Ratings based on 508 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Ballevue WA
Nice hotel close to transitPosted Jul 7, 2015
Good option if you can't stay in downtown Vancouver. Essentials nearby -- coffee, groceries, etc. About a 10 minute walk to Sky Train station and then a quick ride into Vancouver.
for Couplesby A verified traveler
Clean and Comfortable StayPosted Jul 6, 2015 on Hotels
Booked this hotel for an overnight stay before heading to Whistler. I was very impressed with the cleanliness and up-to-date features in my queen suite, I was amazed. The room was a little pricey but worth it to sleep comfortably for the night. I did not have a vehicle but was told that there is a fee and the available spaces were not ideal. The neighborhood was OK, Boston Pizza and Cactus Club right in front of the hotel but to shop anywhere it was crazy to get around. Also, looked like an industrial part of town on one side of road and residential on the other which was a little strange.
for Familiesby Lorelei from Okanagan
Posted Jul 5, 2015 on Hotels
Only complaint was when we ordered room service it took forever and wasn't very good. Other than that it was a great place to stay and staff were very friendly and helpful.
for Familiesby Amaya
Great pool but...Posted Jul 5, 2015 on Hotels
The outdoor pool was a highlight of our trip for my family. However people were hanging out with their feet in the pool smoking which was gross. Would have been nice if it was smoke free with so many kids around. Other than that it was a fun place to stay.
for Personal Eventby ay from Nigeria
Never AgainPosted Jul 4, 2015 on Hotels
The wifi kept on going on and off. Paid so much for a small bed and room. They ran out of food During 9pm so there was no room service
for Couplesby Jennifer from Seattle
Good stay, would use againPosted Jul 4, 2015 on Hotels
When the air was off, there was a small hum in the room. Might have been the elevator or some other electric device, but it was slightly annoying.
for Everyoneby A verified traveler from Costa Rica
Only needed a room to sleepPosted Jul 2, 2015
Cons: Interior of rooms needs to be lightened up. Air conditioning units are old.
I spent one night at the Executive Suites before flying out the next day. The staff was quick to check me in and shifted me into a room quickly as the room they had assigned to me was not ready. The room had a kitchenette and living area. I didn't need these additions and it really seemed to make the room smaller as I didn't use that area. The bedroom was clean and the bed was comfortable. The air conditioning unit needs to be updated as it ran loud and blew the cold air directly on the bed, even after adjusting the fan. The interior of the room is dated and dark.
for Familiesby Violet from Snohomish, WA
An impressive stay!Posted Jul 1, 2015 on Hotels
This was a family trip. It was a pleasant surprise that we were upgraded into King suite from Queen suite. We appreciated it so much. The room was just right for the 3 of us; love the full size refrigerator, the microwave was a plus ( we always book in a hotel with these amenities). Though the hotel was very close to the Skytrain, I was impressed of the very minimal noise from the train despite our room was on the train side. The hotel must have thick walls to prevent noise from the outside. The front desk clerk Roman was very nice and welcoming. The negative side: had to pay for parking, never paid for parking wherever we stayed outside of Vancouver. In spite of that, we will definitely stay here again on our next trip to BC. Thank you for a wonderful stay.
for Familiesby A verified traveler
UnpleasantPosted Jun 30, 2015 on Hotels
Inept front desk staff and bewildered management. Lobby wasn't cleaned for a day or so after buffet and various events. Internet went down on day of Internet Marketing Conference. Noisy rooms.
for Everyoneby A verified traveler from California
Womans world cupPosted Jun 26, 2015
Cons: A good value
Location: It could have had a better location, but it wasn't unworkable
The staff was exceptional, they went way over and beyond to meet our needs in assisting us with directions, taking photos, and just making it a very pleasant experience.