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Reviews of Lonsdale Quay Hotel

4 out of 5
Lonsdale Quay Hotel
123 Carrie Cates Crt, North Vancouver, BC

Reviews

8.2

Very Good

Rating 10 - Excellent. 607 out of 1333 reviews" "
Rating 8 - Good. 418 out of 1333 reviews" "
Rating 6 - Okay. 158 out of 1333 reviews" "
Rating 4 - Poor. 87 out of 1333 reviews" "
Rating 2 - Terrible. 63 out of 1333 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay, close to everything and staff were great
Stayed 1 night in Apr 2024

8/10 Good

Sherri, NANAIMO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very, very clean. Our view was stunning and the location was close to restaurants and beautiful oceanside walks. Maria at the front desk was very friendly and accommodating.
Stayed 1 night in Apr 2024

8/10 Good

Blake

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views were next level. Very unique property right off the water. Dining choices were excellent as well.
Stayed 13 nights in Apr 2024

10/10 Excellent

Tracy, KELOWNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, conveniently located in a very "happening" area. The room was very nice with a good view. Bed and pillows very comfortable. There were some renovations going on down in the market but we didn't notice any noise. We were lucky to hit a beautiful sunny weekend. It was a great place to stay for our weekend away. Only downside, was disappointed in the restaurant, I'd give that 3 stars, not very inviting and food was just ok. Very happy with our room, although you had to really hold down the toilet handle to get it to flush and and the sink plug didn't stay down, and if you wanted the tap water on low, it wouldn't stay on. Room 419. We didn't report it as it was a huge deal, but should probably be dealt with. Other than that very happy with our stay and the coupons for meals was a nice touch, just wish the food had been a bit better. Excellent food down in the market.
Stayed 2 nights in Apr 2024

8/10 Good

Erin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised, room was comfortable, quiet. Location is great, value for the room was excellent. Only criticism was the bathroom didn't have a fan, but otherwise good and would definitely stay again.
Stayed 2 nights in Apr 2024

8/10 Good

Ethel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that its not like the bigger hotels, its quiet and safe. The staff is friendly, even the manager chatted with us for a bit. There are restaurants around the area and even the food hall downstairs is amazing. The location is super close to the seabus, which made it convenient to go to downtown Vancouver. I think the only complain is that there was no ice machine, but thats a minor issue. I will for sure come back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location on the waterfront with plenty of dining and transportation options.
Stayed 1 night in Apr 2024
Response from Maria on Apr 16, 2024
Dear Randall, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maria on Apr 16, 2024
Dear David, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

Jen

Business traveler
Great location and nice, spacious and clean room. It was a bit noisy though and I could hear the neighbours at lot showering and lots of people in and out of the main doors to the elevators all might. Maybe a room farther from the elevators or quieter main doors would help? Either way I would still stay there again with my earplugs :)
Stayed 4 nights in Apr 2024
Response from Maria on Apr 13, 2024
Dear Jen, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property is older it is well maintained. As it is part of a larger commercial complex there were improvement projects taking place around the property but these did not impact our comfort.
Stayed 1 night in Apr 2024
Response from Maria on Apr 12, 2024
Dear Donald, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Maria on Apr 12, 2024
Dear Brian, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

margaret

Business traveler, Traveled with family
good
Stayed 1 night in Apr 2024
Response from Maria on Apr 12, 2024
Dear Margaret, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

6/10 Okay

Erin Joyce Elizabeth, Lacombe

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities
We stayed for two nights in April 2024. We had 6 guests in our party and chose the hotel for it's good reviews and central location. We had booked a king room for ourselves and requested a crib. The room was as expected at check in and the housekeeping team had already placed the crib in our room prior to our arrival. We had a view of the building beside the hotel from our small balcony. The other two rooms in our group were booked as a single queen. There was a noticeable difference in the room quality between these two rooms. One of our party was placed on the 3rd floor and had a view of the dry docks and bay, including a juliette balcony, while the other was placed on the 4th floor right beside the elevators. The view out of the room was the glass dome of the 2nd floor and they could hear groups getting on and off the elevator all night as well as the door to the elevator lobby banging shut. The rooms were clean, but we're small and had mixed amenities. Overall, we like the location of the hotel, but the room qualities seemed to vary. I would call in advance to ensure the room type selected matched the room to be received at booking. The hotel restaurant is another story. We were provided 2 $8 vouchers at check-in to use each day we were there. I wish this restaurant had its own listing to be rated because it would be one star at best. Parking was easy in the underground lot, but was $56 for 2 nights so pretty expensive!!
Stayed 2 nights in Apr 2024
Response from Maria on Apr 13, 2024
Dear Erin, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We had a look at yours's and your family's reservation, and the reason why the rooms differed is because they were booked under different categories. We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests.Please accept our sincere apologies for the shortcomings faced with your stay, specifically regarding the disappointment with the parking facility. This parking facility is owned and controlled by the Lonsdale Quay market. Regarding the overnight parking charges, we have successfully convinced the market to offer the lowest parking charges compared to the nearby hotels.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

8/10 Good

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is construction going on multiple sides of the property as well as in the parking garage. This wasn't made aware to us at the time of booking. Outside of not really having a 'waterside' view the hotel was good. Great location, basically on top of the seabus so it was no issue getting into downtown Vancouver for a day trip.
Stayed 2 nights in Mar 2024
Response from Maria on Apr 12, 2024
Dear Jacob, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. Please accept our sincere apologies regarding your disappointment with the vies from your room. We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests.We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Marianne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff- from the front desk to the ladies who cleaned the rooms- fantastic & friendly & super helpful. The room was large, recently renovated , super clean and very welcoming. Everything was great -
Stayed 2 nights in Apr 2024
Response from Maria on Apr 7, 2024
Dear Marianne, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Glendon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maria on Apr 7, 2024
Dear Glendon, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maria on Apr 1, 2024
Dear Craig, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
it was good visit! just dont go into the staircase it locks itself behind you
Stayed 1 night in Mar 2024
Response from Maria on Apr 1, 2024
Dear Mark, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Regarding the stairs at the end of the hall, those are fire exit doors. We do have stair access at the beginning of the hallway, right next to the entrance.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

Giovanna

Business traveler
Disliked: Property conditions & facilities
Very poor lighting and no signage to identify the building. Rooms are very dark and could use an upgrade, especially the beds. Nice to have a mini fridge and microwave in the room. Convenient location to North Shore.
Stayed 1 night in Mar 2024
Response from Maria on Apr 1, 2024
Dear Giovanna, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Amy, Sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware that standard rooms at the lobby level face a pedestrian concourse with no security at all when the window is opened. Also one will hear quite a bit of noise from rowdy people walking by. If you value privacy, don't book a standard room.
Stayed 1 night in Mar 2024
Response from Maria on Mar 24, 2024
Dear Amy, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine, side view of ocean. Parking was a hassle. Paid $25 at the stall, then the staff took $29 when I checked in. I asked to refund and she said she would talk to the “parking” guy. I inquired upon leaving and no one knew what I was talking about. Oh well.
Stayed 1 night in Mar 2024
Response from Maria on Apr 1, 2024
Dear Kim, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad that our front desk team was able to contact you and explain the confusion between the upgrade fee and the parking charges.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Akshit

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good experience
Stayed 1 night in Mar 2024
Response from Maria on Mar 24, 2024
Dear Akshit, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

Ramjit

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Me and my partner were very happy with our stay. The only thing that threw us off was how we were charged a larger deposit of 250CAD instead of 100CAD. We of course didn’t mind since we had other way of paying our expenses that night but imagine we didn’t? I felt very brushed off by the service attendant because I did ask to have it reversed and charged again. Will not stay here again.
Stayed 1 night in Mar 2024
Response from Maria on Mar 24, 2024
Dear Ramjit, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations and for the issue with your deposit. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Thought we would get an upgrade but didn’t. Lots of Reno’s. Men working right outside our window. Friendly staff.
Stayed 1 night in Mar 2024
Response from Maria on Mar 24, 2024
Dear Jeffrey, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We apologize that our service did not satisfy your expectations regarding the upgrade, since you are a VIP member you have the benefit of an upgrade depending on our availability and unfortunately on that day we did not have the availability necessary in order to upgrade your room. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant and peaceful
Stayed 1 night in Mar 2024
Response from Maria on Mar 24, 2024
Dear Darren, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Paris

Stayed 10 nights in Mar 2024
Response from Maria on Mar 24, 2024
Dear Paris, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Maria on Apr 7, 2024
Dear Maria, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the money. Great location.
Stayed 1 night in Mar 2024
Response from Maria on Mar 24, 2024
Dear Alan, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

Cheryl

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It's difficult to locate the entrances and parking was ridiculously expensive. Nice view however.
Stayed 1 night in Mar 2024
Response from Maria on Mar 24, 2024
Dear Cheryl, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. Please accept our sincere apologies for the shortcomings faced with your stay, specifically regarding the disappointment with the parking facility. This parking facility is owned and controlled by the Lonsdale Quay market. Regarding the overnight parking charges, we have successfully convinced the market to offer the lowest parking charges compared to the nearby hotels.We are delighted to hear that you have enjoyed the ocean view from your room. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floors, right at the Bay, next to the sea bus terminal. Hence we can offer many rooms with the best possible view of the waterfront. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

2/10 Terrible

Laurie

Disliked: Staff & service
It was extremely difficult to find at 2300. I called to confirm and all she said was come up the elevator off the sea bus. There should have been instructions to buzz in as no one was at the desk.
Stayed 1 night in Mar 2024
Response from Maria on Mar 16, 2024
Dear Laurie, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

10/10 Excellent

Theingry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maria on Mar 24, 2024
Dear Theingry, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE had a great stay at Lonsdale Quay. We loved the location, so convenient to shops, restaurants and local transportation. Nice and helpful staff, clean rooms. I truly recommend it.
Stayed 3 nights in Mar 2024
Response from Maria on Mar 16, 2024
Dear Barbara, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

Leo

Stayed 1 night in Mar 2024
Response from Maria on Apr 7, 2024
Dear Leo, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was ready early, gave a room with a nice view. Staff was very friendly. Beds were very comfy
Stayed 1 night in Mar 2024
Response from Maria on Mar 16, 2024
Dear Amanda, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, the staff were excellent, the only thing we didn't like was the fact that we could here the people in the next room.
Stayed 1 night in Mar 2024
Response from Maria on Mar 16, 2024
Dear Larry, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk people were very cordial and helpful
Stayed 1 night in Mar 2024
Response from Maria on Mar 16, 2024
Dear David, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maria on Mar 16, 2024
Dear Rachael, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

4/10 Poor

Athena, Duncan

Liked: Amenities
Disliked: Property conditions & facilities
I’ve stayed here a bunch and it’s usually just okay but this time was worse. My bed was so uncomfortable and the bed frame was squeaky. Then I woke up in the night freezing cold so turned the heat up slightly and woke up again later way too hot. Temperature control was brutal. Such a great location, I hope they update this hotel one day!
Stayed 1 night in Mar 2024
Response from Maria on Mar 16, 2024
Dear Athena, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet hotel with comfortable beds and a lovely view
Stayed 1 night in Mar 2024
Response from Maria on Mar 16, 2024
Dear Deborah, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are delighted to hear that you have enjoyed the ocean view from your room. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floors, right at the Bay, next to the sea bus terminal. Hence we can offer many rooms with the best possible view of the waterfront.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Amanpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Maria on Mar 16, 2024
Dear Amanpreet, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

Tannis

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Maria on Mar 16, 2024
Dear Tannis, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

Julian

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Maria on Mar 16, 2024
Dear Julian, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Stephen

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Maria on Mar 8, 2024
Dear Stephen, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service
The location cannot be beat! Walkable to so many restaurants, coffee shops, ocean views etc. The sea bus is 1 minute away, and I appreciated the $8 per day voucher to use at the connected restaurant in the Quay Shopping centre. The room itself was clean and fine, but not fancy. The rooms are a little dated but for the price and location I was satisfied. I would recommend the hotel!
Stayed 3 nights in Feb 2024
Response from Maria on Mar 8, 2024
Dear Heather, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are delighted to hear that you have enjoyed the ocean view from your room. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floors, right at the Bay, next to the sea bus terminal. Hence we can offer many rooms with the best possible view of the waterfront and the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

8/10 Good

Linda

Traveled with partner
All went well
Stayed 1 night in Feb 2024
Response from Maria on Feb 27, 2024
Dear Linda, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Almas, Kanata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the property for 3 days and it was a wonderful experience! The staff was friendly, rooms cleaned and I received great recommendations on places to see and eat in the area! The property is located in near the water so awesome views!
Stayed 3 nights in Feb 2024
Response from Maria on Mar 8, 2024
Dear Almas, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Kelly, Camas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rubin at the front desk was amazing! Helped with the parking directions and assisted with everything we needed and was very nice to interact with. The room was amazing. We will be back for sure.
Stayed 1 night in Feb 2024
Response from Maria on Feb 27, 2024
Dear Kelly, Thank you so much for your kind words! We appreciate you taking the time to share your experience with us — and we agree that Ruben truly is a gem to have on our team! I will share your comments with him. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your feedback and comments are extremely valuable and important to us. We have made a personal note of your specific points of feedback and would like to assure you that the same will be informed to the concerned management team.We hope you had a great time staying with us and we are looking forward to welcoming you again on your next visit!Warm regards, Maria CosenzaAssistant Front Office Manager

10/10 Excellent

Kenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and the staff was incredible
Stayed 4 nights in Feb 2024
Response from Maria on Feb 26, 2024
Dear Kenia, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness
The location is great
Stayed 1 night in Feb 2024
Response from Maria on Feb 26, 2024
Dear Darren, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

10/10 Excellent

Chellsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is easily the best hotel I’ve ever stayed at, the front desk staff were efficient and the cleaning staff were amazing. We had our room tidied up for us daily which was so great. When booking I saw some complaints about noise due to the construction happening downstairs. I’d say this wasn’t a problem, if anything it was more to be heard around 8am at the earliest point. Our room was right near the entrance door, which made for a bit of a noisy atmosphere but it wasn’t over the top and if you don’t really care about that stuff like us, it was all good. The Lonsdale Quay area had lots to offer - good food, shops, and views. Everything you’d need is within walking distance, and the seabus is right there as well to access Downtown Vancouver. I’ll be coming back here in the future!
Stayed 3 nights in Feb 2024
Response from Maria on Feb 27, 2024
Dear Chellsey, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager