Ratings based on 1,046 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Calgary
ConvenientPosted Aug 28, 2015
Pros: The rooms were clean and it was just a few blocks to the train and other hotel restaurants for evening meals
Cons: Reception staff, reception staff, reception staff.
Location: Close to the airport. Shuttle ran regular and the gentleman who drives it was great. Close to shopping and the Richmond train station.
After putting in a request for a quiet room so that l could work, l was given the noisiest room imaginable. Right beside the very full convention rooms (there was a 'My Little Pony' convention happening, so you can imagine) and with the elevators on my wall. After two hours, l asked to be moved, which resulted in a room in another building but it was quieter. The view from the room though was disgusting. The ledge at the window was full of old rib bones and water bottles. The key cards did not work and when the wonderful cleaner (the nicest person l met there, along with the breakfast staff) let me into the room so that l could request another set, the reception did not bring them. The older reception staff were disinterested in me as a customer while the younger staff were pleasant but obviously dont read notes on requests for quieter rooms when booking people in. The restaurant is expensive and closed on Mondays. The breakfast restaurant is staffed by lovely people but it is a maze to get to (and another building) and small, so the buses tour people that stay, make it a tight squeeze
for Everyoneby A verified traveler
Nice hotel close to big shopping mall & sky train.Posted Aug 25, 2015
Great experience! Conveniently close to big shopping plaza Richmond Center and Skytrain by which you can go anywhere.
for Everyoneby A verified traveler
公園が近くにあるPosted Aug 25, 2015
for Everyoneby A verified traveler from Washington State
Good, mid-sized hotel close to airportPosted Aug 25, 2015
Stayed at both ends of a flight to Europe. Good parking, close to a wide range of eateries, with comfortable rooms, good wifi and a 10-minute shuttle to the airport.
for Everyoneby A verified traveler from Singh
Great Airport Shuttle service.Posted Aug 23, 2015
Nice hotel. Quite polite and helpful staff. We arrived late but hotel was prompt in arranging their airport shuttle. No water inside the room but we got it on request.
by A verified traveler
Posted Aug 23, 2015
No room available when we arrived in the afternoon. Had to sit in lobby for an hour with all our bags. Staff not helpful. TV did not work.
Comment from EPC
Aug 28, 2015 by GM, EPC
While we endeavour to have every guest room ready for our 3.00 PM check in time , at times we fail and for that we are truly sorry. Our staff makes every effort to cater to our clients needs and at times assisting one guest with the need for a extended check out time causes a later problem when we can not ready the room in time for a new arrival, sorry. Our records show that your TV was repaired ,as soon as you raised the issue with our team.
for Everyoneby A verified traveler from Oregon
Nice amenitiesPosted Aug 21, 2015
Business travel. My room was a full apartment. For the price it was great. Nice to have that much space and washer dryer full kitchen.
for Familiesby A verified traveler from Bristol UK
Convenient Hotel close to the airport.Posted Aug 19, 2015
Pros: Close to shopping mall, airport. A little awkward to get to if not travelling in a taxi.
Location: Good access to airport. Ten minute walk to shopping large mall.
Great stop over hotel, very close to a shopping mall with lots of food choices. Good one or two night hotel.
by A verified traveler from Bellevue,WA
NOT Executive LevelPosted Aug 19, 2015
Pros: location was good
Cons: FIX THE WI-FI service
There is nothing Executive about this hotel, in fact I would call it mid-level or below and it feels more like a motel. I checked in late at nite and was assigned a room in the Executive Tower. You cannot walk to this room from the lobby -- instead you must drive around the block to park your car to get to this Tower. The room was very large and had lots of space but the architecture is very 80's style. Unfortunately, the advertised free Wi-Fi was NOT working in my suite - I called the front desk to ask them to fix this for me but they were unable to assist. This is not a good place to stay for a business traveler.
for Everyoneby A verified traveler from w
Nice hotel nice areaPosted Aug 18, 2015
the staff very friendly nice safe area but hotel was a little dated