Ratings based on 778 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Harrison Mills, B.C.

Great

Posted Jan 16, 2017
Pros: Staff
Cons: Not much, they have done the best with the access and traffic.
Location: Great location for walking to rest, waterfront etc, very central and easy short cabs if needed.
All aspects were well above average. Staff were top rate, easy check in, easy valet parking, clean rooms Made for a great stay, enjoyed our experience.
Comment from Hotel Management
Jan 17, 2017 by Caitlynn, Hotel Management
Dear Art, Thank you for the wonderful review! We made sure to share your comments in our briefing today. Thank you so much - you started our day with a smile! Hope to see you again soon, Caitlynn
4 out of 5
Recommended
for Everyone
by A verified traveler from abbotsford

Not as advertised but still very nice

Posted Jan 15, 2017
Booked our room based on photos shown on the website but was given a room that looked older and less nice than the one advertised. I guess some rooms have been renovated and that's the ones they show on the website. Our room was still very nice and clean and we would definitely stay again. Staff was friendly and we got fresh chocolate chip cookies upon arrival. Only criticism is that I wish hotels would advertise rooms the way they are and not show renovated ones when those aren't the ones we are getting. This isn't the first hotel we have run into this issue.
Comment from Hotel Management
Jan 17, 2017 by Caitlynn, Hotel Management
Hello Alison! Thank you for your review. I was surprised by your comments about our online pictures because we have not yet started the renovations. The pictures show our current rooms. Please come back in the Spring/Summer as I am certain that you will be very happy with our transformation! Thank you for your kind comments about our staff. Glad you enjoyed the cookies! Warm regards, Caitlynn
5 out of 5
Recommended
for Couples
by A verified traveler from Okanagan

A great hotel experience

Posted Dec 31, 2016
Pros: Clean, quiet, comfortable room. Great location Excellent staff
Cons: We had reserved a King bed but were given a Queen. We probably should have said something but the room was lovely so we decided to keep it.
Location: Great downtown location. Easy to walk to restaurants & attractions.
From the time we walked through the door until we left, every part of our stay was top notch. All staff was friendly, helpful & confident in providing us with service or information. The room was quiet, comfortable & well laid out.
Comment from Hotel Management
Jan 1, 2017 by Sarah, Hotel Management
Dear Christine, Thank you for sharing your experience. I am very happy to hear that you were well taken care of by all of our team members during your stay. The location of our property is very convenient as you said with Gastown just down the street with access to several restaurants and attractions. I am glad you enjoyed your stay and thank you once again for choosing to stay at the Delta Vancouver Suites.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

The marriot experience

Posted Dec 30, 2016
Great locarion, facilities and staff. Exactly what you would expect
Comment from Hotel Management
Dec 30, 2016 by Jennifer, Relief Guest Services Manager, Hotel Management
Dear Peggy, Thank you for your wonderful comments. I am delighted that you enjoyed your stay with us and I hope to welcome you back to Delta Hotels by Marriott Vancouver Suites very soon. Kind Regards, Jennifer
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for shopping and dining

Posted Dec 28, 2016
Check-in staff were friendly and helpful. Room lacked enough seating in sitting area otherwise the suite was fine.
Comment from Hotel Management
Dec 29, 2016 by Sarah, Hotel Management
Dear Anne, Thank you for choosing to stay at the Delta Hotels by Marriott Vancouver Suites. I apologize that you felt the room you were in did not have enough seating for you and your guests. I am happy to hear however, that you had such a fantastic check-in experience. Your comments will be shared with our team to celebrate their efforts. I hope that we will have the opportunity to welcome you back in the near future. Regards, Sarah
4 out of 5
Recommended
for Everyone
by A verified traveler from R whistler bc

Thanx for the upgrade

Posted Dec 12, 2016
Thanx for the upgrade as I checked in. Didn't have to ask. Good location downtown too.
Comment from Hotel Management
Dec 12, 2016 by Caitlynn, Hotel Management
Dear Doug, You are so welcome for the upgrade! I am glad that you enjoyed your stay. See you again soon, Caitlynn
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient location

Posted Dec 6, 2016
I was doing work in the room during the day. Noise from construction work from across the street (from sfu/harbor center) should have mentioned with option to get room on other side of hotel. Otherwise, a great room.
Comment from Hotel Management
Dec 7, 2016 by Brad L, Hotel Management
We apologize for the inconvenience of the construction noise from across at Harbour Centre. They have been renovating for over a month now and we haven't had anyone mention any issues with noise until now. We will work hard to insure that their renovations have as minimal effect on our guests as possible. We look forward to welcoming you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2016
Location was great, walking distance to shops, sites, and restaurants.
Comment from Hotel Management
Nov 28, 2016 by Brad L, Hotel Management
We're glad that our location was so convenient for you and that you were able to easily visit the local shops and restaurants. We look forward to welcoming you back to our property in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington state

Wish I Could've Stayed Longer

Posted Nov 23, 2016
Pros: Customer service par excellence: truly uplifting attitudes.
Cons: Two things: 1. TV instructions and Channel Guide in guest binder in each room. 2. Compact ottoman on wheels in smallest suites would be nice.
Location: This downtown location is close to restaurants, theaters, sights, and shopping, and mere blocks from waterfront, Gastown, and Chinatown.
Only traveling on business overnight, as an international guest and a woman traveling alone, I felt confident with the security and safety features in place -- especially peepholes on the room doors, and elevators that only operate with a room key. Considerate staff is keenly aware of women guests, so room numbers aren't spoken, but written so no one else overhears. I've stayed in some wonderful places worldwide, and never encountered a staff more accommodating, all very friendly, efficient, and thoughtful -- and I do mean everyone: check in, housekeeping, bartender and people at the lobby doors -- offering what guests don't even think to ask for. Customer service is remarkably good, outstanding, and what's more, they truly seem to enjoy their jobs and their guests. My room was clean, comfortable, pleasant and in good repair. The atmosphere on my floor was restful and quiet. Breakfast room service, ordered the night before, arrived hot, tasty, and on time. What a joy. I'm coming back with my husband as soon as we can. Thank you for taking the best care of me.
Comment from Hotel Management
Nov 24, 2016 by Brad L, Hotel Management
We are very pleased that you had such an enjoyable stay, we look forward to welcoming you and your husband back. Our staff does truly enjoy their jobs and it's great that it get noticed. We also take the safety of our guests seriously and we are glad that it made for an enjoyable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Redmond, WA

Great hotel and location

Posted Nov 22, 2016
Stayed on club floor 20. Great comfortable room, perfect location close to tons of shops and restaurants.
Comment from Hotel Management
Nov 26, 2016 by Sarah, Hotel Management
Dear Lori, Thank you for taking the time to share your experience. I am thrilled to hear that you had such an enjoyable stay and found our location to be so convenient and close to several points of interests. We hope that we can welcome you back, the next time your travels bring you to Vancouver. Regards, Sarah