Ratings based on 1,588 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Add a Hot-tub

Posted Feb 7, 2017
Pros: Location is great.
Cons: Add a hot-tub and kitchenette.
Location: We really enjoyed Steamworks Brewery just around the corner, and the pizza and donut (Cartems) shops on the same block are the best in town.
The hotel was going through renovations, which seem to be needed. Once they are done, I'd be happy to come back. They don't have a Hot-tub or Pool, which would be great to add.| I was also disappointed with the 'Suite' aspect, expecting a full Kitchenette. It wasn't any more than a mini fridge, a coffee maker, and an electric kettle to boil water. But no cutlery, bowls, plates, or anything. A small Kitchenette would go a long way.
Comment from Hotel Management
Feb 8, 2017 by Shane, Hotel Management
Dear Guest, Thank you so much for your review! I would like to let you know that our signature club floors will have a full kitchenette once the renovation is complete. I agree that our location is amazing, I'm glad you had a chance to visit a few of the hidden gems in the city. We look forward to having you stay with us again!! Kind Regards, Shane
4 out of 5
Recommended
for Everyone
by A verified traveler from WA

spacious rooms but dated, great location

Posted Jan 21, 2017
rooms are spacious, love the sitting room area. Bathroom looks dated, good staff. Location is great. Parking is expensive at $34.
Comment from Hotel Management
Jan 22, 2017 by Brad L, Hotel Management
We're happy to know that you enjoyed our spacious rooms and our helpful staff. Our parking rates are reflective of other hotels located in the area. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Nice Hotel for weekend get away

Posted Jan 20, 2017
Great room,, clean and roomy. Easy check in.Friendly staff.
Comment from Hotel Management
Jan 20, 2017 by Caitlynn, Hotel Management
Dear Sai, Amazing! So pleased that you enjoyed your stay. I hope that you come back to stay with us again soon. Warm Regards, Caitlynn
4 out of 5
Recommended
for Everyone
by A verified traveler from Harrison Mills, B.C.

Great

Posted Jan 16, 2017
Pros: Staff
Cons: Not much, they have done the best with the access and traffic.
Location: Great location for walking to rest, waterfront etc, very central and easy short cabs if needed.
All aspects were well above average. Staff were top rate, easy check in, easy valet parking, clean rooms Made for a great stay, enjoyed our experience.
Comment from Hotel Management
Jan 17, 2017 by Caitlynn, Hotel Management
Dear Art, Thank you for the wonderful review! We made sure to share your comments in our briefing today. Thank you so much - you started our day with a smile! Hope to see you again soon, Caitlynn
5 out of 5
by Sharon

Friendly Service

Posted Jan 15, 2017 on Hotels
We stayed here so we could explore downtown, and indeed, Gastown, the library, and so much more is within walking distance. I will say it gets a little....seedy....at night about 4 blocks from the hotel, but the area directly around the hotel is fine. The service here is very, very good -- friendly, helpful, accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveler from abbotsford

Not as advertised but still very nice

Posted Jan 15, 2017
Booked our room based on photos shown on the website but was given a room that looked older and less nice than the one advertised. I guess some rooms have been renovated and that's the ones they show on the website. Our room was still very nice and clean and we would definitely stay again. Staff was friendly and we got fresh chocolate chip cookies upon arrival. Only criticism is that I wish hotels would advertise rooms the way they are and not show renovated ones when those aren't the ones we are getting. This isn't the first hotel we have run into this issue.
Comment from Hotel Management
Jan 17, 2017 by Caitlynn, Hotel Management
Hello Alison! Thank you for your review. I was surprised by your comments about our online pictures because we have not yet started the renovations. The pictures show our current rooms. Please come back in the Spring/Summer as I am certain that you will be very happy with our transformation! Thank you for your kind comments about our staff. Glad you enjoyed the cookies! Warm regards, Caitlynn
5 out of 5
by Dawn

Posted Jan 15, 2017 on Hotels
Orlando checked us in and was fabulous!
3 out of 5
by A verified traveler from Australia

hotel need to be refurbished

Posted Jan 13, 2017 on Wotif
Pros: location
Cons: refurbish the rooms
The hotels refurbishment cant come quick enough. The rooms carpet is at the end of its life and there is a musty smell to the rooms. The price point per room doesn't match what you get. Th hotels staff were very good and very helpful.
5 out of 5
by Martin

This traveler left a rating score only Posted Jan 12, 2017 on Hotels
4 out of 5
by John

Huge clean suite that was very quiet and comfortab

Posted Jan 4, 2017 on Hotels
Delta is an outdated suite hotel that just was purchased by Marriott. Even though it was an old property the service was amazing from the valet to the concierge to the bartenders. The rooms were extremely large and clean with a refrigerator and safe and free wi-fi. Close walking to Gastown, Hockey arena and many nice restaurants.