Dear Ahmadreza, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

Dear Juan, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Robert, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Steve, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Susanne, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Kalev, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

Dear Heather, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations. We are glad to hear you also enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Sherri, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are delighted to hear that you have enjoyed the ocean view from your room. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floors, right at the Bay, next to the sea bus terminal. Hence we can offer many rooms with the best possible view of the waterfront. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Front Office Manager

Dear Blake, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are delighted to hear that you have enjoyed the ocean view from your room. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floors, right at the Bay, next to the sea bus terminal. Hence we can offer many rooms with the best possible view of the waterfront. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Tracy, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are delighted to hear that you have enjoyed the ocean view from your room. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floors, right at the Bay, next to the sea bus terminal. Hence we can offer many rooms with the best possible view of the waterfront and the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Erin, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Ethel, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Regarding the ice machine, we do have one at the third floor close to the reception. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Randall, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear David, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Jen, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

Dear Donald, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Brian, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Margaret, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Erin, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We had a look at yours's and your family's reservation, and the reason why the rooms differed is because they were booked under different categories. We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests.Please accept our sincere apologies for the shortcomings faced with your stay, specifically regarding the disappointment with the parking facility. This parking facility is owned and controlled by the Lonsdale Quay market. Regarding the overnight parking charges, we have successfully convinced the market to offer the lowest parking charges compared to the nearby hotels.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

Dear Jacob, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. Please accept our sincere apologies regarding your disappointment with the vies from your room. We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests.We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Marianne, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Glendon, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Arta, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Cory, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Craig, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Mark, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Regarding the stairs at the end of the hall, those are fire exit doors. We do have stair access at the beginning of the hallway, right next to the entrance.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Giovanna, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Amy, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Kim, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad that our front desk team was able to contact you and explain the confusion between the upgrade fee and the parking charges.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Akshit, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Ramjit, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations and for the issue with your deposit. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

Dear Jeffrey, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We apologize that our service did not satisfy your expectations regarding the upgrade, since you are a VIP member you have the benefit of an upgrade depending on our availability and unfortunately on that day we did not have the availability necessary in order to upgrade your room. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Darren, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Paris, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Maria, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Alan, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Cheryl, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. Please accept our sincere apologies for the shortcomings faced with your stay, specifically regarding the disappointment with the parking facility. This parking facility is owned and controlled by the Lonsdale Quay market. Regarding the overnight parking charges, we have successfully convinced the market to offer the lowest parking charges compared to the nearby hotels.We are delighted to hear that you have enjoyed the ocean view from your room. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floors, right at the Bay, next to the sea bus terminal. Hence we can offer many rooms with the best possible view of the waterfront. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Laurie, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

Dear Theingry, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Barbara, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Leo, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Amanda, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Larry, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear David, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Rachael, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Athena, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

Dear Deborah, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are delighted to hear that you have enjoyed the ocean view from your room. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floors, right at the Bay, next to the sea bus terminal. Hence we can offer many rooms with the best possible view of the waterfront.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager