounds were spanky clean. I like that there was a desk in the room, and a charging station. Also a microwave was handy, and the little kitchen just perfect. I felt safe and secure. Walking distance to al sorts of stores, restaurants, nature walks, the seawall. Great place. Even the complimentary breakfast was pretty darn good.
Comment from Hotel Management
Mar 29, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments. We would be happy to have you back with us more often. With best wishes, GM