Poor customer service
Posted Feb 21, 2017
When we arrived, we were told that the suite we were staying in required we take a separate elevator, but it wasn't working properly. We were told to take the hotel elevator to 9th floor then transfer to other elevator down the hall. We took all our luggage to 9th floor, walked through hall to other elevator but it wasn't working. We took all our luggage back down to lobby. Told the woman at the desk. She responded that I needed to go back to 9th floor and wait for elevator, indicating it was just slow. I must have looked frustrated and confused because another employee noticed me and said that the elevator we needed wasn't going to 9th floor. The only way to get there was to take the hotel elevator to parking level and transfer to condo elevator from garage. We had to do this whole transfer for 24 hours! No apology for inconvenience. No offer to help with luggage with all the extra work. Then, when we finally get to our floor, there are large, loud fans blowing and there are rolls of flooring propped against our door. There has been a water leak that flooded the hallway.when we step into our room, the floor is very slippery because our shoes are wet. Our entire stay so we had to be very careful not to slip on the tile entry. The loud fans could be heard from our bedrooms.
I understand that water leaks and broken elevators happen, but I expected more of an apology and maybe an offer for free parking during our visit (Parking is EXTRA). I rarely complain but was disappointed