Ratings based on 179 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Moncton NB
Nice Hotel, good location, excellent desk staffPosted Oct 12, 2015
Pros: Good location, nice hotel, friendly and knowledgeable staff. There was mall and lots of restaurants within walking distance.
Cons: more comfortable chair at the desk
Location: We went to the Richmond Centre (mall) and a true authentic Chinese restaurant within walking distance of the hotel, others were available too.
Excellent front desk staff, they could answer ANY question we had, and made great recommendations! I just wished we had enough time to do them all. Clean room, desk chair a little tipsy. No phone book we discovered the last night we were there. Good guide book regarding hotel restaurant and services.
for Everyoneby A verified traveler from Richmond, bc
Good hotel, center of RichmondPosted Oct 5, 2015
Was upgraded to a suite upon request, no extra charge. Sweet staff
for Everyoneby A verified traveler from peachland bc
nice staff and great locationPosted Sep 30, 2015
Pros: have stayed there before and once again were very pleased
Cons: additional coffee and condiments in the room
Location: very central to the business we were attending
the staff was very informative and pleasant, parking was were good and secure
by A verified traveler from Richmond Vancouver BC, Canada.
Posted Sep 29, 2015
Well, I booked two rooms and each room I booked for two queen size bed. But when my family and I got to the hotel they gave us only one king sized bed for each room. That was not very nice to cheat us as a first time customer. I don't think I want to stay with Hilton hotel again.
for Everyoneby A verified traveler from Winnipeg
As an Expedia Express deal this rocked!Posted Sep 15, 2015
Pros: The staff!
The staff at the Hilton were amazing and the room totally rocked. We really lucked out getting this as an express deal.
for Business Travelersby A verified traveler
Posted Aug 25, 2015 on Hotels
for Everyoneby A verified traveler from R
Great location and convienient when flyingPosted Aug 17, 2015
Clean, friendly and more importantly, close to the airport, eateries and vancouver itself! Great stay!
for Personal Eventby michael
Posted Aug 16, 2015 on Hotels
by A verified traveler
Never again.Posted Aug 13, 2015
Cons: housekeeping, cleanliness
Bathroom was filthy. Soap was covered in hair and replaced in box, as if unused. Towels were dirty and folded on shelf. Dirty towels also in closet. Room had apparently not been cleaned after last guest. Would not recommend this hotel at all.
by A verified traveler
Not worth the pricePosted Aug 11, 2015
This Hilton seemed run down and some of the hotel staff were mediocre. The towels were thin. A room service order was incomplete. Nothing was terrible, but for the price I would expect better.