Ratings based on 610 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
91% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary Ab.

Close to everything :-)

Posted Feb 2, 2016
Had to go to North Vancouver for my Mother's funeral and arrangements. Staff was excellent and very friendly, always said 'hello' when we would walk in.
Comment from Hotel Management
Feb 4, 2016 by GM, Hotel Management
Dear Guest, We are sorry to know about your mother's demise, please accept our condolances. We appreciate your feedback and value it. We would like to see you back with us sometime soon. With best, GM
Comment from Hotel Management
Feb 4, 2016 by GM, Hotel Management
Dear Guest, We are sorry to know about your mother's demise, please accept our condolances. We appreciate your feedback and value it. We would like to see you back with us sometime soon. With best, GM
2 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Posted Jan 29, 2016
Pros: overall clean room
Cons: would be better if not offering the breakfast that they did
Location: do not know much
biggest problem hair in bed sheet ,i think they did not change it ,disgusting and i had to go front desk myself to get set of clean linen. thanks
Comment from Hotel Management
Feb 2, 2016 by Manager, Hotel Management
Dear Sonny, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not meeting some of your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Manager Comfort Inn & Suites North Vancouver 604.988.3181
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2016
Good location. Nice Staff. Good Breakfast. No fridge.
Comment from Hotel Management
Jan 5, 2016 by GM, Hotel Management
Dear Guest, We apprecaite your feedback and value it. We would be very happy to see you back with us in near future. With Season's Greetings GM
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2016
Convenient location to ski mountains and shopping. Excellent breakfast.
Comment from Hotel Management
Jan 5, 2016 by GM, Hotel Management
Dear Guest, We appreciate your feedback and value it. We would love to see you back with us soon. With Season`s Greetings, GM
3 out of 5
Recommended
for Everyone
by A verified traveler from Cupertino, CA

Ok but bad internet connection

Posted Dec 25, 2015
This place, along with other same category hotels like Best Western and North Vancouver, is situated at a convenient location at Capilano and Maine Dr. We picked this one out of the others after checking out the reviews. The hotel room itself is as expected for a two star hotel. It is clean and comfortable. Our room was on the first floor. We were able to park our car within or reach, just right outside our room. The breskfast has hot items like scrambled eggs and sausage. There was also a waffle machine. The Danish pastries were surprisely light and delicious! So in general it is ok, except for one thing - the Wifi ... connection was very slow and poor the first night we arrived there. We called the front desk. They said they would reset the internet but that did not help at all. The only time I could get continuous connection was the next morning, for about an hour, then no more after that. I guess that's the time when the hotel guests were having breakfast and getting ready to check out. Since our phones' data plan don't follow us from the US to Canada, we rely on the internet to get access to the web and connect with others. We're disappointed the hotel can't help on this. We won't come back to stay here next time. For additional $20 - $30 we can stay in Holiday Inn. It us further away but at least we can count on them for a good internet connection, plus a more comfortable stay also.
Comment from Hotel Management
Dec 28, 2015 by GM, Hotel Management
Dear Guest, We apprecaite your feedback and value it. We would like you to revisit us soon and enjoy our warm hospiltality. With season's Greetings, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver island

It was a one nighter and convenient to family.

Posted Nov 26, 2015
Pros: Mainly its location.
Cons: Replacement of sink
Location: Excellent for our needs
The carpet, on first impression, wasn't the nicest. Also we had a problem with the sink stopper. Otherwise clean and comfortable. Also, the sink needs replacement.
Comment from Hotel Management
Nov 28, 2015 by Manager, Hotel Management
Dear Eugenie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for our guests. We hope to see you again soon! Sincerely, Manager Comfort Inn & Suites North Vancouver 604.988.3181
4 out of 5
Recommended
for Everyone
by A verified traveler

good value

Posted Nov 25, 2015
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good value, good location, access to shopping, dining and attractions, main roads
Comment from Hotel Management
Nov 29, 2015 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for our guests. We hope to see you again soon! Sincerely, Manager Comfort Inn & Suites North Vancouver 604.988.3181
4 out of 5
by Dhaval from Nanaimo

Great Service........

Posted Nov 11, 2015 on Hotels
We use this hotel all the time. We always get good service.Breakfast served is very nice too. This time the heater in our room was not working properly and our room was changed right away without any questions asked..... I would definitely recommend this hotel.....
Comment from Hotel Management
Jan 23, 2016 by GM, Hotel Management
Dear Dhaval, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for our guests. We hope to see you again soon! Sincerely, Manager Comfort Inn & Suites North Vancouver 604.988.3181
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel

Posted Nov 11, 2015 on Hotels
The room was nice and clean comfortable and relaxing they had nice breakfast too
Comment from Hotel Management
Jan 16, 2016 by GM, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for our guests. We hope to see you again soon! Sincerely, Manager Comfort Inn & Suites North Vancouver 604.988.3181
Comment from Hotel Management
Jan 16, 2016 by GM, Hotel Management
Thank you for taking the time to post your comments regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Manager Comfort Inn and Suites 604-988-3181
Comment from Hotel Management
Jan 16, 2016 by GM, Hotel Management
Dear Guest, Thank you for taking the time to post your comments regarding your recent stay at our hotel. We appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Warmest regards, Manager Comfort Inn and Suites 604-988-3181
4 out of 5
Recommended
for Getaway With Friends
by Lisa

Posted Nov 9, 2015 on Hotels
Very helpful front desk clerks on both pm and am shifts. I was most thankful that I was contacted because I had left my computer power cord in the room.
Comment from Hotel Management
Jan 16, 2016 by GM, Hotel Management
Dear Lisa, Thank you for taking the time to post your comments regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Best regards, Manager Comfort Inn and Suites 604-988-3181
Comment from Hotel Management
Jan 16, 2016 by GM, Hotel Management
Dear Lisa, Thank you for taking the time to provide us with your valuable feedback. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for our guests. We hope to see you again soon! Sincerely, Manager Comfort Inn & Suites North Vancouver 604.988.3181
Comment from Hotel Management
Jan 16, 2016 by GM, Hotel Management
Dear Lisa, Thank you for taking the time to post your comments regarding your recent stay at our hotel. We appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Warmest regards, Manager Comfort Inn and Suites 604-988-3181