Ratings based on 671 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, UT

Nice hotel close to Capilano Bridge

Posted Jul 18, 2017
Our rooms were clean, the staff was friendly, and the kids enjoyed the pool. The surrounding area is quiet and beautiful! We would definitely stay here again.
Comment from Hotel Management
Jul 20, 2017 by gm, Hotel Management
The staff and management appreciate your time to share your review about our Hotel. The North Shore offers a variety of lodging choices and we thank you for choosing to stay with us. Our team is proud to deliver a positive and enjoyable guest experience and we hope to do the same on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Overall experience was good. I was a little disappointed that they didn't have the standard free breakfast that I am use too.
Comment from Hotel Management
Jul 20, 2017 by guest Services, Hotel Management
The staff and management thank you for staying with us and appreciate your time to share your review. The North Shore offers a variety of lodging choices and we are pleased it was a positive experience and we are sorry about the breakfast. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna and Saskatoon

Nice hotel

Posted Jul 16, 2017
Would like easier access going up stairs to rooms . No problem coming down. Liked gym and pool .
Comment from Hotel Management
Jul 20, 2017 by guest Services, Hotel Management
The staff and management appreciate your time to share your review about our Hotel. The North Shore offers a variety of lodging choices and we thank you for choosing to stay with us. Our team is proud to deliver a positive and enjoyable guest experience and we hope to do the same on your next visit.
3 out of 5
by A verified traveler

Not worth the price

Posted Jul 11, 2017
The staff was okay. The bed was very uncomfortable. The restaurant inside was expensive and the food was terrible. The pub next door was good but bad service.
Comment from Hotel Management
Jul 20, 2017 by gm, Hotel Management
Thank you for choosing to stay with us, on behalf of the entire team please accept my sincere apologies for the uncomfortable bed and disappointing food & beverage experience. I am sorry we did not deliver on our promise for a enjoyable stay and we will use your feedback to make improvements. We hope you will reconsider your decision to come back. Sincerely, C.Alam
3 out of 5
by A verified traveler from Washington

Not impressive...

Posted Jul 10, 2017
#1.The room phone is not connected. We could not reach the front desk when we have something to ask. #2.I was asked if want to join in their membership, my answer is NO. However, I was notified I am holiday inn member. I am not happy this experience.
Comment from Hotel Management
Jul 20, 2017 by gm, Hotel Management
Thank you for choosing and for taking the time to provide feedback about your experience at our Hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, C.Alam
5 out of 5
Recommended
for Everyone
by A verified traveler from Grande Prairie

Nice Hotel, quiet, frienly staff

Posted Jul 10, 2017
Friendly staff, rooms are pretty clean, hotel looks in good conditions. Good food at the restaurant we had breakfast and brunch very good experience. Hotel is pretty quiet and is close to few attractions.
Comment from Hotel Management
Jul 11, 2017 by gm, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn NORTH VANCOUVER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites North Vancouver. Sincerely, C.Alam General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Iowa

No views, but a much better choice for driving

Posted Jul 9, 2017
Pros: Location, free parking, pool/hot tub, grounds
Cons: Mattress protectors were noisy, cheaper/free breakfast onsite
Location: Superstore across the intersection; 15 min: Deep Cove, night markets, lots of food, some shopping; 30 min: downtown, museums, attractions
I was choosing between three hotels for our 6 day stay (M-Sa) with 2 adults, 2 kids (7 and 5): the Coast Plaza downtown, the Pinnacle at the pier, and this Holiday Inn in North Vancouver, and I'm SO glad I chose the HI. We were here midweek and downtown was horrendous--crazy non-stop traffic, pay for parking everywhere (if you can find it), and a warren of one-way streets. Without sat nav, we wouldn't have gotten anywhere. If you're planning to stay downtown or get bussed around by tours, I imagine downtown would be fine if you enjoy a Chicago or NYC busy vibe. We also tried to go to the pier for a Friday night market, so we drove past the Pinnacle. The views probably would have been nice, but it was also a much busier stretch of town. All that said, we found the location of the Holiday Inn pretty optimal--easy access to TC-1, about 30 min to downtown, 15 min to the Horseshoe Bay ferries, 1 1/2 hour trip up the sea-to-sky highway to Squamish and Whistler, 15 min to Deep Cove, etc. The grounds themselves were lovely, the staff were very nice, and our kids loved the pool and hot tub. We were too cheap to eat the onsite $$ breakfast, but you can find many restaurants in a 10 min radius with the magic of iPhone search/navigation. Rooms were comfortable, too.
Comment from Hotel Management
Jul 11, 2017 by gm, Hotel Management
Thank you for choosing to stay with us and for taking the time to tell us about your positive experience at Holiday Inn NORTH VANCOUVER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites North Vancouver. Sincerely, C.Alam General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vallejo, CA

Very nice hotel, staff is friendly and courteous

Posted Jul 8, 2017
Pros: Hotel is very close to the freeway, has access to all locations, parking is not a problem either. Even close to a store which we visited quite often.
Cons: None that I could think of...
My family and I enjoyed our stay in this hotel, I will surely recommend it to whomever would ask. Staff at the front desk is friendly, pleasant, knowledgeable and always willing to help, we did not encounter any problem whatsoever.
Comment from Hotel Management
Jul 11, 2017 by gm, Hotel Management
On behalf of the team thank you for taking the time to tell us about your experience at Holiday Inn NORTH VANCOUVER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites North Vancouver. Sincerely, C.Alam General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Convenient location, quiet, close to highway

Posted Jul 7, 2017
Pros: Nice experience
Cons: Noting noted
Location: Close to many attractions
We stayed in this hotel couple times before. Very nice experience, Pantry is lovely place for the meal any time of the day.
Comment from Hotel Management
Jul 11, 2017 by gm, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn NORTH VANCOUVER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites North Vancouver. Sincerely, C.Alam General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockhampton, Australia

Beautiful hotel set in a grest location

Posted Jul 6, 2017
Lovely quiet place to rest and relax or jump the bus and hesd ti where ever you want Great spa and pool
Comment from Hotel Management
Jul 11, 2017 by gm, Hotel Management
On behalf of our team thank you for staying with us and for taking the time to tell us about your experience at Holiday Inn NORTH VANCOUVER. Please know that your feedback is extremely valuable to us and we are pleased to hear you had a positive stay and we look forward to seeing you again in the future. Sincerely, C.Alam General Manager