Exterior

Reviews of La Grande Residence Vancouver at The Sutton Place Hotel

4.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 1009 reviews" "
Rating 8 - Good. 307 out of 1009 reviews" "
Rating 6 - Okay. 91 out of 1009 reviews" "
Rating 4 - Poor. 40 out of 1009 reviews" "
Rating 2 - Terrible. 23 out of 1009 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from TO on Mar 26, 2024
Thank you for your feedback! We're glad to hear that you had a positive experience with us. We look forward to welcoming you back again soon!

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite place to stay, when we are in town. This last trip, we weren’t informed that the restaurant and bar are closed for renovations. As I totally get that renos are necessary, we would’ve booked for when it was open. It’s one of our favorite things about the hotel. We will of course be back and will double check that all is open.
Stayed 2 nights in Mar 2024
Response from EA on Mar 25, 2024
Thank you for taking the time to share this review of our hotel - we are pleased to see we are your first choice when visiting Vancouver. We are sorry that you were not able to enjoy our dining during this stay but Boulevard Kitchen and Oyster Bar will be open again in early April. We look forward to seeing you then.

8/10 Good

Nick, Calgary

Liked: Cleanliness, staff & service
Great value. Property pool could be updated.
Stayed 3 nights in Mar 2024
Response from EA on Mar 24, 2024
Thank you for taking the time to share this review of our hotel. We are pleased to see you appreciate the value we offer to our guests. We hope to see you again in the future.

10/10 Excellent

Sherman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Response from EA on Mar 22, 2024
Thank you for taking the time to leave this perfect review of our hotel. We look forward to seeing you again.

10/10 Excellent

Jody, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from EA on Mar 22, 2024
Thank you for taking the time to leave this perfect review of our hotel. We look forward to seeing you again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Feb 2024
Response from RL on Mar 20, 2024
Thank you for your review! We look forward to seeing you again soon!

10/10 Excellent

Tania

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale, clean and elegant. I would not hesitate to stay here again.
Stayed 1 night in Mar 2024
Response from TO on Mar 12, 2024
Thank you for your feedback! We're delighted to hear that you found our hotel upscale, clean, and elegant. We're thrilled that you enjoyed your stay with us and that you would choose to stay here again without hesitation. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Meeta

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to check in early. The rooms are spacious and well appointed. The location is fantastic. The attached restaurant is great.
Stayed 3 nights in Mar 2024
Response from RL on Mar 10, 2024
Thank you for your review, we sincerely appreciate your comments and feedback. We appreciate that you chose The Sutton Place Hotel Vancouver for your recent visit, and we look forward to seeing you again in the future.

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to supermarket and restaurants within walking distance. Kids loved the pool.
Stayed 5 nights in Jan 2024
Response from RL on Feb 29, 2024
Thank you for your review, we sincerely appreciate your comments and feedback. We appreciate that you chose The Sutton Place Hotel Vancouver for your recent visit, and we look forward to seeing you again in the future.

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Grande Residence Vancouver at The Sutton Place Hotel is an amazing hotel for families and visitors of Vancouver. It is located in a terrific area with many designer shops, stores and attractions nearby. The staff were helpful and professional. We will definitely stay at the Sutton Place when we visit Vancouver.
Stayed 4 nights in Feb 2024
Response from EA on Feb 27, 2024
Thank you for taking the time to share this amazing review of our hotel. We are so pleased to see you enjoyed our service, accommodations, and location. We look forward to seeing you again.

10/10 Excellent

colleen

Stayed 2 nights in Feb 2024
Response from RL on Mar 21, 2024
Thank you for your review! We look forward to seeing you again soon

8/10 Good

WAN WAI

Traveled with group
Good views
Stayed 1 night in Feb 2024
Response from AG on Feb 6, 2024
Dear Valued Guest, Thank you very much for taking the time to complete a guest review. We look forward to seeing you again soon!

10/10 Excellent

Tyler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn't like is that parking at the hotel was not complimentary. While we were checking in we heard the clerk next to us tell the guest his parking was complimentary....why wasn't ours? We spent a lot of money on a 2 bedroom suite for the night, you would think parking would be thrown in.
Stayed 1 night in Feb 2024
Response from EA on Feb 5, 2024
Thank you for taking the time to leave this positive review of our hotel; we are pleased to see you enjoyed your stay. Due to our central downtown location, a charge is necessary to offer parking on-site. To serve our guests, we offer competitive rates lower than other nearby hotels. Certain rate packages do include complimentary parking and it would be our pleasure to explore the options for your next visit. We hope to see you again in the future.

8/10 Good

Ronald

Stayed 1 night in Jan 2024
Response from RL on Mar 21, 2024
Thank you for your review! We look forward to seeing you again soon

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal hotel. Staff, amenities & rooms are superior.
Stayed 3 nights in Jan 2024
Response from TO on Jan 31, 2024
Thank you for your perfect rating! We appreciate your choice to stay with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to hosting you again for another wonderful stay.

10/10 Excellent

Timofey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from TO on Jan 31, 2024
Thank you for your perfect rating! We appreciate your choice to stay with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to hosting you again for another wonderful stay.

8/10 Good

Carly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Our room could have used a few upgrades - you could see some wear/tear. But it was clean, and comfy.
Stayed 1 night in Jan 2024
Response from TO on Jan 21, 2024
Thank you for taking the time to share your feedback. We appreciate your positive comments about the cleanliness and comfort of your room. We'll certainly look into the areas that need upgrades to enhance the overall experience. Your insights are valuable, and we hope to have the pleasure of hosting you again soon.

8/10 Good

SYLVIE

Stayed 3 nights in Jan 2024
Response from EA on Feb 4, 2024
Thank you for taking the time to share this review of our hotel. We hope to see you again in the future.

8/10 Good

Errol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Guest Service on Jan 10, 2024
Thank you for your review! We look forward to seeing you again soon!

10/10 Excellent

Leigh

Stayed 1 night in Jan 2024
Response from AG on Jan 9, 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

8/10 Good

Tami

Stayed 5 nights in Dec 2023
Response from EA on Jan 27, 2024
Thank you for taking the time to share this positive review of our hotel. We are pleased to see you enjoyed your stay and look forward to seeing you again.

6/10 Okay

Heungsoon

Response from Guest Service on Jan 10, 2024
Thank you for your review! We look forward to seeing you again soon!

2/10 Terrible

Bun An

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from RL on Jan 4, 2024
Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities
Close to Downtown if that is what you are after. Lobby looks to have been refurbished but not the rooms. All master rooms in the 2 bedroom suites back on to the lifts and so can hear the old lifts banging up and down all night. Asked to be moved to a different room but told they all do this. Furniture very old and outdated. House keeping came at 8:30pm and seemed disgruntled that we didn’t want to leave the room at night for it to be cleaned. 2 of the rooms had holes in the walls. Large and conveniently located but that is about all. Not up to the standard of basic accomodation in 2024 and desperately in a need of a refurbish.
Response from AG on Jan 6, 2024
Dear Valued Guest, thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

10/10 Excellent

Daichi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 7 nights in Dec 2023
Response from EA on Jan 4, 2024
Thank you for leaving this perfect review of out hotel. We hope to see you again.

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from RL on Jan 4, 2024
Thank you for your review! We look forward to seeing you again soon!

10/10 Excellent

Mala, Williams Lake

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 4, 2024
Thank you for leaving this perfect review of out hotel. We hope to see you again.

10/10 Excellent

Young Jin

Stayed 3 nights in Dec 2023
Response from EA on Jan 4, 2024
Thank you for leaving this perfect review of out hotel. We hope to see you again.

4/10 Poor

Jocelyn

Traveled with group, Traveled with pets
Disliked: Property conditions & facilities
Was incredibly disappointed in our room at The Sutton. Since the hotel is undergoing renovations, they're advertising their new updated rooms on Expedia (which is what I thought I had booked), but the room we were given was old and worn and looked completely different. Additionally, check-in took over 40 minutes with a line around the lobby.
Stayed 1 night in Dec 2023
Response from RL on Jan 4, 2024
Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

8/10 Good

Alain

TV operation was terrible. Minimal channels. Couldn’t chrome cast. For $400 a night you’d expect a proper smart rv. Everybody has one at home. Disappointing. And cleanliness wasn’t that great. Every time we walked down the hallway we walked around bags of garbage and dirty laundry. Not acceptable
Stayed 1 night in Dec 2023
Response from AG on Dec 11, 2023
Dear Valued Guest, thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars!
Stayed 1 night in Dec 2023
Response from TO on Dec 5, 2023
Thank you for the fantastic 5-star rating! We're thrilled to hear you had an excellent stay. Your positive feedback is truly appreciated. We can't wait to have you back for another wonderful experience.

8/10 Good

Anne

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Annual stay with a glitch
Book annually for friends and family gathering. First time in La Grande Residence. Nice, simple, clean suite. First night heating didn't work (Dec in Vancouver!). Various staff came, said that since it's an old building they have issues and can bring us a small space heater ?!? It was freezing. Had to make it work.....
Stayed 2 nights in Dec 2023
Response from TO on Dec 5, 2023
Thank you for choosing us for your annual gathering. We apologize for the inconvenience you experienced with the heating on your first night. We appreciate your understanding and will address the issue promptly. Your feedback is valuable, and we look forward to ensuring a more comfortable stay during your next visit.

10/10 Excellent

ERIC

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from TO on Dec 5, 2023
Thank you for the fantastic 10-star rating! We're thrilled to hear you had an excellent stay. Your positive feedback is truly appreciated. We can't wait to have you back for another wonderful experience.

10/10 Excellent

Joseph

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying here. Had a 2 bedroom suite which was perfect for our family. Only stayed 1 night this time. Had an issue last time we were here but everything went great this time. Staff is always great. Can feel its an older facility vs some of the hotels in the area but still a great place to stay especially if you want larger rooms.
Stayed 1 night in Nov 2023
Response from RL on Nov 28, 2023
Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We appreciate your business and look forward to seeing you again in the future!

2/10 Terrible

Jodie

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a terrible experience. The pool was so dirty. Our room wasn’t ready. We never got kids robes even tho asked twice. Room service was 30 mins late and cold and undercooked. The room heat would not turn off and even with windows open it was too hot for anyone to have covers. Noisy street with people yelling at each other and sirens. Pool was freezing the kids couldn’t swim in it. Hot tub was yellow. They gave us a free movie for inconveniences but then the tv remote wouldn’t work. It was so disappointing.
Stayed 1 night in Nov 2023
Response from RL on Nov 28, 2023
Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

8/10 Good

Kinsen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from RL on Nov 28, 2023
Thank you for your review! We look forward to seeing you again soon!

2/10 Terrible

Hang

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The two bedroom suite is very old and filthy. We paid for the space because we couldn’t find any other property that could fit our family of five. Two many turns inside the suite and the carpet is black wit the very low lighting so it is hard to tell if the carpet is properly cleaned. It smells very bad that I h
Response from RL on Nov 28, 2023
Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

10/10 Excellent

ERIC

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sutton place aaa+
Great friendly staff
Stayed 1 night in Nov 2023
Response from Guest Service on Nov 22, 2023
Thank you for your review! We look forward to seeing you again soon!

8/10 Good

Jackson

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Guest Service on Nov 22, 2023
Thank you for your review! We look forward to seeing you again soon!

6/10 Okay

Shelley

The suite bathrooms were not very clean.
Stayed 1 night in Nov 2023
Response from EA on Nov 21, 2023
Thank you for taking the time to share your feedback with us. We strive for the highest standards of service and accommodations, and we apologize for any oversights in regards to housekeeping. We hope that you will provide us with another opportunity to wow you in the future, and we hope to see you again.

10/10 Excellent

thoretta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
The suite was roomy and laid out thoughtfully for either a short or long stays. Comfortable beds, fully stocked kitchen.
Stayed 2 nights in Nov 2023
Response from EA on Nov 20, 2023
Thank you for taking the time to share this wonderful review of our hotel. We look forward to seeing you again.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from EA on Nov 21, 2023
Thank you so much for taking the time to leave this perfect review of our hotel. We are so pleased to see you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Alma

Stayed 1 night in Nov 2023
Response from EA on Nov 20, 2023
Thank you for this perfect review of our hotel. We hope to see you again.

8/10 Good

Joseph

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Checked into a 2 bedroom unit and a mouse was found running around the kitchen area. The staff was tremendous in quickly addressing the issue by moving us to another room, which we actually enjoyed more. Did not have a kitchen unit but worked well as we weren't planning on cooking. The mouse left a really bad feeling about the stay and would not want to stay on that floor or area of the building ever again, but if that incident had not happened, from how the staff was to overall how the remodeled side of the hotel was, it would be a place I would stay again...minus the rodent.
Stayed 2 nights in Nov 2023
Response from Guest Service on Nov 18, 2023
Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

2/10 Terrible

Mee-Jeong

Stayed 1 night in Nov 2023
Response from Guest Service on Nov 16, 2023
Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

6/10 Okay

Keely

Traveled with family
Liked: Cleanliness, property conditions & facilities
We weren't able to get into our room until an hour and a half after check in time, as our room hadnt been finished being clean. We almost missed our plans because of this. Despite being told when we checked in that our room was almost done and would be ready in 15 minutes, it took almost an hour after that point before we were able to go to our room. There was no bedding for the sofa bed anywhere in the room. We got back from an event at 11:30pm and only realized this then. We phoned the front desk several times and no one picked up. A member of our party ended up having to go downstairs in their pyjamas and inquire about bedding in person. Even then it took almost half an hour for bedding to be brought up. Other than those large issues, the room was clean and the property was nice.
Stayed 1 night in Nov 2023
Response from EA on Nov 13, 2023
Thank you for taking the time to share these comments with us. We strive for the highest standards in service and accommodation, and we apologize for the inconvenience you experienced during your stay. We will be sharing your comments with our leadership team in order to improve our guest experience. We hope that you will provide us with another opportunity to wow you in the future, and we hope to see you again.

6/10 Okay

karolina, langley

Stayed 1 night in Nov 2023
Response from TO on Dec 5, 2023
Thank you for sharing your feedback. We appreciate your input and would love to learn more about your experience to better serve you in the future. Feel free to share any specific details or suggestions you may have.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from EA on Nov 14, 2023
Thank you for taking the time to share your review with us. We strive for the highest standard in service and accommodations, and we apologize if you encountered any inconvenience during your stay. We hope you will provide us with another opportunity to wow you in the future.

8/10 Good

Carmen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, super helpful and friendly staff. Our rooms were a bit dated and dark, but everything else was great.
Stayed 2 nights in Nov 2023
Response from EA on Nov 12, 2023
Thank you so much for taking the time to share your experience with us. We are very pleased to see that you enjoyed our service and location, and we look forward to seeing you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2023
Response from Guest Service on Nov 11, 2023
Thank you for your review! We look forward to seeing you again soon!