Ratings based on 2,635 Verified Reviews

3.8 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Short visit

Posted Feb 22, 2017
Convenient location, reasonable price, good stay for visiting the city If not for the view.
4 out of 5
Recommended
for Everyone
by A verified traveler from s

Close to Granville street and and the beach

Posted Feb 22, 2017
Shower dind work , but jacuzzi work .... I was upgraded to a suit and had a wonderful sleep ...till I got woken up by the construction side outside . The building is a little old and you can see on the edges of furniture or walls ... beds are very comfortable...room was clean and not smelly, the hallways had a little stinch to it ....parking is safe underground and I booked it for very cheap ! So all in all I was happy with my stay for what I payed .
2 out of 5
by A verified traveler from Bothell, WA

Poor customer service

Posted Feb 21, 2017
When we arrived, we were told that the suite we were staying in required we take a separate elevator, but it wasn't working properly. We were told to take the hotel elevator to 9th floor then transfer to other elevator down the hall. We took all our luggage to 9th floor, walked through hall to other elevator but it wasn't working. We took all our luggage back down to lobby. Told the woman at the desk. She responded that I needed to go back to 9th floor and wait for elevator, indicating it was just slow. I must have looked frustrated and confused because another employee noticed me and said that the elevator we needed wasn't going to 9th floor. The only way to get there was to take the hotel elevator to parking level and transfer to condo elevator from garage. We had to do this whole transfer for 24 hours! No apology for inconvenience. No offer to help with luggage with all the extra work. Then, when we finally get to our floor, there are large, loud fans blowing and there are rolls of flooring propped against our door. There has been a water leak that flooded the hallway.when we step into our room, the floor is very slippery because our shoes are wet. Our entire stay so we had to be very careful not to slip on the tile entry. The loud fans could be heard from our bedrooms. I understand that water leaks and broken elevators happen, but I expected more of an apology and maybe an offer for free parking during our visit (Parking is EXTRA). I rarely complain but was disappointed
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
Great place for the price, good location. Would stay again.
3 out of 5
by A verified traveler

Old hotel.

Posted Feb 20, 2017
Bad shower Wifi was terrible. Someone needs to tell them how to setup their AP
4 out of 5
Recommended
for Everyone
by A verified traveler

Executive suites

Posted Feb 16, 2017
Great location downtown to do things. One side has no view and lots of street noise came inside room. Room was small but nice. Good price and value
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2017
Very satisfying experience. Great staff, quick check in and check out.
5 out of 5
Recommended
for Everyone
by A verified traveler from vernon bc

Good area

Posted Feb 16, 2017
Pros: Clean, close to granville island great value
Location: Lots of pubs and close to false creek, sea wall.
Beds were comfortable, nice views. Quiet and cozy room.
4 out of 5
Recommended
for Other
by A verified traveler

Last minute trip

Posted Feb 12, 2017
Pros: The location and comfortable beds.
Cons: Fix the shower.
My daughter and I were in Vancouver for a concert. We were on a budget and I had stayed there years ago. We can't really complain about anything, except there were a few dog hairs on our beds, but we have pets at home so this didn't bother us. Our shower did not work properly which was a little disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveler

overnight stay

Posted Feb 4, 2017
Pros: helpful polite staff
Met all our needs. Nice buffet for breakfast. Polite and helpful staff.