One of the best hotel experiences in my life
Posted Sep 16, 2016
This hotel and the staff at this hotel were some of the best I have ever experienced. The concierge staff was amazingly helpful and accommodating. Rarely have I seen such care taken to please guests and ensure they enjoy their stay. While I was not overly enamored with Vancouver in general, the staff at the L'Hermitage did everything in their power to help me enjoy my time there and my stay. Concierge Kelly in particular was amazingly considerate and thoughtful and one of the best concierges I have met. When I asked about the hotel's breakfast, she recommended I put my name on the morning wait list for the Medina breakfast restaurant immediately next door. This turned out to be one of the best breakfasts of my life. The Medina is quite busy for a good reason, the food and service is spectacular and not over priced considering it is a gourmet experience. I can think of only one other concierge at a hotel in Japan who was as considerate and helpful, though all the staff at the L'Hermitage is stellar, professional, accommodating, and considerate. They even upgraded my room to a unit with more amenities than any in which I have ever stayed. Stay here if you have the option to do so.