Ratings based on 468 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Sechelt, BC

Best Hotel experience

Posted Dec 4, 2016
Stayed here before and will continue to be my top pick. I have stayed at a lot of downtown hotels, but the customer service and lively lounge really adds to a great experience. I had many places to be & with a simple text to hotel staff they made it easy for my transportation and other arrangements, even when I was away from the hotel. Made all my business plans smooth and efficient. The service is above and beyond. I have also stayed with my kids, both under 7 years old. And they loved it!
Comment from Hotel Management
Dec 5, 2016 by Fairmont Pacific Rim, Hotel Management
We are so thrilled to hear you found our staff and service to exceed your expectations as we pride ourselves in our service excellence. We are also very glad that you appreciated the lively ambiance and nightly live music in our Lobby Lounge, as well as the Kipsu texting service offered by our team here. We hope we can welcome you again when your travels bring you back to Vancouver. Sincerely, Frederic Bellone Hotel Manager, Fairmont Pacific Rim
5 out of 5
by A verified traveler from US

Nice hotel. Right by the water. Fantastic service

Posted Nov 27, 2016
Fairmont service is unbeaten. Great team. Great facilities
Comment from Hotel Management
Dec 5, 2016 by Fairmont Pacific Rim, Hotel Management
Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and we hope to welcome you back to Fairmont Pacific Rim soon! Sincerely, Frederic Bellone Hotel Manager, Fairmont Pacific Rim
5 out of 5
by A verified traveler from Richmond, BC

Excellent Stay

Posted Nov 14, 2016
Location: good location in downtown Vancouver, close to lots of restaurants.
Staff were very nice, room was immaculate. Pool area was great.
Comment from Hotel Management
Dec 5, 2016 by Fairmont Pacific Rim, Hotel Management
Thank you for taking the time to share your experience and feedback on Expedia from your recent stay. We are thrilled to hear you enjoyed our waterfront location, as well as the customer service offered by our team. We look forward to welcoming you back to Fairmont Pacific Rim soon! Sincerely, Frederic Bellone Hotel Manager, Fairmont Pacific Rim
5 out of 5
by A verified traveler

Certainly one of the best hotels in the Nation

Posted Nov 13, 2016
Pros: We loved the technology incorporated into every room. The location and the amenities
Cons: There was nothing to dislike.
Location: Walking distance to everything.
Service was fantastic from the moment we arrived until we left. We have traveled a great deal and found the Pacific Rim to be one of the very best hotels we have ever stayed in
Comment from Hotel Management
Dec 5, 2016 by Fairmont Pacific Rim, Hotel Management
Thank you for your kind compliments and feedback on your recent stay with us. We are thrilled to know you enjoyed the amenities and the Interactive Customer Experience technology on the guestroom iPads. We look forward to welcoming you back to Fairmont Pacific Rim on your next visit to Vancouver! Sincerely, Frederic Bellone Hotel Manager, Fairmont Pacific Rim
4 out of 5
by A verified traveler from seattle

among the best hotels ever

Posted Nov 10, 2016
Pros: the staff, the views, the room
Cons: low pressure toilets.
Location: it's in the middle of downtown, so you can reach anywhere in a few minutes
they'll treat you like royalty, very nice, very comfortable, the restaurants are very good, I highly recommend this place...
Comment from Hotel Management
Dec 5, 2016 by Fairmont Pacific Rim, Hotel Management
We are so thrilled to hear you found our staff and service to exceed your expectations as we pride ourselves in our service excellence. We are pleased that you also really appreciated our waterfront views and guestrooms. Thank you for your feedback about the toilets. This will be something we further investigate. We hope we can welcome you again when your travels bring you back to Vancouver. Sincerely, Frederic Bellone Hotel Manager, Fairmont Pacific Rim
5 out of 5
by A verified traveler from West Hills, United States of America

Beautiful chic hotel in great locatiom

Posted Nov 6, 2016
We loved our stay at this hotel. Rooms are great and service was excellent. Lobby has great lounge and food. The hotel is located within walking distance of shopping and restaurants.
Comment from Hotel Management
Dec 5, 2016 by Fairmont Pacific Rim, Hotel Management
Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and we hope to welcome you back to Fairmont Pacific Rim soon! Sincerely, Frederic Bellone Hotel Manager, Fairmont Pacific Rim
5 out of 5
by A verified traveler from fort mcmurray

Was a beautiful hotel

Posted Nov 1, 2016
Pros: We got upgraded at no charge to a beautiful suite, I loved the fact that there was a live band/ musician every night we stayed there playing at the lobby bar, all staff were excellent.. don't have a bad thing to say
Cons: I was very pleased with everything, I don't have a complaint
Comment from Hotel Management
Dec 5, 2016 by Fairmont Pacific Rim, Hotel Management
Response: Thank you for your kind compliments and feedback on your recent stay with us. We are thrilled to know you enjoyed the amenities and the daily live music in our Lobby Lounge and RawBar. We look forward to welcoming you back to Fairmont Pacific Rim on your next visit to Vancouver! Sincerely, Frederic Bellone Hotel Manager, Fairmont Pacific Rim
5 out of 5
by A verified traveler from Michigan

Outstanding Accommodations

Posted Sep 26, 2016
Pros: Great location near the water and Canada Place. Wonderfully friendly and helpful staff. Clean and comfortable.
Location: Lobby lounge is very active. Canada Place & waterfront just outside. Gas Town, the Art Museum, & myriad restaurants/bars all within walking distance.
Visited Vancouver in mid September for a combination of business and pleasure. The Fairmont Pacific Rim is a beautiful hotel in an active, vibrant city. The staff, from the front desk to housekeeping, could not have been friendlier or more helpful. They made my stay perfect. The lobby bar was very active and fun, even when everything else in the neighborhood was quiet. Everything you could possibly need is within walking distance. When I get back to Vancouver I likely wouldn't consider staying anywhere else.
Comment from Hotel Management
Sep 26, 2016 by Fairmont Pacific Rim, Hotel Management
Thank you for taking the time to share your experience and feedback on Expedia from your recent stay. We are thrilled to hear you enjoyed our amenities and waterfront location! We look forward to welcoming you back to Fairmont Pacific Rim soon! Sincerely, Philip M. Barnes General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
5 out of 5
by A verified traveler

beautiful, very clean, the stuff is amazing

Posted Sep 21, 2016
The hotel located in a very good location, have beautiful view from all over, the stuff are amazing, everybody willing to help and serve you in anytime. we loved this hotel!!
Comment from Hotel Management
Sep 26, 2016 by Fairmont Pacific Rim, Hotel Management
Thank you for selecting Fairmont Pacific Rim for your Vancouver visit – we are humbled by your kind words and we are thrilled to know you found such comfort during your stay! We hope to have the opportunity to have you with us again soon. Sincerely, Philip M. Barnes General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
5 out of 5
by A verified traveler from r

Beautiful hotel

Posted Sep 12, 2016
This hotel had very friendly staff. They couldn't have done any better. We came in to the gold lounge before they had any appetizers and they went and made up snacks to eat. Room service was fast and very friendly. The view was fantastic and watching the ships was a plus.
Comment from Hotel Management
Sep 26, 2016 by Fairmont Pacific Rim, Hotel Management
Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and we hope to welcome you back to Fairmont Pacific Rim soon! Sincerely, Philip M. Barnes General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest