Exterior detail

Reviews of Holiday Inn Express & Suites Surrey, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 512 out of 1006 reviews" "
Rating 8 - Good. 372 out of 1006 reviews" "
Rating 6 - Okay. 76 out of 1006 reviews" "
Rating 4 - Poor. 20 out of 1006 reviews" "
Rating 2 - Terrible. 26 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and a good breakfast. Only thing that would be nice is possibly some non-slip tape in the bathtub
Stayed 5 nights in Mar 2024
Response from Guest Services on Mar 26, 2024
Thank you for the great score and positive feedback! All tubs and shower surfaces have been treated with an anti-slip coating, however if there is shower gel or soap in the tub it can get slippery. We do have bath mats available at the front desk upon request for any guest wishing extra stability. We thank you for your feedback and we will also check the coating to ensure it is still providing the necessary grip. We hope we have the pleasure of welcoming you back!

10/10 Excellent

Oleksandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 26, 2024
Thank you for taking a moment to rate your stay, we love seeing the 5/5 score and hope you enjoyed your time with us. We hope we have the privilege of welcoming you back!

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 26, 2024
Thank you for taking the time to share your positive rating of your stay with us, we are thrilled you felt your experience deserved a 5/5 score! We hope we have the pleasure of welcoming you back the next time you are in our area.

10/10 Excellent

Aman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and hotel, great location as it is close to the highway. No complaints and would recommend 👌
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 22, 2024
Thank you for sharing your positive experience, we are so happy to learn you enjoyed your stay and we really appreciate your recommendation. We would love the pleasure of welcoming you back!

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, breakfast many good selections, staff helpful, friendly & courteous. Comfortable beds & neat room lighting & decor.
Stayed 7 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Thank you for sharing your experience and for the positive feedback on the room, breakfast and our team. We love the 5/5 rating and are so glad you enjoyed your stay with us! We hope we have the pleasure of welcoming you back the next time you are in our area.

8/10 Good

mark

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 11, 2024
Thank you for taking a moment to rate your recent stay, we hope you were comfortable and felt at home. We would love the opportunity to welcome you back!

10/10 Excellent

mary ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 7, 2024
Thank you for taking a moment to post your rating of your recent stay, we are thrilled to see the 5/5 score! We would love the opportunity to host your next stay in the area.

8/10 Good

Sultan M

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay at this place again.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 5, 2024
Thank you for taking the time to post your review, we love it when guests say they will come stay with us again! We look forward to welcoming you back and we will strive to earn that last star.

10/10 Excellent

Ramon

Liked: Cleanliness, property conditions & facilities
The breakfast was good
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 5, 2024
Thank you for posting your review, we are so pleased to see the 5/5 rating and that you enjoyed the breakfast! We would love the pleasure of welcoming you back the next time you are in our area.

10/10 Excellent

sheena

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked me in was quick, friendly and knowledgeable.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you for taking a moment to share your wonderful 5/5 rating and kind words about our team member, we are thrilled you enjoyed your stay and that your welcome had a positive impact on your time with us! We hope we have the privilege of welcoming you back.

10/10 Excellent

Maribel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you for your positive feedback, we appreciate your time taken to share your experience. We love seeing the 5/5 rating and are so pleased your stay was successful, we hope we have the pleasure of welcoming you back soon!

10/10 Excellent

Manak

Nice place and courteous staff
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you for taking the time to share your positive experience, we are thrilled you enjoyed your stay and appreciate the 5/5 rating and your kind words about the team. We would love the pleasure of welcoming you back the next time you are in the area!

10/10 Excellent

Zenas

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 21, 2024
Thank you for taking a moment to post your review and score, we are so happy to see the 5/5 rating and love your "amazing" comment! We hope we have the pleasure of welcoming you back soon.

4/10 Poor

Japji

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was spacious but the washroom was not properly working
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 14, 2024
Thank you for providing this valuable feedback, we do hope you reported the issue when you were here so that we could address it immediately. We are sorry this had such a negative impact on your stay, we hope we are given the opportunity to show you that this was an exception and provide you with a fully successful stay.

2/10 Terrible

Navjot

Nothing to like
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you for sharing your experience, we are so sorry to see we did not meet your expectations. Please feel free to reach out to the hotel directly and share where we disappointed you, we would appreciate the opportunity to respond to your specific concerns. We hope you will give us another opportunity to provide you will a fully successful stay.

10/10 Excellent

amitesh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good service especially from front desk lady. Excellent
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you for sharing your positive experience and for the 5/5 rating, we love and appreciate your kind words about the team's service! We hope we have the pleasure of welcoming you back.

10/10 Excellent

Kristopher

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you for sharing your rating of your stay with us, we love seeing the 5/5 score! We hope you enjoyed your time here and we would love the privilege of welcoming you back.

10/10 Excellent

Vinay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you for taking a moment to post your rating of your recent stay, we are so pleased to see the 5/5 score! We appreciate the feedback and hope we are able to welcome you back soon.

8/10 Good

Gaeun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 15, 2024
Thank you for taking a moment to post your rating of your recent stay. We hope you were comfortable and enjoyed your visit. It would be our pleasure to welcome you back the next time you visit our area!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 15, 2024
Thank you for sharing your rating of your recent stay, it brings us much joy to see the 5/5 score! We would love the pleasure of welcoming you back.

10/10 Excellent

Karamjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 15, 2024
Thank you for taking the time to post the rating of your recent stay, we are so happy to see the 5/5 score! We would love to welcome you back the next time you are in our area.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for visiting family nearby. Old tv could use an upgrade.
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 15, 2024
Thank you for rating your recent stay, we understand your disappointment in the lcd tv. This is the year of upgrading those units so we hope you come see us again and can enjoy the new tvs.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 15, 2024
Thank you for taking the time to rate your recent stay, we hope you were comfortable and enjoyed your visit. We would love the opportunity to welcome you back the next time you are in the Surrey area.

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 15, 2024
Thank you for taking a moment to post your rating of your recent stay. We are so pleased to see the 5/5 rating! We hope you had a wonderful stay and we would love the pleasure of welcoming you back!

8/10 Good

Shiva Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 7, 2024
Thank you for taking a moment to post the rating of your recent stay. We hope you had a comfortable rest and that we met your expectations. We would love to welcome you back and have the opportunity to provide a 5/5 experience!

10/10 Excellent

Ashika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. We got put in a room that was in the corner and hallway wall seemed pretty damaged.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 1, 2024
Thank you for sharing your experience, we love seeing the 5/5 rating! We are in the final stages of repairing a water leak, we are sorry if the visual of the unfinished work was disturbing. We look forward to having a fully repaired hallway soon. We hope we see you again the next time you are in our area!

8/10 Good

RAMANA SRIDHAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Services on Jan 1, 2024
Thank you for taking a moment to rate your recent stay. We hope you enjoyed your time with us and we would love the privilege of welcoming you back the next time you are in our area.

10/10 Excellent

kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 29, 2023
Thank you for taking a moment to post your rating of your recent stay with us, we are so pleased to see the 10/10 score! We hope you enjoyed your time with us and we would love to welcome you back the next time you are in our area.

10/10 Excellent

Iqbal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 28, 2023
Thank you for submitting your rating of your recent stay, we were so relieved to learn that 1/5 scored review entered for your previous stay was an error. We thank you for letting us know and we're thrilled you enjoyed your stays with us. We hope we have the pleasure of welcoming you back again!

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn’t like was early in the morning people and kids making a lot of noise in the.hallway which disturbed our sleep. The hot tube was out of order. Everything else was wonderful I will go back for a stay again.
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 27, 2023
Thank you for sharing your positive feedback and for the great score despite the inconveniences you faced during your stay. We are saddened that other guests disturbed you and apologize for the hot tub being down for the day. We look forward to welcoming you back and will do everything we can to earn your praise once again!

10/10 Excellent

Bharath Vishnu

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 15, 2024
Thank you for rating your recent stay, we love seeing the 5/5 score! We hope we have the privilege of welcoming you back soon.

2/10 Terrible

Iqbal

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 26, 2023
Thank you for sharing your feedback, we are very saddened to se that we did not meet your expectations in some way. We would appreciate it if you could share where we fell short directly with the property so that we can take steps to address your concerns and ensure it doesn't happen again. We hope you will give us another opportunity to host your stay to show you that our team is dedicated to providing 5/5 experiences.

10/10 Excellent

AJAY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 26, 2023
Thank you for sharing your rating of your recent stay, we are thrilled to see the 10/10 score! We hope you had a great time while you were here and we would love the pleasure of welcoming you back the next time you are in the area.l

2/10 Terrible

Mandeep

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 15, 2024
Thank you for sharing your rating of your recent stay. We are saddened to see the low score and wish to encourage you to reach out to the hotel directly so that we may address any concerns you have. We hope we have the opportunity to provide you with a stay that meets your expectations.

8/10 Good

Angelito

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 19, 2023
Thank you for taking a moment to rate your recent stay. We hope you enjoyed your time with us and we would love to welcome you back the next time you are in our area.

10/10 Excellent

Bobby

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 19, 2023
Thank you for sharing your rating of your recent stay, we love seeing the 5/5 scores! We hope you enjoyed your stay and we would love to welcome you back the next time you are in the area!

10/10 Excellent

Amrinder

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Guest Services on Feb 14, 2024
Thank you for sharing your rating of your recent stay with us, we are so happy to see the 5/5 score! We would love the privilege of welcoming you back the next time you are in our area.

4/10 Poor

Shannon

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 13, 2023
Thank you for taking a moment to rate your recent stay. We are saddened to see that we did not meet your expectations. We would love to learn more details on your stay and learn where we fell short in order to take steps to address any concerns and make changes to improve the guest experience. Please feel free to reach out to the hotel directly, we hope to hear from you Once again, we are sorry that we did not provide the exceptional stay experience our team pride themselves on giving all our guests. We hope we have another opportunity to show you a wonderful stay.

10/10 Excellent

Larus

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 1, 2024
Thank you for making the effort to share your rating of your recent stay, we love and appreciate the 5/5 score! We hope you had a great time with us and that we will have the pleasure of welcoming you back.

10/10 Excellent

Amie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 11, 2023
Thank you for taking a moment to share your rating of your recent stay, we love seeing the 10/10 score! We hope you enjoyed your time with us and we would love the pleasure of welcoming you back the next time you are in our area.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and great breakfast
Second full week stay at this property. We like it very much. Comfortable, great breaky and friendly staff.
Stayed 6 nights in Nov 2023
Response from Guest Services on Dec 8, 2023
Thank you for taking the time to share your positive experience, we are so happy you are comfortable and enjoy the team and breakfast! We would love the privilege of welcoming you back.

10/10 Excellent

Juan

Y
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 29, 2023
Thank you for sharing your great rating of your recent stay, we are thrilled to see the perfect score! We would love to welcome you back the next time you are in our area.

10/10 Excellent

HOSUNG, Saint-Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 4 nights in Nov 2023
Response from Guest Services on Nov 28, 2023
Thank you for taking a moment to share your positive feedback, we are so pleased we met your expectations to a 5/5 level! We hope we have the pleasure of welcoming you back.

10/10 Excellent

Sukhraj

Business traveler
Liked: Cleanliness, staff & service
All good
Stayed 4 nights in Nov 2023
Response from Guest Services on Nov 24, 2023
Thank you for sharing your positive rating of your recent stay, we are very happy to see the 5/5 score! We are glad you enjoyed your stay and hope we have the pleasure of welcoming you back soon.

10/10 Excellent

Cheryl

Business traveler
The room was nice and specious. However the ice machine in the passage kept me awake
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 15, 2023
Thank you for the feedback and the great score despite the ice machine noise frustration. Please feel free to contact the front desk and request a room change if at any time during your stay there is something disturbing your rest. Our goal is to provide a comfortable, good night's rest and we are saddened that we fell short in your case. We do hope we have the pleasure of welcoming you back.

10/10 Excellent

Zeryle

Traveled with partner
Excellent service and very clean room
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 13, 2023
Thank you for the great score and kind words, the team strives for excellence and it gives us all a huge boost when a guest lets us know we achieved it! We would love the privilege of welcoming you back.

10/10 Excellent

Barbara, MISSISSAUGA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a king suite. It was lovely, large, well kept. It was equipped with kitchenette, living room, office desk, jacuzzi. A home away from home!
Stayed 3 nights in Nov 2023
Response from Guest Services on Nov 13, 2023
Thank you for taking the time to post your great review and score, we are so happy to learn you enjoyed your stay! While we have no kitchenettes, we believe you meant the wet bar area that has a fridge, coffee maker, microwave and sink that are in all our jacuzzi suites. We love that it felt like a home away from home and hope we will have the pleasure of welcoming you back soon.

10/10 Excellent

Harvinder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff excellent facility great breakfast!
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 8, 2023
Excellent review! Thank you so much for your great feedback and perfect score, we are so happy you enjoyed your stay with us. We hope we are able to welcome you back the next time you need a room in our area!

10/10 Excellent

Vicky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff Vivek was very accommodating and friendly.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 8, 2023
Thank you for sharing your positive feedback and your shout out to Vivek, and we agree, he is truly an asset to the team. We would love to welcome you back the next time you are in our area.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 8, 2023
Thank you for sharing your feedback. We love seeing the word "value" because, with the way everything is going up in price these days, it feels like we are receiving less and less for our dollar. We're thrilled you found your stay's cost to meet the service and accommodation received. We hope we have the pleasure of welcoming you back!