Ratings based on 200 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Great location... friendly, helpful staff. The car service wasn't always available, but was super handy when it was!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Holiday visit from Seattle

Posted Dec 23, 2016
Pros: Upon our arrival, we were greeted with a glass of prosecco! The staff were very friendly and helpful getting oriented to the neighborhood of Yaletown.
Cons: Nothing
Location: Fun neighborhood for eating, drinking and shopping
This was an overnight visit to our Vancouver friends and relatives before Christmas.
Comment from Hotel Management
Jan 5, 2017 by Benjamin Best, Operations Manager, Hotel Management
Thanks for choosing OPUS on your visit to your northern neighbour! Let's do it again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Outstanding service. Exciting location.

Posted Dec 19, 2016
Personal attention was paid at every turn. Needs identified and addressed before we have a chance to ask. Upgrades added. Private car provided when taxis were unavailable. Excellent accommodations. Five star service in a vibrant location.
Comment from Hotel Management
Dec 20, 2016 by Benjamin Best, Operations Manager, Hotel Management
Lisa, Thanks for the kind words! We are delighted you enjoyed your stay, and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Good Hotel convenient location

Posted Nov 30, 2016
Pros: Front desk staff. Rooms
Cons: Lifts. Personally do not like the glass screen between the room and the bedfoom, but venetian blinds reduced the impact.
Location: Excellent location being immediately opposite a Canada Line metro station.
Our experience was generally very good. The only downside was that both the lifts were out of action one morning and one remained out of action for a longer period. also the security card reader in the lifts hardly ever worked and on each occassion we had to enlist the help of the front desk. We were surprised that these faults could not quickly be overcome. The hotel restaurant service on the one night ( of five) that we eat in was poor. We were seated and then had to wait so long before anyone came to take our order we were on the point of walking out. We were given complimentary glasses of wine as compensation, but the experience was disappointing. the hotel front desk staff were friendly and very helpful and did much to make our stay overall a good experience.
Comment from Hotel Management
Dec 7, 2016 by Benjamin Best, Operations Manager, Hotel Management
Thanks for choosing OPUS Hotel Vancouver, Bryan! My deepest apologies for the electrical issue when you were with us. However, I am happy to hear you were able to take advantage of our location and enjoyed your stay overall. We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Penticton, BC Canada

Awesome people and great location

Posted Nov 15, 2016
Pros: The checkin is seamless and quick.
Cons: The cocktails are not consistently made in the lounge
Location: Great shopping and restaurants
We needed a get away from the Okanagan and had stayed at The Opus only once before. The Valet and front desk staff were incredible. So on point, friendly and always willing to help out without a hint of it was a burden. The Hotel Jaguar is a nice touch to be dropped off anywhere around town. Pillows are great and the rooms are alway clean and well appointed.
Comment from Hotel Management
Dec 7, 2016 by Benjamin Best, Operations Manager, Hotel Management
Thank you for choosing OPUS! I am delighted you enjoyed your stay; however, I will certainly address with the staff the fact that you felt your cocktails were inconsistent. We hope to see you again when you come to Van!
4 out of 5
Recommended
for Couples
by A verified traveler

great location!

Posted Nov 12, 2016
Pros: Facilities were nice, clean, and welcoming. Staff was great. Walking distance to great restaurants and bars!
Cons: Wireless service was horrible. Very slow. Not a lot of power options in the rooms
Location: restaurants, bars, clubs! great area for walking.
Comment from Hotel Management
Nov 19, 2016 by Benjamin Best, Operations Manager, Hotel Management
Thanks for choosing OPUS Hotel Vancouver! I am glad you enjoyed your stay. I will be looking into the cons you listed to make sure future guests are more comfortable. I appreciate your feedback. Thanks again and we hope to see you back at OPUS soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Snoqualmie, WA

Excellent from the time we set foot in the door

Posted Nov 1, 2016
Pros: Staff greeted us warmly when we stepped inside the lobby. Everyone had a smile on their face and made us excited to be at the hotel. Easy check in and we were enjoying our time in the hotel in no time! We were hungry so while we ate brunch, the staff took our luggage to our rooms and put our champagne in an ice bucket (without even asking us). Fantastic room but the people made it 100% better. At any moment we needed anything, the staff was on top of it.
Cons: Absolutely nothing. Everything in our room was perfect and the people were even better.
Location: Walking distance to excellent restaurants and entertainment. 3 blocks from the water taxi that was able to take us to anywhere we would want to go.
Comment from Hotel Management
Nov 3, 2016 by Benjamin Best, Operations Manager, Hotel Management
Rizwan, Thanks for your kind review! We love our loyal guests and can't wait to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 30, 2016
We hopped off of the underground Canadian line train and crossed the street to find this delightful hotel. Location was perfect for us. Fabulous restaurant row was also just across the street. We walked the city for 3 days and decided we had selected just the right hotel. The staff was exceptionally friendly, the bar was gracious to let us take our wine up to our room to kick off our shoes and relax. The entire bathroom runs along the length on the large picture window. Thankfully, the shades did their job of providing privacy. While it's an interesting and unique experience, I might prefer my bathroom to the back of the room.
Comment from Hotel Management
Nov 1, 2016 by Benjamin Best, Operations Manager, Hotel Management
Mary, Thanks for choosing OPUS Hotel and leaving review. I am delighted that you were able to take advantage of our location and experience the best of Vancouver. We do have different room plans, most with the washroom on the inside of the room. Please just mention the next time you book and we will see to it that you are in one of them. Thanks again!
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great service and style

Posted Sep 29, 2016
Every staff member we encountered was excellent and extremely helpful. Room was spotless with lots of nice touches. Plenty of great restaurants close by and public transportation across the street.
Comment from Hotel Management
Oct 2, 2016 by Benjamin Best, Operations Manager, Hotel Management
Thanks for your kind review, Chuck! It was a pleasure having you and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

complimentary cycle was always full.

Posted Sep 29, 2016
I couldnot use a complimentary bycle. I was disappointed.
Comment from Hotel Management
Oct 2, 2016 by Benjamin Best, Operations Manager, Hotel Management
Thank you for your feedback. My apologies that we weren't able to secure you one of the hotel's complimentary bicycles. We are going to start a reservation system to make sure future guests aren't excluded. Thanks again and we hope to see you back at OPUS.