Ratings based on 565 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location for Metrotown mall

Posted Mar 25, 2017
Nice room. Very friendly staff. Great location for shopping!! The bedding could be improved though- blankets too thin. Outdoor pool too cold for spring time swim... enjoyed the fitness room though.
Comment from Hotel Management
Mar 27, 2017 by scott, Hotel Management
Hello ddms, Thank you for your feedback. We will be looking into your comments and addressing it properly. We hope you can stay with us again. Sincerely, Scott J General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia

Great Hotel!

Posted Mar 21, 2017
Hotel stay was great!! Our room faced the sky train - and I was concerned it would be loud - but it was not loud at all. Super comfortable beds!!!! Fabulous location for shopping at Metropolis, and right across the street from the sky train. The complimentary breakfast was delicious and the staff in the breakfast area were wonderful. I would definitley stay here again!
Comment from Hotel Management
Mar 28, 2017 by scott, Hotel Management
Dear Raylenest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Regards, Scott J General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good seivice

Posted Mar 17, 2017
very good service. The reception is very nice. but the bed is too soft and not so comfortable.
Comment from Hotel Management
Mar 19, 2017 by Scott, Hotel Management
Hi traveler, Thank you for your review. I am very happy that the staff was welcoming and accommodating. However, I am sorry to hear that you were not satisfied with the bed. We hope we can see you again. Sincerely, Scott J General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from saskatchewan

Nice hotel.

Posted Mar 7, 2017
Almost direct access to LRT and buss service, close to large mall. Staff was friendly and accommodating. Very busy area.
Comment from Hotel Management
Mar 9, 2017 by scott, Hotel Management
Hello guy, We are happy to hear you enjoyed the hotel and its surroundings. Could you explore the attractions? We are looking forward to having you with us again. Regards, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
Very convenient location with a Tim Hortons, Starbucks, Subway and Boston Pizza right outside. Love that is is free parking and has keirig machines, mini fridge and microwave in room!
Comment from Hotel Management
Mar 9, 2017 by scott, Hotel Management
Hi traveler, Thank you for your feedback. We are glad you could enjoy your stay. Next time you visit us ask our desk staff about some more attractions in the area. Regards, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cranbrook BC

nice hotel connected to mall and sky train

Posted Feb 24, 2017
Pros: location
Cons: carpets, and figuring out how to stop draft blowing in through windows and air conditioner units.
Location: We shopped, had great food at lots of near by options. Caught sky train downtown to do some sight seeing.
Hats off to Angelica and Siggy, the breakfast workers! They were so attentive and efficient and kind!!! We switched rooms after 1st night due to noise and construction. Even though lots of people had checked out the morning we switched, for some reason it was hard for them to relocate us. They put us in a smaller bedroom, with a strong smell of febreeze to cover up something, and the toilet in that room was having troubles. Carpet was run down, but otherwise beds and everything were very comfortable. The cold air blowing through the windows and air conditioner unit in both rooms made it so cold. but turning on the heat, even at lowest setting made it too hot. Loved the location of this hotel. Right in the hub of everything. Staff were all friendly.
Comment from Hotel Management
Feb 26, 2017 by scott, Hotel Management
Hello toetoe, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. I am sorry you did not enjoy the room you were moved to. I will personally take a look in that room. Hoping to see you again soon. Sincerely, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Central to everything we needed!

Posted Feb 23, 2017
Pros: Close to the mall, breakfast is certainly a bonus with several choices available. A good start to the day!
This is the second time we have stayed here in the last year. We were met with friendly and knowledgeable staff. Check in and out times were quick and hassle free. On our arrival, early morning, our room was ready for us. Front desk called and inquired about our stay to see if they could do anything else for us...that's a first! We will most definitely book again!
Comment from Hotel Management
Feb 26, 2017 by scott, Hotel Management
Dear Guest, Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. Sincerely, Scott J General manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Prince George bc

Great stay

Posted Feb 23, 2017
Was worried about the noise if Metrotown, but bed was comfy and slept the night away
Comment from Hotel Management
Feb 28, 2017 by scott, Hotel Management
Hello Travis, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Regards, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

very comfortable and enjoyable stay

Posted Feb 21, 2017
Pros: cleanliness, beds very comfortable, free parking, wifi, and breakfast
Conveniently located, well maintained, and clean hotel. Had a very enjoyable stay. Thank you.
Comment from Hotel Management
Feb 26, 2017 by scott, Hotel Management
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Scott J, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great value

Posted Feb 15, 2017
Spacious room variety in daily breakfast menu friendly staff Close to Metrotown, Crystal Mall and Station Square malls
Comment from Hotel Management
Feb 19, 2017 by scott, Hotel Management
Hello Maria, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Sincerely, Scott J General Manager