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Reviews of Hilton Vancouver Airport

4 out of 5
Hilton Vancouver Airport
5911 Minoru Blvd, Richmond, BC

Reviews

8.2

Very Good

Rating 10 - Excellent. 245 out of 583 reviews" "
Rating 8 - Good. 210 out of 583 reviews" "
Rating 6 - Okay. 81 out of 583 reviews" "
Rating 4 - Poor. 27 out of 583 reviews" "
Rating 2 - Terrible. 20 out of 583 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

IVYSAUKING, Renton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location of the hotel. In the center of the Richmond City, walkable to all shopping, restaurants and Skytrain that we can go up and down the city. We think the security people in the parking areas need to do a better jobs. We had crazy person got close to our car and banned on our window yelling and screaming but 2 security guys on duty just stood there looking without approaching to stop him. We reported that to the front desk when we checked in. Glad that we were not being harmed
Stayed 1 night in Apr 2024

10/10 Excellent

Dan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freindly staff, clean room. Overall great experience.
Stayed 1 night in Mar 2024

2/10 Terrible

Aliaksandr

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was a disgusting substance inside the in-room coffee machine's water compartment. Looked like somene puked there. Other than that it is a mediocre hotel, nothing fancy. Paid parking... I didn't look at details when booked it, but didn't expect it from a supposably 4 star hotel. Next thing should be "towels available for a reasonable price". There are better places at a lower price.
Stayed 2 nights in Mar 2024
Response from Licia on Mar 27, 2024
Greetings from the HVA. Thank you for staying with us and for sharing your feedback. Sincere apologies that our services did not meet your expectations. I would like to refund you the parking charges as a gesture of apology for your negative experience. I hope to hearing back from you soon. I will be here on Friday in the morning and would really appreciate if you could give us a call so we can discuss further. Again, thank you for choosing us and apologies again. Warm regards, Licia RibeiroGS Manager

10/10 Excellent

Hiroshi, Federal Way

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near rail & shopping. Restaurant food was excellent.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mélanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious! Very comfortable bed and pillow! Close to airport and shopping mall.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yisheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marlenne

Liked: Cleanliness, staff & service, property conditions & facilities
All great
Stayed 1 night in Mar 2024

10/10 Excellent

BENEDETTO

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel.
Stayed 2 nights in Mar 2024

4/10 Poor

Erfan, Nanaimo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Decor was old and tired and lighting poor in the room.
Stayed 1 night in Mar 2024

6/10 Okay

LORETTA SZE LAM

Stayed 8 nights in Jan 2024

6/10 Okay

Cynthia

Stayed 1 night in Mar 2024

8/10 Good

Tariq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was not great.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Simon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Stafford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front of house staff were extremely courteous and helpful. Rooms were clean and comfortable. Would stay again.
Stayed 2 nights in Feb 2024

8/10 Good

Joshua

Stayed 3 nights in Feb 2024

8/10 Good

Tammie

Stayed 1 night in Feb 2024

8/10 Good

Marc

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The inclusive breakfast and prices are pretty good. Despite some strike happening out front, the area, people & service were all great.
Stayed 1 night in Feb 2024

10/10 Excellent

Liane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and courteous. The room was beautiful. Onsite restaurant with room service.
Stayed 1 night in Feb 2024

4/10 Poor

ARNOLD

Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived 2 hrs after the checked in time but the room was not ready. Was offered to for king bed and pullout sofa bed instead of 2 double beds and pullout sofa. Since we arrived late and tired, I just took what was offered. We paid decent amount and what we received is bare minimum expectations. Will never book in this hotel again.
Stayed 1 night in Feb 2024
Response from Licia on Feb 24, 2024
Hi Mr. Arnold, Thank you for sharing your feedback from your recent stay at our hotel. Please accept my sincere apologies if our service did not meet your expectations. I can guarantee that this has been passed on to our team for review and further improvement. I really hope you can consider staying with us in the future. Warm regards,Licia R.

10/10 Excellent

luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Property conditions & facilities
The check in person was very friendly and informative. Was also a quick check in.
Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Maria Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for letting me do an early check-in and late checkout. I really loved my suite, very comfortable. I would love to stay here again!
Stayed 3 nights in Jan 2024

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Nice view and location to share
Stayed 1 night in Feb 2024

8/10 Good

YOUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Robert

Stayed 1 night in Jan 2024

10/10 Excellent

Tami

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in and restaurant/bar staff were amazing. Steve in the restaurant was just fantastic, food was great, highly recommend! Thanks team, we hope to be able to stay here again!! Cant recommend highly enough!
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Traveled with family
Stayed 1 night in Jan 2024

2/10 Terrible

Benson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Paul, Victoria

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very very despondent about this hotel. On Expedia it says they have a shuttle !! Which is why we booked the hotel , but alas the shuttle is on strike and the five in our party ( 2 rooms ) had to get 2 cabs to and from the Airport which added a total of $112.00 in total. Upon arrival I voiced my concern and was given a bag with 3 cookies as a token. I implore with whoever reads this. Don’t expect a shuttle.
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

jeanette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
The wifi is very slow, unacceptable
Stayed 2 nights in Dec 2023

6/10 Okay

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Elevator was broken down, bathroom ceiling had a major leak through the night. Hotel seemed like it was getting rundown.
Stayed 1 night in Dec 2023
Response from Licia on Jan 3, 2024
Good afternoon Mrs. Elizabeth. I am truly sorry that your experience at our hotel did not meet your expectations. I hope you can consider staying with us in the future. Please do not hesitate to contact me for any further assistance. Warm regards, Licia R

8/10 Good

JINGRAN

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Licia on Jan 3, 2024
Thank you so much for sharing your positive feedback, it is truly appreciated. I look forward to welcoming you again in the near future. Many thanks again and Happy New Year!Warm regards, Licia R.

6/10 Okay

Farah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe location. All our cars were broken into at t hotel. The hotel itself is nice but location not so much
Stayed 1 night in Dec 2023
Response from Licia on Dec 29, 2023
Good afternoon Mr. Farah, Please accept my sincere apologies for the incident in the parking lot. I really hope you can consider staying with us in the future. Please do not hesitate to contact me directly, it would be a pleasure to ensure your experience will be more positive. Thank you again and Happy New Year!Warm regards,Licia RGSMnager

10/10 Excellent

Han

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Licia on Dec 27, 2023
Thank you so much for sharing your feedback. We are extremely glad you enjoyed your stay. Warm regards, Licia R. Front Desk

10/10 Excellent

Albert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Licia on Dec 19, 2023
Thank you so much for sharing your positive feedback. I look forward to welcoming you in the near future. Many thanks again and Happy Holidays! Warm regards, Licia R. GSManager

10/10 Excellent

Lee

Stayed 1 night in Dec 2023
Response from Licia on Dec 16, 2023
Thank you so much for sharing your positive feedback from your recent stay at the HVA. We look forward to welcoming you back in the near future. Warm regards, Licia RGS Manager

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well thought out rooms, very comfortable. Helpful and friendly staff.
Stayed 1 night in Dec 2023
Response from Licia on Dec 16, 2023
Thank you so much for sharing your positive feedback from your recent stay at the HVA. We look forward to welcoming you back in the near future. Warm regards, Licia RGS Manager

10/10 Excellent

Jia

Liked: Staff & service, property conditions & facilities
property is a little old but still comfortable
Stayed 1 night in Dec 2023
Response from Licia on Dec 16, 2023
Thank you so much for sharing your positive feedback from your recent stay at the HVA. We look forward to welcoming you back in the near future. Warm regards, Licia RGS Manager

2/10 Terrible

AARON ZEKAI

Stayed 3 nights in Nov 2023
Response from Licia on Dec 17, 2023
Hi Mr. Aaron. Thank you for sharing your feedback. We are truly sorry that it did not meet your expectations. Please do not hesitate to reach us out directly so you can consider staying with us in the future. Thank you and sincere apologies again. Happy Holidays! Best regards, Licia RibeiroGS Manager

10/10 Excellent

Virginia, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are modern and clean, I think they were newly renovated so that was nice.
Stayed 1 night in Nov 2023
Response from Licia on Nov 15, 2023
Dear Mrs. Virginia, Thank you for sharing your positive feedback regarding your past stay. I look forward to welcoming you again in the near future!Warm regards,Licia RibeiroGSManager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Licia on Nov 15, 2023
Thank you for sharing your positive feedback regarding your past stay. I look forward to welcoming you again in the near future!Warm regards,Licia RibeiroGSManager

8/10 Good

Jesse

Traveled with group
Liked: Cleanliness, staff & service, amenities
It was super easy to walk in and check into our room. Staff was incredibly nice. We tried to check into our room 10 minutes before noon but our key didn’t work and ended up have to wait for the mechanic to open it for us. We ended up leaving at 12:30pm instead of 12pm. Issue was dealt with quickly.
Stayed 2 nights in Nov 2023
Response from Licia on Nov 15, 2023
Dear Mrs. Jesse, Thank you for sharing your positive feedback regarding your past stay at our hotel. I look forward to welcoming you again in the near future!Warm regards,Licia RibeiroGSManager

8/10 Good

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and the staff were very helpful, as well as the food was top notch
Stayed 2 nights in Nov 2023
Response from Licia on Nov 15, 2023
Dear Mrs. Jesse, Thank you for sharing your positive feedback regarding your past stay at our hotel. I look forward to welcoming you again in the near future!Warm regards,Licia RibeiroGSManager

8/10 Good

Elizabeth

Stayed 1 night in Nov 2023
Response from Licia on Dec 6, 2023
Thank you so much for sharing your positive feedback. I look forward to welcoming you in the near future. Warm regards, Licia RGSManager

8/10 Good

Joyce, Vancouver

Stayed 3 nights in Nov 2023
Response from Licia on Nov 28, 2023
Thank you for sharing your positive experience at the Hilton Vancouver Airport. I look forward to welcoming you back in the near future. Warm regards, Licia R.GS Manager