Ratings based on 305 Verified Reviews

3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from calgary,ab

Loud air-conditioning

Posted Mar 12, 2017
Hotel curtains didn't fully close and the air-conditioning was very loud.
Comment from Hotel Management
Mar 13, 2017 by Julia Barreiros , Hotel Management
hello there, Thank you so much for taking the time to give us your feedback . My sincere apologies for any inconvenience you may have experienced in regards to the noisy AC . We are looking into that . We do have full black out curtains behind the decorating ones. We hope to see you again in the near future. Thank you ! Julia
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
Great price, friendly and accommodating staff. Great location in Surrey. Rooms are very clean and comfortable.
Comment from Hotel Management
Mar 8, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback. We hope to see you again soon! Sincerely Julia
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Nanaimo

Nice hotel, convenient to highway and Guilford.

Posted Mar 2, 2017
Liked everything about the place, very nice front end staff, good service in the restaurant, excellent discount for breakfast. The only thing I did not like was the shades on the window, they allowed a lot of light in from the lights in the parking lot.
Comment from Hotel Management
Mar 2, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback and for your kind words regarding our service and Staff. In regards to the shades we do have black out curtains behind the actual curtains that completely black out the room. On your next trip to Surrey we would be delighted to show you. Thank you once again for choosing to stay with us. Sincerely, Julia Barreiros
4 out of 5
Recommended
for Everyone
by A verified traveler

This was a VERY clean and well maintained hotel!

Posted Feb 19, 2017
Pros: SO CLEAN!!!
Cons: More soundproofing
Our stay was very comfortable and we were very happy with the experience overall. The only negative was that we could hear the footsteps of the person in the room above us.
Comment from Hotel Management
Feb 20, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback and your kind words. I will definitely share them with my team. In regards to the noise this is a issue that we are going to address in our upcoming renovations....thank you ! Julia
4 out of 5
Recommended
for Everyone
by A verified traveler from Trail, BC

very clean hotel and a good location

Posted Feb 14, 2017
chose this hotel for its location and being close to shopping and the highway when we left. We were pleasantly surprised by the size of the room and its comfort
Comment from Hotel Management
Feb 15, 2017 by Julia Barreiros, Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback. We hope to see you again soon. Have a great day ! Julia
3 out of 5
by A verified traveler

Convenient, but uncomfortable

Posted Nov 25, 2016 on Hotels
Great location. Good for quick overnight stay. Mattresses are very uncomfortable.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Hello there, Thank you so much for giving us your feedback, our mattresses are brand new, my sincere apologies for any inconvenience as they were not to your liking. Have a wonderful day !!!! Julia
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2016
Pros: Excellent Front Desk Staff
Hotel was clean and comfortable. Restaurant was good.
4 out of 5
by A verified traveler

comfortable, convenient

Posted Nov 21, 2016 on Hotels
very good in general
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 18, 2016
Excellent value for money compared to a tacky motel we used en route from Jasper to Vancouver. Had a king suite with separate living room. Nicely furnished and clean. Very comfortable. Highly recommended
4 out of 5
by A verified traveler

Comfortable room

Posted Oct 15, 2016 on Hotels
We didn't spend much time in the room but it was nice. The suite looked spacious in the pictures, but once we were inside was a little cramped. I still like the scent they have in all four points lobbies though!