Ratings based on 806 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Disappointed at the quality of the "Hilton"

Posted Aug 24, 2015
Very pleasant staff and service however I expected a nicer room for a suite unit at the Hilton. I will not return the price vs value simply was not there
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Overall the hotel is a better value than staying downtown. The skytrain is a 5 minute walk from the hotel and the Metropolis mall was right across the street. We used our all day metro passes to visit all the tourist attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Excellent hotel close to metropolis.

Posted Aug 22, 2015
Front desk staff were very friendly and accommodating. Room was very clean and beds were very cozy. Only a 5 minute walk from metropolis, which is fantastic for some last minute shopping. 10/10 would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2015
Great location! so close to the mall. clean rooms, friendly staff
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Posted Aug 15, 2015
You know what? This is a really pleasant hotel. I was completely unfamiliar with the layout of the city of Vancouver, so when I booked this hotel I was primarily concerned with proximity to the airport. For some reason everything was booked downtown (and $400 a night) and since we were coming from a long trip from the west coast of Vancouver Island, we just wanted a clean place to rest our weary heads before an early morning departure back to ugly L.A. where we live for some reason. Staff was courteous and helpful: we had a box of salmon we needed to deep freeze for the night- and we were starved. Hotel solved both problems for us without further ado. We headed to the restaurant on the 3rd floor ( instead of room service) and enjoyed a very good meal- much better than the insipid hotel food that is so often served in mid range hotels. Daughter had a a delicious cheese burger- she's a connoisseur -wink wink - and son enjoyed a perfectly al dente pasta with shrimp and red sauce. I had a caesar salad with a very nice dresing and well cooked chicken breast and A LOT of bread because it was fresh and hard to stop eating it. All this over a very choice Malbec from a nice wine and beer list. Overall our room was very clean - sheets crisp, beds comfortable - and nicely decorated. The lobby needs some help but don't be put off by that. We were warmly welcomed - and if you need to be in Metrotown, this hotel will do very nicely indeed.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

everything was ok but slow internet connection

Posted Aug 3, 2015
Pros: Location
Cons: Get new internet service! Provide the breakfast package to your customer with reasonable price! or free! I got that at Marriott!
Location: Crystal mall and its food court
The room is ok. Very convenient in terms of eating since it was co-located with Crystal Mall, which has a food court on the 2nd floor. Hotel staff is good. Only complain I had was the internet connection, very very slow. Can't imagine Hilton can survive with such slow internet connection and not acceptable at all. I also asked for a breakfast bundle, was told not available by front desk. It was like something around $25/person. Very unreasonable! I spent $25 for the entire family at the food court on the 2nd floor and got good food there!
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb hotel little pricy on the parking

Posted Aug 1, 2015
Excellent hotel however the parking cost was a little bit high and the telephone calls was also expensive. Everything else was great!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
Room is comfortable and have good sleep during stay. Recomment to try meals in hotel restaurant , good service and delious
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hub for touring around the area

Posted Jul 27, 2015
Staff was excellent, room was great and very conveniently located for shopping and walking around.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Nice hotel just a couple blocks from the skytrain

Posted Jul 25, 2015
Pros: Very comfy bed and quiet room and breakfast was delicious
Cons: Nothing
Location: A little far from the waterfront, which is where we spent most of our time
Food and room were very nice, people very friendly and helpful