Ratings based on 1,503 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Brisbane

Good Hotel.

Posted May 30, 2016
Pros: See above
Cons: No
Location: See above.
Good check-in, arrived early but no problem getting a room. Close to Gas Town, China Town, Cruise terminals, Robson Street etc. Friendly check-in staff, good clean room, lots of space, comfortable.
Comment from Hotel Management
Jun 5, 2016 by Sarah A, Hotel Management
Dear Paul, Thank you for taking the time to share your feedback of your stay. I am delighted to hear that you had a great experience at our hotel and the location of our property met your needs. We hope to see you again soon the next time you're in Vancouver. Kind Regards, Sarah A Guest Services Manager
5 out of 5
by A verified traveler from Royal Palm Beach, FL

Excellent Hotel, great location

Posted May 23, 2016
Pros: Room size and layout. Restaurant is great. The great Staff
Cons: Not a lot, very happy with the whole package
Location: Great location. Gastown is two blocks away, Canada Place is about 4 easy blocks away. The walk down to either is a slight downhill and easily done.
The Hotel is great, great value, great Staff, great location. Our rooms were a corner room and a middle room, both were quite large and very comfortable. The beds were great, best ever in any chain. The Staff was very friendly and offered great advice on where to go eat and the nearest supermarket and tourist stuff. They exchange currency at a better rate than the airport. Bathrooms were nicely laid out and the amenities provided served us until we left on our cruise. It was within walking distance of the cruise port at Canada Place, but due our large number of bags we chose to take a cab (around $15 w/o tip) for four people. Well worth it due to congestion. We ate breakfast at the Hotel's restaurant each day, great food and the Staff there was absolutely great, smiles and willing to chat with you. The food is cooked to order and very well done. The bar is very good, but can be busy at times (Happy hour late). All the typical tourist stuff (Hop on/Hop off buses and tours) are within a 5 minute walk. A mall with a liquor store is one block away for pre-cruise stocking. The Delta Suites will be our go to Hotel for future visits to Vancouver. This Hotel is marker as a REPEATER in our travel logs.
Comment from Hotel Management
May 24, 2016 by Brad L, Hotel Management
We're glad that you had such a wonderful time in Vancouver and that we were able to be part of that. We hope to see you again soon.
4 out of 5
by A verified traveler from Toronto, ON

Great location, but kind of old

Posted May 10, 2016
Pros: Great location.
Cons: Need modern decoration.
Location: Rent bikes to start your journey. Vancouver is pleasant city to ride bikes to everywhere. You must visit Stanley park by bike, not walking (too big).
This hotel is pretty close to Waterfront station. It is very close to Gas town and China town as well. Basically, you can walk to sightseeing places. Staffs are polite and helpful. Comparing to other 4 star hotels, this hotel decoration is kind of old. But room is clean and bed is comfortable.
Comment from Hotel Management
May 11, 2016 by Caitlynn, Hotel Management
Dear Michael, Thank you for your review and your kind words about out hotel, location and staff. I was pleased to see that you rented bikes and were able to experience Stanley Park. It is a true Vancouver gem. Hope to welcome you back to the hotel soon. Warm Regards, Caitlynn
5 out of 5
by A verified traveler from Japan

ホテルのスタッフ対応がとても良かったです。

Posted May 9, 2016
Pros: ホテルスタッフの対応が抜群に良かったこと。立地場所がよかったこと。
Cons: 特に無し。
Location: SkytrainのWatefront Stationにも近く、市内の観光スポットも徒歩圏内が多い為、便利です。ホテルのレストランを使用しなくても、周辺に食べる場所はたくさんあります。
チェックイン時に対応してくれた若い女性スタッフがとても素敵な方でした。バンクーバーは初めてであることを伝えると、お薦めの観光スポットや治安的な問題から避ける場所を教えてくれました。また、ディナーのお薦めを聞くと、ご自身がよく行く場所を教えてくれたりと、非常に親切でしたし、ホテルに戻って来た時も観光スポットの感想やレストランはどうだったか等々、気さくに会話してくれました。 空港からダウンタウンへのアクセスを考えてもウォーターフロント駅前の立地は申し分無いですし、ほとんどのメジャーな観光スポットまで徒歩で行ける街のコンパクトさを考えても、やはり立地は完璧。全室スィートタイプの部屋なので、広さも申し分なく、清潔感も保たれています。 初夏~夏にかけては日照時間が日本に比べて長いため、ついつい夜遅くまで出歩きがちな点を含めても立地場所からメリットは多いと思います。
Comment from Hotel Management
May 13, 2016 by Caitlynn, Hotel Management
Dear Shun, Thank you for your kind remarks about your stay and our hotel. We hope to see you back with us again soon. Warm Regards, Caitlynn
5 out of 5
by A verified traveler from Monterrey, MX

ワンランク上の休暇

Posted May 6, 2016
Pros: 立地と部屋の広さ
Cons: 特に無し
Location: ウォーターフロント駅から徒歩3分。周辺にはレストランと店が多く、公共交通機関も充実しています。
バンクーバーのダウンタウンにありどこに行くにも非常に便利な場所にあります。ホテルから直ぐの所にはバス停と駅もあり、出掛けるにもタクシーは必要ありません。ランチや夕食はウォーターフロント駅周辺に行くとバンクーバーの素晴らしい景色を見ながら優雅なひと時を過ごすことも出来ます。今回利用した部屋は寝室とリビングがあり広さは十分。部屋も清潔で快適に過ごせました。皆さんも是非ワンランク上の休暇を楽しんで下さい。
Comment from Hotel Management
May 11, 2016 by Caitlynn, Hotel Management
Dear Danny, Thank you for your kind review. We are in the heart of it all! I am so pleased that you enjoyed your stay. We hope to see you again soon. Warm Regards, Caitlynn
1 out of 5
by A verified traveler

Overpriced

Posted Apr 26, 2016 on Hotels
The toilet wouldn't flush and half of the lights didn't work. Was way overpriced for what we got.
Comment from Hotel Management
May 24, 2016 by Caitlynn, Hotel Management
Dear traveller, I was disappointed to read about your recent stay and I apologize for the troubles that you encountered. Please know that this is not the norm for our hotel and we appreciate the feedback so that we have a chance to improve for your next stay. Caitlynn
5 out of 5
by Autumn

This traveler left a rating score only Posted Apr 26, 2016 on Hotels
5 out of 5
by A verified traveler

convenient ,well located downtown

Posted Apr 25, 2016
Nice suite layout, the finger food at the bar was amazing. The house smoked eggs in brine was a nice discover!
Comment from Hotel Management
Apr 27, 2016 by Brad L, Hotel Management
It's always great to hear that your guest's enjoyed themselves. This is what we strive for and we are glad you enjoyed your stay and we hope to welcome you back soon.
4 out of 5
by Erik from Stockholm

Posted Apr 24, 2016 on Hotels
Bra läge, bra service. Stora rejäla rum på Signature club på översta våningarna. Rum litet dated, renovering tydligen planerad. Frukost OK.
3 out of 5
by A verified traveler

Good location but buried in construction

Posted Apr 21, 2016 on Orbitz
Pros: I was very near the Gastown neighborhood and cute restaurants and shops. I got upgraded to a high floor and the views were wonderful.
It was a nightmare to reach due to street construction everywhere downtown. Had I known, I'd have booked elsewhere. There was no valet person available despite offering valet parking. And I had a scare in my room as the housekeeping staff barged in on me resting (awake) in bed in order to do turn down service. They didn't wait for me to answer the door. Jeez! If you have a car, there is a parking garage next door, however, you cannot access the garage at the elevators despite there being a door right there (no door handle) - it's meant as an exit only. Which means, you have to walk down the driving ramp to a stairwell and either walk up or down a flight to get to the elevators! Not fun when you have bags.