The view and staff were amazing
Posted Jan 30, 2017
We checked into our hotel fairly late in the evening as our flight was delayed. The staff noticed that we were exhausted and immediately offered us a coffee. We got to our room and it was larger that we expected. We freshened ourselves and went to the front desk to help us with finding a place to have a quick meal. They were more than helpful as well as gave us some great recommendations for meals with entertainment.
The next evening, we decided to dine at the YEW restaurant which is located in the hotel. The staff was very friendly, and had an amazing sense of humour.
During our check out was out best experience with the hotel. My husband had not slept as we had a late night before our check out, and a very early flight. As I was packing our bags, he went to get us coffee. He was unsuccessful getting coffee as everything was closed at 3:30 am, but he mentioned that he had a chat with the front desk and they said to call room service. We finished packing and went to check out. When we got to the desk, the lady made a phone call and as we were checking out, a server came and handed us 2 coffees with a side of cream and sugar.
Talk about amazing service. We will definitely recommend this hotel in the future to anyone who is visiting Vancouver.