Ratings based on 807 Verified Reviews

3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 17, 2017
Pros: Location
Location: Visit+at+Vancouver+General+Hospital
Arrived+to+check+in+at+12%3A30+and+dropped+luggage+off+and+waited+a+couple+of+hours+to+get+into+the+room.++The+room+was+clean+and+the+surroundings+were+quiet.
Comment from Hotel Management
Aug 17, 2017 by dtooley, Hotel Management
Dear Guest, Thank you very much for staying with us. We are happy to view that you were comfortable as this is our goal for each guest. With our regards, D. Tooley, Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Aug 16, 2017
Pros: View and convenience.
Cons: NA.
Location: Granville Market, dining, subway, and pier.
Most beautiful view of the city. The hotel staff was excellent and extremely helpful with directions and finding the best activities for the best price. It was so close to the subway and near Yolks which is a great breakfast restaurant which opens at 9. Walking distance to everything. I will definitely stay here each time I visit Vancouver.
Comment from Hotel Management
Aug 17, 2017 by dtooley, Hotel Management
Dear Traveler, Thank you for taking the time to write about your experience. We are very happy to read that you enjoyed your stay with us. We also wish to thank you for your kind words regarding our staff as your words are very rewarding to all of us. We look forward to your next stay. With our regards. D. Tooley, Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Comfy and clean; great location

Posted Aug 2, 2017
We appreciated being very close to parks and Granville Island, with lots of food options in walking distance. The room was clean and comfortable, and hotel staff were responsive and friendly.
Comment from Hotel Management
Aug 3, 2017 by dtooley, Hotel Management
Dear Kristyn, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We sincerely appreciate the business and hope to serve you again one day. With regards, D. Tooley
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean, conveniently located, GREAT views.

Posted Aug 1, 2017
Pros: Location, cleanliness
Location: Some shopping, parks, water nearby, island about 20 minute walk.
Short stay, walking distance to water, parks, island.
Comment from Hotel Management
Aug 1, 2017 by Jill, Hotel Management
Dear Guest, Thank you for your review. I'm glad you found our location convenient and the hotel clean. We'd love to welcome you back again sometime. Jill Love Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Good Hotel at a great location

Posted Jul 30, 2017
Pros: Location
Cons: Facilities a bot old and lobby too small
Location: Skytrain, restaurants, Granville island, parks, seashore
We have a good experience and the hotel personnel was very helpful.
Comment from Hotel Management
Aug 1, 2017 by Jill, Hotel Management
Dear Paco, We appreciate your feedback. The hotel is older and unfortunately we have no room to expand the lobby. I'm glad you found the staff helpful and hope you enjoyed your visit. Jill Love Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2017
Exceptionally trained staff at reception and very nice cleaning lady Jola!
Comment from Hotel Management
Jul 26, 2017 by dtooley, Hotel Management
Dear Guest, Thank you for your feedback and for taking the time to write about your experience here at our hotel. We are delighted to read that you were comfortable based on your rating and thank you for visiting Vancouver. With our regards, D. Tooley
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to surrounding

Posted Jul 24, 2017
Highly recommend ..very nice and quiet..close to train staion..10 mins from downtown
Comment from Hotel Management
Jul 24, 2017 by dtooley, Hotel Management
Dear Guest, Thank you so much for staying with us and for taking the time to provide such a positive review. We do hope that you have enjoyed your visit to Vancouver. With our regards, D. Tooley, Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly Staff

Posted Jul 22, 2017
Very helpful staff although outside traffic noise was a problem for sleeping.
Comment from Hotel Management
Jul 24, 2017 by dtooley, Hotel Management
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are pleased to view that you enjoyed your time here in Vancouver. We apologize for the noise factor however as we are located in the "midst of the city" we cannot avoid the traffic. May I suggest that next time you visit you request a guestroom facing "south" or the back of the hotel. While this viewpoint does not have the spectacular views it is our quieter side. With kind regards, D. Tooley, Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was adequate.

Posted Jul 10, 2017
Pros: Price was right.
Cons: Needs a safe in the rooms.
Hotel met our needs for the most part. There wasn't any in-room safe which I thought there should be.
Comment from Hotel Management
Jul 11, 2017 by dtooley, Hotel Management
Dear Guest, Thank you very much for staying with us. Although we do not have a in-room safes we do have safe storage available via our front desk in a secure environment. We hope to serve you again one day. With regards, D. Tooley, Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2017
Nice comfortable hotel good restaurant and helpful staff
Comment from Hotel Management
Jun 29, 2017 by dtooley, Hotel Management
Dear Guest, Thank you for your positive comments and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and were comfortable. It is very kind of you to mention our staff and we sincerely thank you for staying with us. With our regards, D. Tooley, Director of Sales