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Reviews of Holiday Inn Vancouver Centre, an IHG Hotel

3 out of 5
Holiday Inn Vancouver Centre, an IHG Hotel
711 Broadway W, Vancouver, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1001 reviews" "
Rating 8 - Good. 362 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Vicki

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just hate the city but needs must
Stayed 1 night in Apr 2024

4/10 Poor

Katrina

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The property itself was decent. The fact that nobody cared there was 15 or so early 20 year olds playing really ruff games in the pool for over three hours so much so our kids didn't feel safe in the pool with them. Was really disappinting. When we complained the organizes just shrugged us off.
Stayed 1 night in Apr 2024
Response from Brian on Apr 12, 2024
Dear Katrina,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. Unfortunately, when our Manager on Duty went over, they didn't find anyone acting suspiciously near the pool area. However, Thank you for notifying us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

M Redwan Zinan, Oakville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: Location, transport connections, walkable neighborhood, friendly staff, luggage room, extra water for rooms, food delivered in the room, late check out allowed Dislike: Nothing specific, overall it was good value for money
Stayed 2 nights in Apr 2024
Response from Brian on Apr 12, 2024
Dear M Redwan ZinanGreetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Nicolaas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool & view
Stayed 1 night in Apr 2024
Response from Brian on Apr 12, 2024
Dear Nicolaas, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

6/10 Okay

Bonnie

Disliked: Staff & service
Extra fees on bill, poorly explained by staff. Generally the staff were blase.
Stayed 2 nights in Apr 2024
Response from Brian on Apr 10, 2024
Dear Bonnie,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We are sorry to hear that you have questions about your bill. unfortunately, we do not see any extra fees, please note, that the Final billing you got was the accommodation plus taxes and you also added parking. Please do not hesitate to let us know if there is anything else we can assist you with in the future. Best regards,Brian Guest Services Manager

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The buildings in the area are dated.
Stayed 2 nights in Apr 2024
Response from Brian on Apr 10, 2024
Dear Richard, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for going downtown, to Granville. Staff was very pleasant. Neighborhood can be gritty.
Stayed 2 nights in Mar 2024
Response from Brian on Apr 5, 2024
Dear Kevin,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
It is a convenient location because we have family within walking distance of the hotel and there are several good eating places in the area.
Stayed 2 nights in Mar 2024
Response from Brian on Apr 5, 2024
Dear Calvin,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brian on Apr 4, 2024
Dear Elieen, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness
Pleasant staff clean facility delicious restaurant😃
Stayed 1 night in Mar 2024
Response from Brian on Apr 2, 2024
Dear Valued Guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

8/10 Good

Debbie

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Brian on Apr 2, 2024
Dear Valued Guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

2/10 Terrible

Charlotte

Stayed 1 night in Mar 2024
Response from Brian on Apr 2, 2024
Dear Valued Guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. Please do not hesitate to share tour feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian on Apr 2, 2024
Dear Valued Guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Colin

Stayed 2 nights in Mar 2024
Response from Brian on Apr 15, 2024
Dear Colin, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Erica

Business traveler, Traveled with family
Large clean room. Everything went smoothly and effortlessly. Would stay again
Stayed 1 night in Mar 2024
Response from Brian on Mar 21, 2024
Dear Erica, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to what we needed to see.
Stayed 3 nights in Mar 2024
Response from Brian on Mar 21, 2024
Dear Tara,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Georgie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. My only criticism could be the fact that as a transsexual and I was mis gendered. By the cleaning staff, not a big deal, but something that's some other people might have a real big problem with.
Stayed 1 night in Mar 2024
Response from Brian on Mar 13, 2024
Dear Georgie,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

qingmiao

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in Feb 2024
Response from Brian on Mar 11, 2024
Dear Valued Guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a perfect location to access most of not all of Vancouver and the airport. Also a nice clean hotel with very good staff support at check in, any issues and day to day service.
Stayed 7 nights in Feb 2024
Response from Brian on Mar 11, 2024
Dear Valued Guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian on Mar 11, 2024
Dear Valued Guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very good and friendly. I would always go back again.
Stayed 1 night in Mar 2024
Response from Danny on Mar 7, 2024
Dear Henry,Greetings from the Holiday Inn Vancouver-Centre.Thank you for taking your time providing us with positive feedback. It was our pleasure having you here. We look forward to seeing you again.Best regards,Danny HuangDirector of Operations

8/10 Good

Irene

Stayed 3 nights in Feb 2024
Response from Brian on Apr 2, 2024
Dear Valued Guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Marnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was within walking distance to Vancouver General Hospital which is what we needed.
Stayed 1 night in Feb 2024
Response from Brian on Feb 26, 2024
Dear Marine,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

8/10 Good

russel

Business traveler, Traveled with family
Liked: Property conditions & facilities
Clean, close to hospital and lots of restaurants in area
Stayed 1 night in Feb 2024
Response from Brian on Feb 26, 2024
Dear Russel,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brian on Feb 26, 2024
Dear KelseyGreetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff.
Stayed 3 nights in Feb 2024
Response from Brian on Feb 12, 2024
Dear Wayne,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out. Great location and friendly staff.
Stayed 2 nights in Feb 2024
Response from Brian on Feb 12, 2024
Dear Kathleen,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Pamela

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant and helped make our stay very comfortable. Thank you.
Stayed 4 nights in Jan 2024
Response from Brian on Feb 7, 2024
Dear Pamela,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

TANYA, NANAIMO

Stayed 1 night in Feb 2024
Response from Brian on Mar 21, 2024
Dear Tanya, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Jane

Liked: Amenities
Great location!
Stayed 2 nights in Feb 2024
Response from Brian on Feb 5, 2024
Dear Jane,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

6/10 Okay

Sheryll

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
i was standing infront of the receptionist waiting to check in ,3 of them available to assist but nobody even ask me how they can help, no greetings, like i didnt exist so i need to step in. They are not friendly.
Stayed 1 night in Jan 2024
Response from Brian on Jan 30, 2024
Dear Sheryll, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay. your feedback is important to us. we are sorry for the confusion, we reviewed the check-in process. front desk agent assisted you immediately with no waiting time. should you have any concerns, please do to hesitate to speak to our Manager on duty during your stay. We look forward to seeing you again. Best regards,Brian Guest Services Manager

8/10 Good

Renea

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Brian on Jan 30, 2024
Dear Renea, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay. We look forward to seeing you again. Best regards,Brian Guest Services Manager

6/10 Okay

Lou

Liked: Staff & service
Close to VGH
Stayed 3 nights in Jan 2024
Response from Brian on Jan 26, 2024
Dear Lou,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have a quiet place to sleep. Breakfast for early risers.
Stayed 2 nights in Jan 2024
Response from Brian on Jan 22, 2024
Dear Jenny, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

6/10 Okay

Darren

Traveled with family
Stayed 2 nights in Jan 2024
Response from Brian on Jan 22, 2024
Dear Darren,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brian on Jan 26, 2024
Dear RachelGreetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

8/10 Good

Bobbi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Brian on Jan 22, 2024
Dear Bobbi,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing this place needs is a hot tub
Stayed 1 night in Jan 2024
Response from Brian on Jan 22, 2024
Dear Jennifer,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brian on Jan 15, 2024
Dear Amy, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

6/10 Okay

Russell

Business traveler
Liked: Cleanliness, staff & service
It was definitely decent on staffing and cleaning
Stayed 2 nights in Jan 2024
Response from Brian on Jan 15, 2024
Dear Russell, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

4/10 Poor

Jacqueline

Stayed 1 night in Jan 2024
Response from Brian on Jan 15, 2024
Dear Jacqueline,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Hope

Business traveler
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Brian on Jan 12, 2024
Dear Hope,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, very convenient to walk to the hospital, lots of services within walking distance
Stayed 5 nights in Dec 2023
Response from Brian on Jan 12, 2024
Dear Jodi, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your positive feedback. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brian on Jan 12, 2024
Dear Maggie,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

MacDonald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice rooms
Stayed 1 night in Oct 2023
Response from Brian on Jan 8, 2024
Dear MacDonald, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Kenneth

Stayed 3 nights in Jan 2024
Response from Brian on Jan 26, 2024
Dear Kenneth,Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Jacqueline

Stayed 1 night in Jan 2024
Response from Brian on Jan 8, 2024
Dear Jacqueline, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

8/10 Good

Lawrence

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Brian on Jan 2, 2024
Dear Lawrence, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Brian on Jan 2, 2024
Dear Ana, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager

10/10 Excellent

Jamie Elaine

Stayed 3 nights in Dec 2023
Response from Brian on Jan 2, 2024
Dear Jamie, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We look forward to seeing you again. Best regards,Brian Guest Services Manager