Ecotours
Check availability

Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
1748 Capilano Road, District of North Vancouver, BC

Reviews

8.0

Very Good

Rating 10 - Excellent. 366 out of 1004 reviews" "
Rating 8 - Good. 389 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 48 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kelli-Jo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good value. Check in staff was lovely. Room was clean, comfortable for a night's stay. Lots of sirens at night and loud cars. Not in the hotels control. There is a free breakfast but not a large selection. If you are vegetarian, you will not have any choices.
Stayed 1 night in Apr 2024
Response from Angelique Le Cossec | General Manager on Apr 18, 2024
Dear Kelli-Jo,Thank you so much for your positive experience. We are happy that you enjoyed your stay and hope to see you again.

8/10 Good

Manvir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, clean, staff was courteous.
Stayed 1 night in Apr 2024
Response from Angelique Le Cossec | Guest Services Manager on Apr 18, 2024
Dear Manvir,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

6/10 Okay

Karen

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Refrigerator in room had been turned off. Freezer had dripped water for hours and carpet was wet. Blow dryer didn't work. Bathroom kinda dirty.
Stayed 2 nights in Apr 2024
Response from Angelique Le Cossec | General Manager on Apr 18, 2024
Dear Karen,Please accept our apologies that you did not have a good experience. Our goal and mission are to provide all guests with superior service.We hope you will give us another opportunity to serve you.

10/10 Excellent

gr

Liked: Cleanliness, property conditions & facilities
Good value for money
Stayed 1 night in Apr 2024
Response from Angie- Front Desk Supervisor on Apr 14, 2024
Dear Gr, Thank you so much for your positive experience. We are happy that you enjoyed your stay and hope to see you again.

6/10 Okay

Brian

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Angie - Front Desk supervisor on Apr 14, 2024
Dear Brian, Please accept our apologies that you did not have a good experience, we do appreciate your feedback. We hope you will give us another opportunity to serve you.

10/10 Excellent

ROBYN

Liked: Amenities
Great place and they have free coffee and a really nice breakfast available in the lobby!
Stayed 2 nights in Apr 2024
Response from Angelique Le Cossec | Guest Services Manager on Apr 12, 2024
Dear Robyn,Thank you so much for your positive experience. We are happy that you enjoyed your stay and hope to see you again.

8/10 Good

lorne

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Angelique Le Cossec | Guest Services Manager on Apr 12, 2024
Dear Lorne,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

10/10 Excellent

Eleanor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice with a pool, and great staff
Stayed 1 night in Apr 2024
Response from Angelique Le Cossec | Guest Services Manager on Apr 9, 2024
Dear Eleanor, Thank you for staying with us and leaving an amazing 5 out of 5 review. We are glad you enjoyed your stay with us. We hope to welcome you back soon.

2/10 Terrible

Mahdi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room with a queen bed and a sofa bed, but the sofa bed was broken and unusable. When I asked for it to be fixed, it still didn't work and hurt my wife's back when she sat on it. The staff said we could switch to a room with two queen beds but for more money. Despite the problems, I ended up paying more for the night because I didn't want to waste time finding a new place. Plus, the new room had ants in the bathroom. Overall, I don't recommend this inn due to the poor quality of the rooms and the unhelpful front desk staff. The inn advertised breakfast, but when we arrived, they only offered a piece of cake with coffee and cheese sandwich instead. This was misleading and disappointing too.
Stayed 6 nights in Mar 2024
Response from Angelique Le Cossec | Guest Services Manager on Apr 9, 2024
Dear Mahdi,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Reza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfort
Stayed 1 night in Mar 2024
Response from Angelique Le Cossec | Guest Services Manager on Apr 1, 2024
Dear Reza,Thank you so much for your positive experience. We are happy that you enjoyed your stay and hope to see you again.

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At least on my experience, I had very friendly receptionist very kind and helpful. so far no complains about it
Stayed 1 night in Mar 2024
Response from Angie - Front Desk Supervisor on Mar 30, 2024
Dear Mario,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

6/10 Okay

Chris

Traveled with family
Disliked: Amenities
Mixed bag with overall average stay for this price point. Free breakfast consists of frozen breakfast sandwiches. Pool is not inviting and needs refurbished. Ground floor room. Many construction workers staying overnight who are not courteous by staying up all night, being loud and taking up half the parking lot in their trucks. Beds were okay. Shower worked well.
Stayed 4 nights in Mar 2024
Response from Angie - Front Desk Supervisor on Mar 30, 2024
Dear Chris, Please accept our apologies that you did not have a good experience, we do appreciate your feedback. We hope you will give us another opportunity to serve you.

10/10 Excellent

ROBYN

Liked: Property conditions & facilities
Good place !
Stayed 2 nights in Mar 2024
Response from Angelique Le Cossec | Guest Services Manager on Mar 28, 2024
Dear Robyn,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

6/10 Okay

HAN WOOK

Liked: Cleanliness, staff & service
Interior is old
Stayed 4 nights in Mar 2024
Response from Angelique Le Cossec | Guest Services Manager on Mar 25, 2024
Dear Han Wook, thank you for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Bella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Altho the room was clean, there was still a frozen bottle of something freezer that turned green.. also in the veggie drawer of the fridge broccoli and cauliflower that spoiled.. I cleaned out so I can put my foods for the stay. Outside of that.. it was a good stay..
Stayed 2 nights in Mar 2024
Response from Angelique Le Cossec | Guest Services Manager on Mar 25, 2024
Dear Bella,Thank you for your review. We are very pleased to hear that you had a good stay with us. Our apologies in regards with the items you found in the fridge. We will investigate it right away. We look forward to welcoming you again soon!

6/10 Okay

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Traffic was a bit noisy and made sleeping difficult, the breakfast offered is minimal. Good coffee.
Stayed 2 nights in Mar 2024
Response from Angelique Le Cossec | Guest Services Manager on Mar 25, 2024
Dear Thomas, thank you for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a good people because they coming to my room. They told me if I needed housekeeping before I was check in and I told her yes and they were great person. Thank you so much for the great service.
Stayed 2 nights in Mar 2024
Response from Angie - Front Desk Supervisor on Mar 24, 2024
Dear Jose, Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

8/10 Good

miranda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, we rented a suite and the small kitchen area was perfect and well equipped. The room smelled a bit old and musty from the carpet in the main living room. The rest was clean and we enjoyed it. The only thing we did not like was our room was at the end of the hall with another door across from us, the room across had piles of garbage outside the door the whole time, moldy food, crockpots and lots of bags and boxes. They often all blocked our door. The location is great as most things we did were in north vancouver and towards whistler. Lots of great things to do around the area. The staff were amazing.
Stayed 3 nights in Mar 2024
Response from Angie - Front Desk Supervisor on Mar 15, 2024
Dear Miranda, Please accept our apologies regarding the bad experience with your neighbor. Our goal and mission are to provide all guests with superior service and we are going to take action in this issue. We are glad you enjoyed your stay, and we hope to welcome you back soon.

10/10 Excellent

Nina

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We liked everything!
Stayed 1 night in Mar 2024
Response from Angie - Front Desk Supervisor on Mar 15, 2024
Dear Nina, Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

10/10 Excellent

Javad

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but breakfast. Breakfast was repetitive with no varies. I suggest to have a better breakfast, adding telephonic shower to bathroom and bidet to the toilet.
Stayed 4 nights in Mar 2024
Response from Angelique Le Cossec | Guest Services Manager on Mar 12, 2024
Dear Javad, Thank you for staying with us and leaving a review. We are glad you enjoyed your stay. Your feedback about the breakfast is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again

6/10 Okay

Leila, Montreal

I was nice and has lovely staffs
Stayed 7 nights in Feb 2024
Response from Angelique Le Cossec | Guest Services Manager on Mar 4, 2024
Dear Leila,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Angie - Front Desk Supervisor on Mar 24, 2024
Dear Robert, Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

8/10 Good

Kimberly, Duncan

Liked: Staff & service
Typical motel of it's type, good choice if you're just passing through or staying a couple nights, but you wouldn't want to spend a whole vacation here. Excellent parking, no amenities to speak of.
Stayed 2 nights in Feb 2024
Response from Angie - Front Desk Supervisor on Mar 2, 2024
Dear Kimberly, Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

8/10 Good

Tracey, Prince George

Liked: Cleanliness, staff & service
The courtyard
Stayed 3 nights in Jan 2024
Response from Angelique Le Cossec | Guest Services Manager on Feb 26, 2024
Dear Tracey,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

10/10 Excellent

Shawkat

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience. Excellent staff.
Stayed 4 nights in Feb 2024
Response from Angelique Le Cossec | Guest Services Manager on Feb 23, 2024
Dear Shawkat, Thank you for staying with us and leaving an amazing 5 out of 5 review. We are glad you enjoyed your stay with us. We hope to welcome you back soon.

6/10 Okay

Stella

Traveled with partner
Liked: Cleanliness, staff & service
It was OK for an inexpensive hotel. The breakfast was horrible, though. Plastic-wrapped breakfast sandwiches you had to microwave that tasted like preservatives, and the coffee was a bitter instant brew. I couldn't eat it.
Stayed 1 night in Feb 2024
Response from Angelique Le Cossec | Guest Services Manager on Feb 20, 2024
Dear Stella,Please accept our apologies that you did not have a good experience, we do appreciate your feedback. We hope you will give us another opportunity to serve you.

2/10 Terrible

Ruby

I wasnt able to check in due to them having a policy that doesnt allow people under 21 to check in, which is ridiculous. There was nowhere previously stating that.
Stayed 1 night in Feb 2024
Response from Angelique Le Cossec | Guest Services Manager on Feb 20, 2024
Dear Ruby,We are very sorry for this experience. It is clearly written on our Expedia page, under the hotel policies: Minimum check-in age: 21.Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
For the purpose of this trip, the location was an excellent location as it was in the center of all the places we were dealing with. Staff were very professional especially when it was necessary for us to extend our stay an additional week.
Stayed 6 nights in Jan 2024
Response from Angelique Le Cossec | Guest Services Manager on Feb 13, 2024
Dear David, Thank you for staying with us and leaving a review. We are glad you enjoyed your stay and liked our location. We hope to see you again.

6/10 Okay

Sadruddin, Calgary

Liked: Staff & service
Not worth the value
Stayed 1 night in Feb 2024
Response from Angelique Le Cossec | Guest Services Manager on Feb 7, 2024
Dear Sadruddin,Please accept our apologies that you did not have a good experience. Our goal and mission are to provide all guests with superior service.We hope you will give us another opportunity to serve you.

10/10 Excellent

Sasan

Liked: Cleanliness, staff & service, property conditions & facilities
Very very good tanks for every thing
Stayed 1 night in Jan 2024
Response from Angelique Le Cossec | Guest Services Manager on Jan 28, 2024
Dear Sasan,Thank you so much for your positive experience. We are happy that you enjoyed your stay and hope to see you again.

10/10 Excellent

Anshil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great experience and good staff service. Could improve on breakfast options. Apart from that great stay at good rate
Stayed 3 nights in Jan 2024
Response from Front Desk Supervisor on Jan 25, 2024
Dear Anshil, Thank you for your review. We are very pleased to hear that you had a good stay with us. Our apologies in regards with the breakfast. We look forward to welcoming you again soon! Regards

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place to dtsy
Stayed 3 nights in Jan 2024
Response from Angie - Front Desk Supervisor on Jan 24, 2024
Dear Margaret, Thank you for staying with us and leaving a review. We hope to see you again.

8/10 Good

Eric

Liked: Staff & service
Check in was no problem at all. Room was typical of older, under-maintained hotel rooms. Had a beautiful inner court area with water fountain, but too cold while I was there to appreciate. Bed was comfortable enough.
Stayed 4 nights in Jan 2024
Response from Angelique Le Cossec | Guest Services Manager on Jan 24, 2024
Dear Eric,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

10/10 Excellent

Shaista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very cooperative. Only thing they need to work to improve their breakfast. Not up to mark.
Stayed 3 nights in Jan 2024
Response from Angelique Le Cossec | Guest Services Manager on Jan 16, 2024
Dear Shaista,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

10/10 Excellent

Shawn, Lakewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Angelique Le Cossec | Guest Services Manager on Jan 9, 2024
Dear Shawn,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
On busy street, car noise all night.
Stayed 1 night in Jan 2024
Response from Angelique Le Cossec | Guest Services Manager on Jan 8, 2024
Dear Valued Guest,On behalf of our team, we are extremely sorry about your experience. Noise is one element that most hotel does not have full control of. We hope you will give us another opportunity to serve you. Have a pleasant day.

4/10 Poor

Amin, Victoria

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People were constantly smoking close to our room outside
Stayed 1 night in Dec 2023
Response from Angelique Le Cossec | Guest Services Manager on Jan 8, 2024
Dear Amin,Thank you for your review. Our apologies in regards with the outside noise. It is highly advisable to call the front desk during your stay to voice out concerns so we can make your stay more comfortable.We hope you will give us another opportunity to serve you.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023
Response from Angelique Le Cossec | Guest Services Manager on Jan 8, 2024
Dear Tim,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

6/10 Okay

SERGIO

Traveled with family
Liked: Room comfort
Breakfast very poor,reception marginally helpful made me feel as it was a burden for us to be there.
Stayed 4 nights in Dec 2023
Response from Angelique Le Cossec | Guest Services Manager on Jan 8, 2024
Dear Sergio,Please accept our apologies that you did not have a good experience. We shall certainly discuss your points with our staff and make changes. Our goal and mission are to provide all guests with superior service.We hope you will give us another opportunity to serve you.

10/10 Excellent

Mohammed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Angelique Le Cossec | Guest Services Manager on Jan 8, 2024
Dear Mohammed, Thank you for staying with us and leaving an amazing 5 out of 5 review. We are glad you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Antony

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Angelique Le Cossec | Guest Services Manager on Jan 5, 2024
Dear Antony,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

10/10 Excellent

santiago

Stayed 2 nights in Dec 2023
Response from Angelique Le Cossec | Guest Services Manager on Jan 24, 2024
Dear Santiago, Thank you for staying with us and leaving an amazing 5 out of 5 review. We are glad you enjoyed your stay with us. We hope to welcome you back soon.

6/10 Okay

Vahid, Baton Rouge

Stayed 1 night in Dec 2023
Response from Angelique Le Cossec | Guest Services Manager on Jan 1, 2024
Dear Vahid,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We loved the 5 hot springs pools. The hotel could benefit from more staff. There were no luggage carts available to use by ourselves, so we had to wait a while for someone to help us. There was no wifi, no hand soap, only two robes for 3 people, no breakfast included, bedding was very old and sliding off the bed, carpets were quite old as well.
Stayed 1 night in Dec 2023
Response from Angelique Le Cossec | Guest Services Manager on Jan 4, 2024
Dear Daniel,Thank you for staying with us and leaving a review. We think this review was for a different property as we don't have spring pools.Regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is on a bus line which makes it easy to get around without a car
Stayed 3 nights in Dec 2023
Response from Angelique Le Cossec | Guest Services Manager on Dec 31, 2023
Dear Valued Guest,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay and our location, and we hope to welcome you back soon.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frightening staff experience
Headline: "Nightmare Hotel Stay: Constant Key Failures and Threats from Staff" During our recent visit to Vancouver, my wife and I had an appalling experience at a hotel, marked by key card failures and staff hostility. The room didn't match online pictures, but that was overshadowed by the recurring issue of key cards failing. Replacing keys eight times in four days, staff accused us of incompetence. On the eighth instance, a staff member entered our room forcibly, threatened to call the police, and suggested we leave if unhappy. Despite denial, they eventually offered a room change on the last night, coupled with a 20% discount promised at checkout. The morning after, the discount was contested, requiring a 25-minute dispute for a mere $50 reduction. The staff's behavior was appalling, making our stay an overall nightmare. Avoid this place to escape potential police threats and unprofessional conduct.
Stayed 4 nights in Dec 2023
Response from Angelique Le Cossec | Guest Services Manager on Jan 8, 2024
Dear Sana,We sincerely apologize for the challenges you experienced during your recent stay at our hotel.There were multiple attempts to address the key card problem. The front desk supervisor also offered a room change on your second day, that was declined and she then offered compensation. We want to emphasize that our staff members felt genuinely concerned and were attempting to address the situation promptly. However, it is clear that there were misunderstandings and miscommunications that contributed to the escalating tensions. We value your feedback and take your concerns seriously. Once again, we apologize for any inconvenience caused during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.

8/10 Good

Radhika

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Angelique Le Cossec | Guest Services Manager on Dec 31, 2023
Dear Radhika,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

8/10 Good

Georgina

Stayed 1 night in Dec 2023
Response from Angelique Le Cossec | Guest Services Manager on Dec 31, 2023
Dear Georgina,Thank you so much for your positive experience. We are happy that you enjoyed your stay and hope to see you again.

8/10 Good

Prateek Singh

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stayed here for 4 nights. This is a great property in North Vancouver. Here are our detailed comments: 1. The check-in process was smooth 2. The room was ok. Could be a cleaner room for what we paid. 3. Had enough space for parking 4. Close to Sea to Sky and Capilano Bridge 5. Breakfast was disappointing. Very few options. Can definitely improve! 6. They gave us coupons for Capilano and Flyover Canada that helped us saved some $. Overall great property but breakfast and cleanliness & quality of rooms could be improved.
Stayed 4 nights in Dec 2023
Response from Angie - Front Desk Supervisor on Dec 21, 2023
Dear Prateek, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. Your feedback about our breakfast is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely

10/10 Excellent

Jillian Cherr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Angie - Front Desk Supervisor on Dec 21, 2023
Dear Julian,Thank you for staying with us and leaving a review. We are glad you enjoyed your stay, and we hope to welcome you back soon.