Ratings based on 644 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good, but pricey.

Posted Nov 13, 2017
Pros: Quality and clean
Cons: Don't charge guests for parking. That is ridiculous.
Location: Right in the heart of Vancouver. Plenty to do.
Overall, good experience. Only complaint is that parking cost 22$... hotels shouldn't be charging for parking.
Comment from Hotel Management
Nov 15, 2017 by Danny, Hotel Management
Dear guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. We are sorry to hear you were not happy with the parking charge. Our parking rate offered to guests are competitive among other hotels in Vancouver. Regular pay parking would be $37 per day. Best regards, Danny Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown.

Posted Nov 11, 2017
Stayed one night while it for Halloween. Decent room, clean and good location.
Comment from Hotel Management
Nov 11, 2017 by Danny, Hotel Management
Dear valued guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and we look forward to seeing you again. Best regards, Danny Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, close to Sky Train & VGH

Posted Nov 1, 2017
Great location, close to Sky Train, took us less than 20 minutes from airport. Vancouver General is about a 5 to 10 minute walk.
Comment from Hotel Management
Nov 2, 2017 by Danny, Hotel Management
Dear guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your comment on our good location. We look forward to seeing you again. Best regards, Danny Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Good hotel. Clean and comfortable. Would stay there again ....don't know what else to write about. Thought it was good enough to rate now I have to blab on and on.
Comment from Hotel Management
Oct 16, 2017 by Danny, Hotel Management
Dear guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and we look forward to seeing you again. Best regards, Danny Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Great Hotel, close to skytrain

Posted Oct 14, 2017
I had to make a last-minute booking and selected the holiday inn based on reviews and closeness to downtown. Staff was friendly and efficient and gave me a free upgrade to a king-sized bed with balcony. Skytrain was a 5 minute walk away and got me downtown very fast. Overall it was a great experience.
Comment from Hotel Management
Oct 15, 2017 by Danny, Hotel Management
Dear Vicky, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your comments on our friendly staff and convenient location. We look forward to seeing you again. Best regards, Danny Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Well-situated Hotel

Posted Oct 9, 2017
I have stayed at this H I since the late '70s when it first opened. It is close to the Canada Line which goes into the heart of downtown and to the airport. Good but not great local amenities.
Comment from Hotel Management
Oct 10, 2017 by Danny, Hotel Management
Dear Hugo, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us again and thank you for your comments on on our good location. We look forward to seeing you again. Best regards, Danny Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2017
Great Hotel. Very friendly and responsive hotel staff. Very comfortable beds.
Comment from Hotel Management
Oct 8, 2017 by Danny, Hotel Management
Dear guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your comments on our friendly staff. We look forward to seeing you again. Best regards, Danny Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
We really enjoyed our short stay in Vancouver. The hotel was in a perfect location, walked to restaurants, shops and easy to get around using the public transportation.
Comment from Hotel Management
Sep 16, 2017 by Danny, Hotel Management
Dear guest, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your comment on our convenient location. We look forward to seeing you again. Best regards, Danny Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna BC

Posted Sep 11, 2017
Pros: Cleanliness. Upkeep. Super comfy pillows and beds!
Location: In the heart of the city. Surrounded by everything you could want.
A very nice clean hotel. Very comfortable bed and pillows. Staff was friendly. The restaurant was nice and food pretty good, we had the brunch. On the downside..There was a miscommunication in the booking and we ended up paying extra for a cot in one of the rooms we booked that was to be a room with 2 beds but it only had a king bed. We had ordered and prepaid for a cot for our second room on booking and did not need it because the extra guest cancelled last minute. But instead of just putting that cot in the king bed room we had to pay for the extra cot and would receive no credit for the unused one, in the next room! No refunds was their reasoning. Probably should not have mentioned it and just moved the cot ourselves! So cost us $60 plus tip to the delivery person for the cots. Not good customer service or fair business practice.
Comment from Hotel Management
Sep 13, 2017 by Danny, Hotel Management
Dear Joanne, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us and thank you for your comment on our convenient location. We are sorry for the confusion on the roll away bed charge. Expedia site is not able to prepay roll away bed charge, the addition that you paid was for the extra person charge. We are sorry for the confusion. Best regards, Danny Guest Services Manager
4 out of 5
by A verified traveler from Portland, OR

Fine for the price in the middle of summer

Posted Aug 27, 2017
Pros: Easy location, not crowded with tourists.
Cons: Lobby was updated as was the room, I assume they will be working on the hallways next as they are very dim and stale feeling.
This hotel is in a bit of a funky area in Vancouver, Frankly, I thought I had booked a Holiday Inn in a different locaiton! However, it was very easy to walk or grab a taxi and go anywhere in the city. The room was comfortable and was a reasonable rate for August.
Comment from Hotel Management
Aug 30, 2017 by Danny, Hotel Management
Dear Tennys, Greetings from the Holiday Inn Vancouver-Centre. Thank you for choosing to stay with us. And thank you for your comment on our convenient location. If there is anything else we can assist you with in the future, please do not hesitate to let us know. Best regards, Danny Guest Services Manager