Ratings based on 381 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Renovation

Posted Aug 24, 2015
Pros: Location
Cons: None
Location: Shopping mall was right next to the hotel and the train station was just across the hotel. Great way to move in city.
Renovation was going on and construction sound was little loud. Otherwise, everything was good. Like their complimentary breakfast.
Comment from EPC
Aug 26, 2015 by Michelle, EPC
Thank you for your recent stay with us and for your positive comments, we really appreciate it. We hope you visit us again on your next trip to Burnaby/Vancouver. Michelle J Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2015
Cons: More chairs and tables in breakfast seating areas.
Very clean and comfortable place to relax in. Metro Train right across the street. Very large mall next door. Immediate taxi service. Very friendly and helpful workers.
Comment from EPC
Aug 21, 2015 by Michelle, EPC
Thank you so much for your recent stay with us and for your positive review. We are pleased you enjoyed your stay and really appreciate the feedback. We hope you visit us again. Best regards Michelle J Director of Sales.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to shopping malls

Posted Aug 17, 2015
Nice hotel close to Metro town shopping center and crystal mall. The sky train station is just cross the road and convenient to go to Vancouver downtown or Richmond town center. The room is clean and comfortable with breakfast provided. During my stay, the hotel shopping mall and parking lot are in remodeling, little noisy in the morning. Overall, it is a nice hotel for family vacation especially in expensive Vancouver or Burnaby downtown.
Comment from EPC
Aug 21, 2015 by Michelle, EPC
Thank you for your recent stay with us and for your positive review of our property. We are really happy you chose to stay with us and that you had a pleasant stay. We do hope you stay with us again on your next trip to Burnaby. Thank you Michelle J Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops BC

Refurbished

Posted Aug 17, 2015
Pros: It is attached to Metro Town and the Sky Train is easily accessible
Cons: Not at this time
Location: Look above
The hotel has been refurbished since our last visit. Very clean and the new design of the room made the stay very comfortable
Comment from Hotel Management
Aug 22, 2015 by Michelle, Hotel Management
Thank you for your recent stay with us and for your positive review. Yes, we have just finished a total renovation of our property, all guest rooms, meeting spaces and public spaces including our lobby have been done. We are very pleased with our 'new' property. Station Square mall beside us is very nearly done as well and we are eagerly waiting to welcome all the new retailers and restaurants moving in this fall. It is very exciting. Thank you, we hope to see you again soon. Michelle J Director of Sales
Comment from Hotel Management
Aug 22, 2015 by Michelle, Hotel Management
Thank you for your recent stay with us and for your positive review. Yes, we have just finished a total renovation of our property, all guest rooms, meeting spaces and public spaces including our lobby have been done. We are very pleased with our 'new' property. Station Square mall beside us is very nearly done as well and we are eagerly waiting to welcome all the new retailers and restaurants moving in this fall. It is very exciting. Thank you, we hope to see you again soon. Michelle J Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Whitecaps weekend.

Posted Aug 16, 2015
Pros: The location. Near a major shopping center and the Skytrain.
Cons: More larger room for breakfast and extend the weekend hours from 7:00am to 6 or 6:30 am for people with ealier flights.
Location: Major shopping center. Skytrain that is only 20-30 minutes away from downtown Vancouver.
Every time I stay in Vancouver I always choose this hotel. I know that there is a lot of construction with the hotel and the surrounding area. But the staff is very friendly and helpful. The hotel is near the Skytrain and a major shopping mall and the rates I find are a lot lower than staying at a hotel in downtown Vancouver. Every time I stay here the rooms are always clean.
Comment from Hotel Management
Aug 22, 2015 by Michelle, Hotel Management
Thank you so much for your recent stay with us and for your positive review of our hotel and our staff. Our staff all do their best to make every guest feel welcome and comfortable so we are pleased when their efforts get noticed. Thank you. We hope to see you again soon. Michelle J Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to mall.

Posted Aug 15, 2015
We loved that the mall was next door and only a 2 min walk. Also nice room, free underground parking and nice staff. Breakfast was good but very crowded every morning. Would stay again because of location .
Comment from Hotel Management
Aug 22, 2015 by Michelle, Hotel Management
Thank you so much for your recent stay with us and for your positive review of our property. We are glad you enjoyed your stay and hope to see you here again soon. Michelle J Director of Sales
2 out of 5
by A verified traveler from USA

Under remodeling with excess construction noise.

Posted Aug 13, 2015
Pros: Rooms were nice, complimentary breakfast.
Cons: More space in the breakfast dining area as most tables were occupied. Noise reduction at night so the guests can sleep.
Location: Large mall next door, SkyTrain link across the street, Central Park within walking distance.
Room was nice, location nice, breakfast adequate. We stayed for a vacation and hoped for restful sleep, but remodeling noises between 1-4:30 am including electric saws and jack-hammers did not allow for a good environment to sleep in. I would avoid until remodeling is completed!
3 out of 5
by A verified traveler from Marseille

Trop près du métro aerien

Posted Aug 11, 2015
L hôtel était en rénovation, les chambres et la salle de bains étaient magnifiques, la manager Michelle très agréable mais j avais demandé une chambre au calme et elle donnait sur le sky train qui est très bruyant.peu de tables pour le petit déjeuner, dommage.
Comment from Hotel Management
Aug 13, 2015 by Michelle, Hotel Management
Thank you so much for your recent stay with us and your comments. Next time you are staying with us, please make sure to reach out to me and I will ensure you are placed in a room away from the Sky Train. Thank you, Best regards, Michelle J Sales Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from France

Posted Aug 7, 2015
Une catastrophe en ce qui concerne le bruit avec la proximité du métro aérien pour ceux qui ont un sommeil leger et le pompom le marteau à 7h15 car l'hôtel est en travaux. Pour le reste belle chambre confortable et propre avec une petite piscine extérieure très agréable le soir.
Comment from Hotel Management
Aug 11, 2015 by Michelle, Hotel Management
Thank you for your recent stay with us and for your feedback. I am glad you found the room and the pool comfortable and clean. We feel our housekeeping department does an excellent job and I thank you for noticing. The renovations to Station Square Mall are due to be complete very soon and the retailers are due to move in this Fall. I apologize for any inconvenience you may have experienced. Our lobby renovations are finishing this week. We just have a few more finishing touches. I really hope you stay with us again to see the changes and so we can have the opportunity to make it up to you on your next visit to Burnaby. Thank you Michelle J
2 out of 5
by A verified traveler from Edmonton, Alberta

Could have been better....

Posted Aug 6, 2015
Pros: Location
Cons: Staff, Systems, Quality Assurance of rooms, Attentiveness to complaints, notification of construction on expedia
Location: Big mall nearby....
It would have been nice to know of extensive ongoing reservations before I booked with them. While the noise of the renovations was not excessive the effects were still felt when I noticed the bathroom floor and counter was all sticky from some strange golden brown residue that was leaking though the bathroom ceiling. Maintenance eventually made it to my room to inspect after 3 calls to the front desk at which point they tried to tell me it was "condensation". I told him to touch it and his latex glove stuck to the ceiling and he then has an disgusted look on his face. They moved me to a new room, no upgrade and after all of this I realized they had not recognized by Expedia status and offered no benefits beyond those extended to a regular guest.