Ratings based on 2,062 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Central in the downtown

Posted Mar 14, 2017
Pros: Staff was very friendly and welcomed us very well.
Cons: Ice machine on the same floor would be nice.
Location: Not far from BC place or from the water front.
Enjoyed the the Vancouver rugby sevens this past weekend
5 out of 5
Recommended
for Everyone
by A verified traveler from Dublin, CA

Great Location

Posted Mar 6, 2017
Pros: Location, very convenient to downtown shopping and restaurants.
Cons: Rooms could use an update to furnishings
Location: Shopping across the street as well as two Skytrains stations within 2 blocks.
Hotel is close to great restaurants, shopping and two Skytrain stations. Although a bit dated as far as style, the rooms are spacious and the bath tubs are extremely large. There were also patio/balcony areas to enjoy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in downtown area with good access.

Posted Mar 2, 2017
Gym in hotel needs improvement. Very tight for space.
3 out of 5
by A verified traveler from Seattle

Good Location. Spacious Rooms. Dated. Construction

Posted Feb 27, 2017
Location was great. Beds were dated, unpadded and crunchy. During our stay we were charged $40 a day to park and on our second night they informed is they were doing maintenance in the garage and wouldn't be able to remove our cars if needed, still charging us. The construction in the garage would start and end in the middle of the night walking us up to drilling through metal. Another person in our party called the front desk where they did not apologize, but told us the construction is going all night long. During this same stay, there was also a scheduled power outage that we weren't informed of until the night before. Not when we checked in. The staff was friendly, but I feel like management did not handle these inconveniences well. Paying for a hotel with a reputation such as the Metro, I had higher expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2017
Nice location, but could use a facelift. Beds were comfy
3 out of 5
Recommended
for Everyone
by A verified traveler from H

Posted Feb 27, 2017
Great location. Decent price. Hotel staff is very helpful
3 out of 5
by A verified traveler

Posted Feb 26, 2017
Cons: as above
Location: right down town and across street from Cadillac Fairview mall
beautiful hotel and good service unfortunately the hot water took quite a long time to become hot.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Feb 22, 2017
We had a wonderful time in Vancouver. This hotel was located walking distance from Gastown, Yaletown and Chinatown. It is very close to shopping and some great places to eat! Staff was very good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in the middle of downtown

Posted Feb 20, 2017
Great Location. Very Quiet. Plenty of cabs available 24 hours/day
1 out of 5
by A verified traveler

Very dirty room.

Posted Feb 20, 2017
I took this hotel because it had good reviews but i was disappointed with condition of the room. Nothing like on pictures. Dirty furniture, carpets etc.