Incompetent Front Desk Staff
Posted Mar 13, 2017
I recently stayed at this hotel and had a terrible experience. We were attending a sporting event in Vancouver and on our drive my girlfriend called the hotel to inquire about parking. She was told that there was no parking available. I had a difficult time believing this so I called back and was told the same thing. As a result we paid for parking near the sporting event which was a 20 minute walk from the hotel. During the event my girlfriend was feeling tired so I called the hotel and asked if she could check-in before me. The front desk took her name and said that it would be no problem as the room was pre-paid. So she walked to the hotel and upon arrival was told that she could not check-in without my credit card. I called the hotel and this time I was told the same thing. So she was stuck as there were no re-entry privileges for the event. After the event I called the hotel to ask about parking again, as I had to deal with our luggage. I was told that there was no parking. I tried to get a taxi but was unsuccessful so I walked to the hotel without luggage. During check-in I was asked if I had a vehicle. I said yes but I had been told that parking was not available. The staff member told me that indeed there was parking available and gave me a parking pass. So I had to walk back to the event to retrieve my vehicle. While this was going on, my girlfriend went to the front desk and was told that she could have checked in early if she simply provided her own credit card.