Ratings based on 552 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

very comfortable and enjoyable stay

Posted Feb 21, 2017
Pros: cleanliness, beds very comfortable, free parking, wifi, and breakfast
Conveniently located, well maintained, and clean hotel. Had a very enjoyable stay. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great value

Posted Feb 15, 2017
Spacious room variety in daily breakfast menu friendly staff Close to Metrotown, Crystal Mall and Station Square malls
Comment from Hotel Management
Feb 19, 2017 by scott, Hotel Management
Hello Maria, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Sincerely, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Room and Breakfast

Posted Feb 9, 2017
Pros: Breakfast had variety every morning
Location: Loved the fact that it was so central to travel
The room was neat and clean and the bathroom was good with ample towels and i enjoyed the breakfast selection, it was overall a good hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location. Close to shopping and transit.

Posted Jan 30, 2017
Pros: Comfortable beds and clean rooms.
Cons: Cannot think of anything.
Location: The location is good and there is shopping mall within walking distance.
We were very impressed by service provided by the staff at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet, clean, convenient location

Posted Jan 30, 2017
Most comfortable beds ON THE PLANET! Helpful friendly staff. Don't be distracted by the pancake machine -- it IS fun, but the pancakes are gross. The rest of the breakfast is very good though.
1 out of 5
by A verified traveler

Posted Jan 19, 2017
Over charged for no reason noisy got moved 3 times heat didn't work hair in bathtub cleaning staff very rude food was not good at all bed was saggy.
5 out of 5
Recommended
for Everyone
by A verified traveler from BC

One of the best

Posted Jan 1, 2017
Good location, easy to park the car, convenient to find a place to eat---Next to a restaurant that is even open on holidays. the mall next to the hotel has everything anyone needs. Staff were very accommodating. Had a good time during Christmas holiday.
Comment from Hotel Management
Jan 3, 2017 by scott, Hotel Management
Hello x, I am pleased to hear you had a good time with during the holidays. We hope you can back another time to enjoy the attractions that were closed during your stay. Thank you for your feedback. Sincerely, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
Very good staff, and housekeeping. Convenient location becsuse of Metrotown
Comment from Hotel Management
Dec 31, 2016 by scott, Hotel Management
Dear Guest, Thank you for your review. We are happy to hear you could experience our excellent customer service. Hope to see you again. Sincerely, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Very nice , clean and quite hotel in city center

Posted Dec 26, 2016
Pros: Cleanliness, quietness, comfortable, nice view. Nice breakfast.
Location: The hotel is actually located inside the huge mall, its connected directly to the mall, was very convenient for shopping , walking or just strolling
The beds were very clean and comfortable, the staff extremely helpful and made sure to help you an any way the could proptly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Burnaby

Near restaurants, transportations, Starbucks!

Posted Dec 18, 2016
Everything was perfect. The staff was super friendly and the breakfast was simple but yet delicious
Comment from Hotel Management
Dec 26, 2016 by scott, Hotel Management
Hello Lianne, Thank you for thanking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. Regards, Scott J General Manager