Posted Nov 21, 2016
Location was inconvenient - far enough away from downtown Vancouver to negate any cost savings from the lower nightly rate, especially given the additional charge for the (very tight) indoor parking. Decor and cleanliness were adequate.
Staff was OK, but not stellar. Check-in was quick, but not warm, welcoming or informative. We were awakened by a party next door at 3:30am, called front desk twice, who stated they'd tried to quiet our neighbors but had been unsuccessful, so we got no further sleep that night. No offer made to compensate us. Disappointing.
Comment from Hotel Management
Nov 29, 2016 by Brendan, Hotel Management
Thank you for taking time out of your day to provide us with your feedback. I am sorry that you did not enjoy our hotel, I will definitely be following up with your review as it seems as if we could have done better.
My apologies and thank you for your review,