Ratings based on 595 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from from Georgia, USA

Ideal for families with little one.

Posted Jun 23, 2017
The place is perfect since the mall is located next to it. Whenever we need a quick meal for kids, we just go to the mall food court and there's a lot of choices. It's also few steps to the train and bus station so it's very ideal.
Comment from Hotel Management
Jun 23, 2017 by scott, Hotel Management
Hi Hainee, Thank you for thanking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. It is definitely one of the things we are very proud of about our hotel. We hope we ca see you again. Regards, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Parksville

football night

Posted Jun 22, 2017
Pros: No charge for parking but need to know our license plate number!
Hotel was clean and breakfast was nice. Would stay there again.
Comment from Hotel Management
Jun 22, 2017 by scott, Hotel Management
Hi Deb, Thank you for the review. Being the only hotel in the area that does not charge for parking is indeed much appreciated by our guests. We hope we can see you again. Regards, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Helpful staff

Posted May 27, 2017
Very helpful staff and great location to downtown in 10-15 mins.
4 out of 5
Recommended
for Everyone
by A verified traveler from Spokane, WA

Clean comfy room

Posted May 23, 2017
Comfy and clean room. Nice size fridge for a hockey tourney weekend. Cleaning staff super friendly. Front desk staff were ok. Breakfast was awful. Other Holiday Inns have had great breakfasts but this one not so much.
Comment from Hotel Management
May 26, 2017 by scott, Hotel Management
Hello hockey mom, Thank you for your comments. I am glad to hear you had a good experience with us. I am sorry our breakfast disappointed you. I hope you can stay with us again. Sincerely, Scott J General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

A little regret there is no game room

Posted May 16, 2017
It will be better if there is a game room, we were looking for a game room to play game at night time, there was no table in the room that fits.
3 out of 5
Recommended
for Everyone
by A verified traveler from Interior B.C.

Minor issues, but expensive per time of year

Posted May 7, 2017
Pros: See above.
Cons: Replace stained carpets, better prices. Glad we didn't stay on a lower floor. Floor #2 was vibrating from the stereo or whatever at Boston Pizza.
Location: See above.
Here are our few complaints: carpet in room was dirty (most likely stains that won't vacuum out), noisy guests in pool later in evening, expensive for what you get, fire alarm went off per complex (some issue not their fault), key cards were hard to get to work most of the time, phoned desk and asked for a wake up call per important meeting next day---no wake up call.. Positives: Staff very pleasant, breakfast very tasty, good location for catching Skytrain downtown, and for shopping at Metropolis at Metrotown, good pizza, etc., nearby, pretty good parking----always nice if spots were wider to avoid door dings. The location and room served well the access to Skytrain and so on needed.
4 out of 5
by A verified traveler

close to bus terminal and skytrain station

Posted May 5, 2017
Pros: convenient location
Cons: the breakfast buffet. Only fresh fruit was oranges and bananas that were so beyond it they were inedible. Also, eggs other than scrambled would help
felt it was quite expensive, especially given the quality of the breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, Canada

Good Location in Burnaby

Posted May 4, 2017
Pros: The hotel was quiet. I could hear little of the outdoor construction. I never heard any of my neighbours.
Location: Perfect location if one is looking for shopping. Metrotown is a massive shopping complex.
This hotel is situated right beside a massive shopping centre called Metro town. Its also right across the street from a Sky Train station, so access to downtown is pretty easy. There is a bit of construction going on currently in the area, but the rooms were blessedly quiet. Breakfast is self serve, and fine. Overall, a positive experience, and I would stay here again if I returned to Burnaby (or Vancouver).
Comment from Hotel Management
May 10, 2017 by Scott, Hotel Management
Hello Rooney, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Regards, Scott J General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

The location is very convenient.

Posted Apr 26, 2017
Parking lot of the hotel is so good and it's convenient to walk around in the shopping mall.
Comment from Hotel Management
Apr 27, 2017 by scott, Hotel Management
Dear Guest, Thank you for your comments. Your feedback is important so we can improve our service. We hope we can see you again. Regards, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Quiet, clean, friendly staff

Posted Apr 26, 2017
Only good things to say about this hotel. Great location, staff, rooms. There's even a nice little pool and fitness room, and the continental breakfast was pretty good!
Comment from Hotel Management
Apr 27, 2017 by scott, Hotel Management
Hi Lor, Thank you for your feedback. I am glad you were satisfied with our service and look forward to seeing you again. Regards, Scott J General manager