Outdoor pool, open 8:00 AM to 9:00 PM, sun loungers

Reviews of Pan Pacific Vancouver

4.5 out of 5
Pan Pacific Vancouver
999 Canada Pl, Vancouver, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2036 out of 3124 reviews" "
Rating 8 - Good. 632 out of 3124 reviews" "
Rating 6 - Okay. 247 out of 3124 reviews" "
Rating 4 - Poor. 131 out of 3124 reviews" "
Rating 2 - Terrible. 78 out of 3124 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great
Stayed 2 nights in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on Apr 18, 2024
Dear Shawn,Thank you so much for awarding us a perfect 5 out of 5 rating! We're delighted to hear that you had such a wonderful experience during your stay.It's fantastic to know that you appreciated the efforts we put into providing a great stay for our guests. Your satisfaction is truly our greatest reward.We look forward to welcoming you back for another outstanding stay in the future!Warm regards,

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience for our one night stay. Really pleasant check in with Keanu and we so appreciated the upgrade. Our room exceeded expectations with a stunning view and the most comfortable bed. We will definitely stay again.
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 17, 2024
Dear Laurie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the pool was nice
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 16, 2024
Thank you for your feedback, Andrea! We're glad to hear that you enjoyed the view from our pool area. Your satisfaction is important to us, and we're delighted that we could contribute to your positive experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Kieran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast from the menu was terrible. Bacon dry and hard, tomatoes dried and shriveled, potatoes reheated/unsavory. Sent back.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 16, 2024
Thank you for your feedback, Kieran. We're sorry to hear that you were disappointed with the Breakfast. Your comments are valuable to us, and we will take them into consideration as we strive to improve our amenities for our guests. However, Mostly appreciate your highly rate on the other factors of the hotel. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon.Warm regards,

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great with an amazing view. There was no coffee for the coffee maker but not a deal breaker.
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 15, 2024
Thank you for your excellent rating, Allan! We're thrilled to hear that you enjoyed your room with its amazing view. Your satisfaction is our priority, and we're glad that you had a great experience overall. We apologize for the oversight with the coffee maker, and we'll make sure to address this issue to ensure it doesn't happen again. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early and easy checkin
Stayed 1 night in Apr 2024
Response from JLee on Apr 16, 2024
Thank you for your perfect rating, Gail! We're thrilled to see that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable experience. If there's anything specific that made your stay exceptional or if you have any suggestions for us to make your next visit even better, please don't hesitate to reach out. We can't wait to welcome you back for another wonderful stay in the future. Warm regards,

10/10 Excellent

Curtis Neal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome, room was clean and great amenities
Stayed 3 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 15, 2024
Thank you for your fantastic review, Curtis! We're thrilled to hear that you found our staff to be awesome and that you enjoyed a clean room with great amenities during your stay. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future.Warm regards,

8/10 Good

Victoria Vil

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 16, 2024
Thank you for your feedback, Victoria. We're glad to see that you had a positive experience during your stay with us. Your satisfaction is important to us, and we're always looking for ways to improve. If there's anything specific that we could have done to make your stay even better, please feel free to let us know. We appreciate your support and hope to welcome you back for an even better experience in the future.Warm regards,

10/10 Excellent

Daryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the harbor from our room. Housekeeping does a great job there.
Stayed 3 nights in Mar 2024
Response from Pan Pacific Vancouver Team on Apr 15, 2024
Thank you for your glowing review, Daryl! We're thrilled to hear that you enjoyed the beautiful view of the harbor from your room and that our housekeeping team met your expectations. Your satisfaction is our priority, and we're delighted to have contributed to your enjoyable stay. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future.Warm regards,

8/10 Good

Seungwon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great with a harbour view
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 14, 2024
Thank you for your feedback, Seungwon! We're delighted to hear that you enjoyed the harbor view during your stay with us. Your satisfaction is important to us, and we're glad that we could contribute to your overall experience. If there are any areas where we can improve to make your next stay even better and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon.Warm regards,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pan Pacific is a lovely hotel. The room is huge, well laid out and comfortable. The public areas are open and bright. I was exhausted from traveling so just had room service, which came quickly and tasted great (although was quite pricy). The hotel is extremely convenient for cruising (it's in the same building as the cruise terminal). They even have a service where the bellmen will take your luggage to the cruise for you on embarkation day. Honestly, I couldn't ask for more. It's worth the splurge and will definitely stay here again should I cruise out of Vancouver in the future.
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 14, 2024
Thank you for your glowing review, Laura! We're thrilled to hear that you had a wonderful experience during your stay with us. It's fantastic to know that you found our hotel lovely, with spacious and comfortable rooms, as well as open and bright public areas. We're delighted that you enjoyed the convenience of our location, especially for cruising, and that our services exceeded your expectations. Your satisfaction is our top priority, and we're honored that you would choose to stay with us again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Warm regards,

10/10 Excellent

gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What an awesome hotel, fast check in and great employees!!
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 14, 2024
Thank you for your glowing review, Gary! We're thrilled to hear that you found our hotel awesome and that you had a fast check-in experience with great employees. Your satisfaction is our priority, and we're delighted to have exceeded your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future.Warm regards,

2/10 Terrible

Marcos Aparecido Fernandez De

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools very cold and no safe
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location cannot be beat. It is quiet and beautiful but also so accessible to all areas downtown.
Stayed 1 night in Mar 2024
Response from Pan Pacific Vancouver Team on Apr 14, 2024
Thank you for your stellar rating, Jacqueline! We're thrilled to hear that you appreciated our unbeatable location. It's wonderful to know that you found it quiet, beautiful, and conveniently accessible to all downtown areas. Your feedback is invaluable to us, and we're delighted to have contributed to your enjoyable stay. We can't wait to welcome you back for another fantastic experience, and if there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Muhammad Faraz Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and friendly staff, all around the best place to visit and stay
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 14, 2024
Dear Muhammad Faraz Ali,Thank you immensely for your glowing review! Your kind words truly warm our hearts and motivate us to continue delivering exceptional experiences. We're thrilled that you found our location lovely and our staff friendly. Your satisfaction means the world to us, and we're honored to be considered the best place to visit and stay. We can't wait to welcome you back for another unforgettable experience, and please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Warmest regards

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and pool great for kid. Good location. Walkable and nice room views.
Stayed 3 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 14, 2024
Thank you for your feedback, Jennifer. We're glad to hear that you enjoyed your stay with us, particularly the nice room and pool which was great for your kid. It's also fantastic to know that you found our location convenient and enjoyed the views from your room. If there are any areas where we can improve to make your next stay even better and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon.Warm regards,

8/10 Good

Ma Juana

Traveled with family
Disliked: Amenities, property conditions & facilities
the view its great
Stayed 2 nights in Mar 2024
Response from Pan Pacific Vancouver Team on Apr 14, 2024
Thank you for your feedback, Ma Juana. We're glad to hear that you enjoyed the great view during your stay with us. If there are any areas where we can improve to make your next stay even better and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon.Warm regards,

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disappointed in the pool and tiny hot tub. Loved the view!
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 14, 2024
Thank you for your feedback, Gary. We're sorry to hear that you were disappointed with the pool and hot tub. Your comments are valuable to us, and we will take them into consideration as we strive to improve our amenities for our guests. However, we're glad to hear that you loved the view during your stay. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon.Warm regards,

10/10 Excellent

BLANK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea view is very beautiful. The only downside is that there was a used soap in the bathroom.
Stayed 2 nights in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on Apr 18, 2024
Dear BLANK,Thank you very much for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the beautiful sea view during your stay with us. Your satisfaction is our priority, and we apologize for the oversight regarding the used soap in the bathroom. We are going to share this with our housekeeping team to ensure such occurrences are minimized in the future.We appreciate your valuable feedback and hope to welcome you back for another memorable stay soon.Warm regards,

10/10 Excellent

Zarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the water
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 13, 2024
Thank you for your excellent rating, Zarah! We're thrilled to hear that you enjoyed the great view of the harbour during your stay with us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

6/10 Okay

Alyssa

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 14, 2024
Thank you for your feedback, Alyssa. We're sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we'd like to learn more about how we can improve. If there are any specific areas where we can make enhancements or if you have any concerns you'd like to address, please don't hesitate to reach out to us. We value your feedback and hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Pan Pacific Vancouver Team on Apr 14, 2024
Nicolette, thank you immensely for your perfect rating! Your feedback truly brightens our day. We're thrilled that you had a great experience during your stay with us. Your satisfaction is our ultimate goal, and we're overjoyed that we could provide you with a memorable stay. If there's anything specific that made your experience exceptional or if you have any special requests for your next visit, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay, and we'll ensure it's nothing short of perfect.Warm regards,

4/10 Poor

Sherrie

Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 13, 2024
Thank you for your feedback, Sherrie. We're sorry to hear that your experience fell short of your expectations. If there are any specific areas where we can improve, please don't hesitate to let us know. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 13, 2024
Thank you for your excellent rating, Li! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific that made your stay enjoyable or if you have any feedback to share, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

CHUNG HSIN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an old hotel but clean and nice!
Stayed 3 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 13, 2024
Thank you for your positive feedback, CHUNG HSIN! We're glad to hear that you found our hotel clean and nice. Your satisfaction is important to us, and we're committed to providing a comfortable and pleasant stay for all our guests. If there's anything specific that you particularly enjoyed or if you have any suggestions for improvement, please feel free to let us know. We appreciate your support and hope to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 13, 2024
Thank you for your feedback, Tammy! We're delighted to see that you had a wonderful experience during your stay with us. If there's anything specific that made your stay enjoyable or if you have any feedback to share, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Alberto, Bothell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoy this hotel its location. It’s wonderful and all the wonderful amenities the Pan Pacific had to offer.
Stayed 3 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 12, 2024
Thank you for your excellent rating and wonderful feedback, Alberto! We're thrilled to hear that you and your family enjoyed our hotel and its location. It's fantastic to know that you appreciated all the wonderful amenities that Pan Pacific has to offer. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable experience. We look forward to welcoming you and your family back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked its location and our room was very nice. All the staff was kind and helpfull.
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 10, 2024
Dear Sylvia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Síle

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 10, 2024
Dear Sile,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Cuong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 bouble bed and they gave my room up. Was only able to get me king and a rollup bed. How can they give a room i prepaid for away?
Stayed 3 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 10, 2024
Dear Cuong,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at Pan Pacific Vancouver in the near future.Sincerely yours,

10/10 Excellent

Candice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a cheer competition at the convention centre so it was a busy weekend but being so close was really convenient. Lots of dining options in the area as well. Access to sky train and other transit options nearby too. Our room was comfortable and the bed was comfy. Overall, pleasant stay.
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 10, 2024
Dear Candice,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Robert

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 12, 2024
Thank you for your feedback, Robert. We're sorry to hear that your experience did not meet your expectations. If there are any specific areas where we can improve to make your next stay more enjoyable, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,

10/10 Excellent

Dawn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time at the Pan Pacific. The view from our room was amazing and there was so much to do within walking distance.
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 10, 2024
Dear Dawn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to stay when attending an event at the Vancouver Convention Centre. Staff were very helpful and friendly.
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 13, 2024
Thank you for your excellent rating and positive feedback, Lindsay! We're thrilled to hear that you found our hotel to be the perfect place to stay when attending an event at the Vancouver Convention Centre. It's wonderful to know that our staff were helpful and friendly during your stay. Your satisfaction is our priority, and we're delighted that we could contribute to making your experience enjoyable. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Clifford Harold

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service got early check in and upgraded to better room
Stayed 5 nights in Mar 2024
Response from Pan Pacific Vancouver Team on Apr 10, 2024
Dear Clifford Harold,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Sergey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view!!!
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 10, 2024
Dear Sergey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Bradley

Traveled with family
Liked: Property conditions & facilities
Nice area, our room wasn’t ready , so they upgraded us because of the wait.
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 13, 2024
Thank you for sharing your feedback, Bradley. We apologize for the inconvenience of your room not being ready upon your arrival. While we're glad to hear that we were able to upgrade you to make up for the wait, we understand that this may have been a frustrating experience. Your feedback is valuable to us, and we will use it to improve our services and ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,

10/10 Excellent

Kate

Traveled with family
Great stay
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 7, 2024
Thank you for your excellent rating, Kate! We're delighted to hear that you had a great stay with us. If there's anything specific that made your stay enjoyable or if you have any feedback to share, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

8/10 Good

Katrina

We had an amazing stay!
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 12, 2024
Thank you for your feedback, Katrina! We're thrilled to hear that you had an amazing stay with us. If there are any areas where we can improve to make your next stay even better and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon.Warm regards,

6/10 Okay

Kimberly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
For what you pay and it being pan pacific I’m very disappointed in service. Fairmont service is much better and during the 6 months or more that I watched prices they were always cheaper. I went for pan pacific because I assumed the service was going to be better and for the convenience of being just above Canada place for the competition we are here for
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 7, 2024
Dear Kimberly,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, particularly in terms of service. We take your comments seriously and will review them with our team to ensure that we are providing the high level of service that our guests expect and deserve. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

10/10 Excellent

Tara

Traveled with family and small children
Liked: Amenities
Very well maintained friendly helpful staff. Elevators slow but it is very busy so that is understandable. Look forward to our next trip back.
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 7, 2024
Dear Tara,Thank you for your excellent review! We're thrilled to hear that you had a great experience during your stay with us. It's fantastic to know that you found our property well-maintained and our staff friendly and helpful. We appreciate your understanding regarding the elevator speed, and we'll certainly take your feedback into consideration as we strive to improve our services. We can't wait to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Crystal

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 10, 2024
Dear Crystal,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Carling

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 10, 2024
Dear Carling,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 7, 2024
Thank you for your feedback, Holly. We're glad to hear that you had a positive experience during your stay. If there are any areas where we can improve to make your next stay even better, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon.Warm regards,

8/10 Good

Brittney

Liked: Staff & service, amenities
My room had someone else’s black dental sticks on the floor and a bottle of lotion in the crack of the bed, and the fridge wasn’t cold or plugged in. The hot tub was not very warm, it was like cool bath water and the jets didn’t work very well.
Stayed 3 nights in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 7, 2024
Dear Brittney,Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered in your room and for the inconvenience with the fridge and hot tub. Please rest assured that we take your comments seriously, and we will address these issues immediately with our housekeeping and maintenance teams to prevent such occurrences in the future. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, classic luxury. Perfect waterfront location directly above cruise ship port, convention center and WTS. Transit station /Gastown/shopping right out the door.
Stayed 3 nights in Mar 2024
Response from Pan Pacific Vancouver Team on Apr 7, 2024
Dear Lauren,Thank you for your excellent review! We're delighted to hear that you enjoyed our beautiful rooms and classic luxury. It's wonderful to know that our waterfront location, overlooking the cruise ship port, convention center, and WTC, suited your needs perfectly. We're also pleased that our proximity to transit stations, Gastown, and shopping added convenience to your stay. We appreciate your feedback and look forward to welcoming you back for another fantastic experience in the future.Warm regards,

10/10 Excellent

Angela, Redmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good club room with beautiful view. Alcohol beverages were not included, but evening snacks and breakfast were excellent. The staff in the club room were friendly and professional.
Stayed 1 night in Mar 2024
Response from Pan Pacific Vancouver Team on Apr 4, 2024
Dear Angela,Thank you for your excellent review! We're delighted to hear that you had a very good experience in our Pacific Club Lounge and enjoyed the beautiful view. It's wonderful to know that you found the evening snacks and breakfast excellent, and that our staff were friendly and professional. We appreciate your feedback, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Pan Pacific Vancouver Team on Apr 7, 2024
Dear Jennifer,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star next time, please feel free to let us know. We appreciate your support and hope to welcome you back for an even better stay in the future.Best regards,

8/10 Good

Ed

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Pan Pacific is a fantastic hotel in a great area of Vancouver. My room had a fantastic view and was very clean.
Stayed 1 night in Mar 2024
Response from Pan Pacific Vancouver Team on Apr 4, 2024
Dear Ed,Thank you for your positive review! We're glad to hear that you had a fantastic experience during your stay at Pan Pacific Vancouver. It's wonderful to know that you enjoyed the great area and the fantastic view from your room, as well as the cleanliness. If there are any areas where we can improve to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay in the future.Best regards,

2/10 Terrible

Selena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on Apr 4, 2024
Dear Selena,We are deeply sorry to hear about your disappointing experience during your recent stay. Maintaining cleanliness is of utmost importance to us, and we regret that we fell short of meeting our standards during your visit. Please rest assured that we take your feedback seriously and will address the issue immediately with our housekeeping team to prevent such occurrences in the future. We sincerely apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.Warm regards,