Ratings based on 834 Verified Reviews

4.4 out of 5
90% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2017
Walking distance to theaters restaurants churches tourist sites. Nice to have kitchen in unit for times you want to fix a light meal.
5 out of 5
Recommended
for Everyone
by A verified traveler from N. C.

Beautiful

Posted Jun 24, 2017
We were in the "residence " (post cruise 2 nights) and the 1 bedroom apartment was beautiful. We were told it was just renovated and were working from Level 1 up. We were on Level 1. Fully stocked kitchen, luxurious towels, bedding, extremely clean. Convenient walking distance from shopping, restaurants and the hop on hop off Trolly across the street.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to all major attractions

Posted Jun 23, 2017
Stayed in the grand residence for 3 nights. Suite was lovely, very clean, modern and spacious. Staff were all excellent. Bar is great and the food was fabulous. Would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great Hotel, Great Services and Wonderful People!!

Posted Jun 22, 2017
Pros: The Room was Excellent, we had the Suite(L1S), The Cleaning Staff Lady-Wonderful, The Concierge-Geoff, last minute got us a car from Access Rent a Car
Cons: Put some more Lighting in the Kitchen area.
Location: Free shuttle at the Hyatt Hotel(5min) to the Sea to Sky Gondola(Dave-Driver!! ),Canada Place-10 minutes. Free shuttle to Grouse Mountain-All Must SEE!
The Room was Excellent, we had the Suite(L1S), The Cleaning Staff Lady-Wonderful, The Concierge-Geoff, last minute got us a car from Access Rent a Car(Good), they brought it to the hotel-Excellent. The Doormen-Front Desk staff All were Friendly,Professional, Courteous-The Best!!!!. EXCELLENT!!!!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from London

A very nice Hotel

Posted Jun 14, 2017
Pros: Large and spacious.
Cons: Update the bathing area. Handles on the bath wall, separate shower room, or at least a shower attachment.
Location: Location is excellent, in the shopping area and Pacific Mall. Grocery store next door, lot's of eateries and restaurants.
A very nice, traditional hotel, located in the best area. Clean and spacious suite, plenty of wardrobe space, well decorated, very adequate kitchen. The balcony is very useful and a added bonus, the rooms are well appointed. Excellent service, professional concierge staff. Great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2017
Very good hotel with excellent facilities - attentive and helpful personnel - central location - suite had full kitchen - loving room - bedroom - the addition of several disabled accommodations would be helpful - or even grab bars in tubs
4 out of 5
Recommended
for Everyone
by A verified traveler

Vancouver

Posted Jun 5, 2017
Good hotel. Elegant and comfortable but quite expensive
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant stay!

Posted Jun 5, 2017
Among the top 1% of hotels we have experienced. Superb facility.
3 out of 5
Recommended
for Families
by A verified traveler from NJ

Poor concierge service

Posted Jun 4, 2017
Pros: Nice room, nice location
Cons: Train your concierge. Provide clean coffer maker.
Location: Shopping
The concierge on the morning of May 31 around 8 AM provided us with wrong information on train from Vancouver to US. He doesn't have the information but pretending to know. Wish he had just told us he doesn't know. This ruined my experience at this hotel.
3 out of 5
Recommended
for Families
by A verified traveler

Nice hotel, downtown very convenient for families

Posted Jun 3, 2017
Pros: Very convenient and accommodating
Location: Close to restaurants, waterfront, shopping.
Prompt service from staff. Very accommodating front desk, especially assistant manager Camilla, courteous, friendly and very helpful. Same for the concierge. Restaurant very limited on selections. Animal friendly, if allergic to fur etc. check your room before tacking possession of it.