Ratings based on 1,013 Verified Reviews

4.3 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Ca

Nice room, very soft bed, wifi challenge

Posted Sep 11, 2017
Nice room overall. Bed was too soft for my balky back, but I slept. Bigger issue was unable to get on WiFi without registering for Hilton account and downloading their app. Didn't cost anything except your private information and the aggravation. I will probably find a different hotel in the area next time for this reason. Plenty of other places nearby.
Comment from Hotel Management
Sep 15, 2017 by Justin Friesen, Hotel Management
Dear S, Thank you for the feedback, I'm glad that you enjoyed the room. I'm sorry that the mattress was not to your liking, though we did just replace all our kings beds last week! I also apologize for the inconvenience of Hilton Honors for the WiFi. It is a standard for DoubleTrees. Do come again soon and try out our new beds!
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel

Posted Aug 29, 2017
Pros: Friendly staff and very clean room.
Cons: n/a
Location: n/a
We went to see the eclipse in Oregon, but everything was sold out, so we had to look in WA. This hotel was nice, clean and friendly staff. Very close to Portland and to the airport. I would definitely recommend it.
Comment from Hotel Management
Sep 12, 2017 by Justin Friesen, Hotel Management
That was a very interesting and crazy weekend. What an amazing event the eclipse was. It was great to share it with everyone that stayed here. Come stay with us again soon and discover what else Portland/Vancouver has to offer!
4 out of 5
Recommended
for Everyone
by A verified traveler from Midwest

Close to airport.

Posted Jul 24, 2017
Bathroom was very small, otherwise, hotel was OK.
Comment from Hotel Management
Aug 4, 2017 by Justin, Hotel Management
Hi Millie, When you come see us again you can reserve an ADA room if you would like. They have larger bathrooms to allow the maneuvering of wheel chairs. Maybe that's an option that will work better for you!
2 out of 5
by A verified traveler

Noise, noise and noise

Posted Jun 28, 2017
The fan in the bathroom, the outdated AC on the wall made the stay unbearable. The noise was too terrible and I was not able to rest the whole night staying at this property.
Comment from Hotel Management
Jul 3, 2017 by Justin, Hotel Management
I'm sorry you your room was so noisy. I know how upset I get when I am not able to get a full nights rest. Perhaps, if something like this was to happen again you could try calling the front desk. They may be able to have someone come up and fix the noise or move you to another room. Thank you for the feedback.
2 out of 5
by A verified traveler

Poor service, cleanliness and comfort

Posted Jun 26, 2017
Pros: Big room
Late arrival.. after dragging my bags up to the room, I find out the keycard don' work. Down three stories to get the keycards reprogrammed, at least a breakfast was offered (which I didn't need). The room was hot, the AC set at 65 degrees, never made the room comfortable. Black mold on the shower tile. I was informed no free WiFi, because I wasn't a Hilton club member. Motels at have the price offer free WiFi.
Comment from Hotel Management
Jul 3, 2017 by Justin, Hotel Management
I'm sorry to hear about all the bumps in the road that prevented you from enjoying your stay with us. We try and make everyone's stay here special and were not able to do that foryou. Please come back again next time you are in town and give us a chance to make it up to you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2017
Cons: Availability of complimentary breakfast, without having to buy a breakfast.
Location: Restaurants and stores nearby
It was easy to check in they had my reservation. room was nice, bed, desk, couch, ironing board, hairdryer. I couldn't figure out how to turn the air conditioner off and call and he explained it so I understood.
Comment from Hotel Management
Jul 3, 2017 by Justin, Hotel Management
I'm glad you enjoyed our property and the amenities we have to offer. Come stay again soon!
4 out of 5
by A verified traveler

Posted Jun 16, 2017 on Hotels
I I booked my room in late May. When we arrived in the afternoon , they had no record of it. They said they would have a pet friendly first floor room ready by 3:00. We went to the coast and returned about 9:00. The evening clerk had not record of it on his computers, though found it on Expedia. They did get a room but it was on the 3rd floor so inconvenient with a pet. However, the rest of the service was very good and they were very friendly.
Comment from Hotel Management
Jul 3, 2017
I'm happy to hear that after a little bump in the road everything else worked out great with your stay. Come back again soon and we'll get you on the 1st floor this time!
4 out of 5
by Barbara

Hotels.com messed up

Posted Jun 5, 2017 on Hotels
Hotel was really nice,however, hotels.com did not follow thru on reservations. Thankfully a room was available.
Comment from Hotel Management
Jun 23, 2017
Barbara, I'm sorry to hear it was a bit of a rocky start to your stay here. However I am very happy to hear we were still able to take care of you. Thank you for taking the time to give us the review. Justin
3 out of 5
by A verified traveler from orange county, ca

Good location

Posted May 11, 2017
Would not give HH points because of 3rd party reservation.gave handicap room. Unhappy with Expedia
Comment from Hotel Management
May 16, 2017 by Justin, Hotel Management
I'm sorry for your experience here and how it turned out. Stay with us again next time and we'll make sure it's better then the last.
1 out of 5
by Rae

Will not stay there again.

Posted May 10, 2017 on Hotels
We looked for a hotel that claimed it had airport shuttle service, and choose Doubletree by Hilton.....No where on the site did it specify that they only had shuttle service between certain times. When we checked in I mentioned that we would be needing the shuttle for a 6 a/m flight and they told me the service was only 9 to 9. OK...we used the uber service but had I known I would have stayed closer to my family if I was going to use a transportation service..... then we asked for the WiFi password and were told because we reserved our room through Expedia we did not qualify for the WiFi...and cost would be 6.95 daily....
Comment from Hotel Management
May 16, 2017
Rae, Thank you for the honest feedback. I will make sure shuttle and WiFi information are up to date so others are not running into this situation as well. I'm sorry it happened to you.