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Reviews of Holiday Inn Hotel & Suites Surrey East Cloverdale, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Surrey East Cloverdale, an IHG Hotel
17530 64th Avenue, Surrey, BC

Reviews

8.4

Very Good

Rating 10 - Excellent. 451 out of 1001 reviews" "
Rating 8 - Good. 368 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gordon

Stayed 1 night in Mar 2024

10/10 Excellent

Hanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and clean, comfy rooms.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher, Sherwood Park

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for what we were doing. Will stay here again. Super clean. Thank you.
Stayed 3 nights in Feb 2024

10/10 Excellent

Prashil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gurmej

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
What l did not like was pool too small and no hot tub put me off
Stayed 2 nights in Jan 2024

4/10 Poor

Angela, Red Deer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Got checked in amazing but get to our room the Bathroom is gross dirty and bedding needed a dust off. We stay at all holiday Inns not this one not worth the money Your paying 200 a night at least up keeps the rooms like CLEAN IT. Smalls hairs everywhere using cardboard to shim the table's and desks
Stayed 1 night in Dec 2023

8/10 Good

David

Stayed 3 nights in Dec 2023

10/10 Excellent

dany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Reuben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience ! Chose this hotel for the 2nd time , polite staff , clean rooms , Excellent service.
Stayed 5 nights in Dec 2023

2/10 Terrible

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in Dec 2023

2/10 Terrible

Franklin

Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

rajen

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were absolutely awesome. All extremely kind and accommodating. I would stay at this Hotel again without a doubt
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great 2 night stay. The onsite restaurant is never a disappointment. Great food and amazing staff! Especially the lady during the breakfast/morning shift! My room was clean and quiet. Bed was comfortable and loved the pillows were marked as “firm” and “soft” - I’ve never seen this at another hotel. It was a great stay!
Stayed 2 nights in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Levan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vacation spot
Good stay. Clean and good location.
Stayed 1 night in Nov 2023

8/10 Good

Rollie

Traveled with partner
Liked: Staff & service, amenities
Excellent service upon checking in!
Stayed 1 night in Nov 2023

10/10 Excellent

Courtney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2023

2/10 Terrible

Dalvir

not bad
Stayed 1 night in Nov 2023

10/10 Excellent

Jen Ken

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Well kept facility. No hot tub 😥
Stayed 3 nights in Nov 2023

8/10 Good

leroy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to elevator like requested.
Stayed 1 night in Oct 2023

6/10 Okay

Shaun

Liked: Staff & service, property conditions & facilities
Convenient location and undergoing renos. Drains are slow running and bathroom could have been cleaner. Advised front desk and they agreed to have maintenance take action.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 31, 2023
Thank you for your feedback, we have raised your feedback with our team and this helps us improve our service. We look forward to hosting you again.

8/10 Good

Kyle, Vancouver

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, but maybe not excellent. The staff were nice, and the room was clean. We found the bed to be too soft for our taste, but that's obviously just a personal preference. We also found the walls to be a little thin with our neighbouring unit. They weren't being loud or rowdy or anything, but you could hear them chat while we were trying to sleep. We'd stay again though, if we were working in the same location again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tiffany

Stayed 2 nights in Oct 2023

8/10 Good

Estrellita J

Close proximity to the city
Stayed 7 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Roger

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay! Close to all the main highways yet a quiet area. Those who are my age will understand that I appreciated the toilets being high and the beds low. And the staff were so helpful!
Stayed 3 nights in Oct 2023
Response from Guest Services on Oct 15, 2023
Thank you so much for your valuable feedback! We hope to host you again soon.

8/10 Good

Britney

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was exceptional. Very welcome and accommodating!!
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 15, 2023
Thank you so much for your valuable feedback! We hope to host you again soon.

8/10 Good

Aleksander

Stayed 1 night in Oct 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Caijsa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 15, 2023
Thank you so much for your valuable feedback! We hope to host you again soon.

4/10 Poor

Sascha

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The mattress was the only positive thing. No tissue paper, limited toilet paper, no complimentary water ( $3 for a small bottle ) 1/2 restaurant under construction, cleaning supplies left in lobby, microwave on desk, outside air condition very noisy, weird smell in hallway and all that for more than $200 a night. Ridiculous
Stayed 1 night in Sep 2023

10/10 Excellent

Darnell

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Liked: Staff & service, amenities, property conditions & facilities
nice
Stayed 6 nights in Sep 2023

6/10 Okay

Jerry, Camas

Business traveler
Okay I’m just trying to be honest and this property is getting a bit long in the tooth. Not dirty mind you just dated. Looks like they have a big remodel scheduled to start Oct 1 so this will help I stay at these hotels a lot throughout western Canada.
Stayed 1 night in Sep 2023

6/10 Okay

Yore

Stayed 1 night in Sep 2023

8/10 Good

Shaunna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
outside my window (2nd floor) was a noisy air conditioner and a super bright light shining all night
Stayed 1 night in Sep 2023

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Sep 2023

8/10 Good

Melissa

Stayed 2 nights in Sep 2023

8/10 Good

YOUNG

Stayed 1 night in Sep 2023

2/10 Terrible

Damiyan

Disliked: Cleanliness
Stayed 1 night in Sep 2023

6/10 Okay

Vahid, Sherwood

Liked: Staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Geoffrey

Traveled with family
Liked: Staff & service, room comfort
Good stay but pricey for what it was.
Hotel was fine. Service was good but the place felt like it was in need of an update especially for how much it cost per night.
Stayed 1 night in Sep 2023

8/10 Good

Jo-Anne

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good place to stay
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable rooms. The staff were wonderful.
Stayed 1 night in Sep 2023

8/10 Good

Ramakrishnan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, nice pool
Stayed 1 night in Aug 2023