Ratings based on 1,864 Verified Reviews

4.0 out of 5
80% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice room, staff, good locaton

Posted Feb 23, 2017
It is close to airport, easy walk to quite a few good Chinese restaurant. Front desk person was very nice.
Comment from Hotel Management
Feb 23, 2017 by Garrett, Hotel Management
Thank you for sharing your experience and 5 out of 5 review! We are delighted to read you like our location and the services from our team. Thank you for staying with us. Sincerely, Garrett Ralston Front Office Manager
3 out of 5
by A verified traveler

Close to airport and many restaurants.

Posted Feb 22, 2017
Pros: Location
Cons: Carpets, furniture and room amenities.
Location: Close to airport. Close to restaurants and shopping. Close to public transit.
Stained carpets in room. Upholstery on chair in room were stained and appeared filthy. Air quality was poor. Amenities in the room were standard, nothing special. Good for one night "in transit" stay - but for anything more it is lacking.
Comment from Hotel Management
Feb 23, 2017 by Garrett, Hotel Management
Thank you for taking the time to share your feedback. We are happy to read you like our location. We are also disappointed to read you were unhappy with the condition of the room. We hope you took the time to speak with our team during your stay so we could do our best to make it right. We are aware the hotel is looking tired. While there are a couple of pieces of furniture with stains, they are clean as the stains can not come out. We are in the process of finalizing plans for our next renovation as well as cleaning carpets on a regular basis. Thank you for staying with us and we hope to be able to welcome you back so we may have an opportunity to exceed your expectations. Sincerely, Garrett Ralston Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Overnight stay for plane transfer

Posted Feb 20, 2017
Pros: Clean, quiet & spacious room
Cons: Assistance in handling large or heavy luggages
Location: There are several shopping malls nearby mainly serving the Chinese & Korean communities. Being Chinese, I feel that's convenient to shop nearby.
typical business hotel close to airport with reasonable shuttle bus services
Comment from Hotel Management
Feb 22, 2017 by Garrett, Hotel Management
Thank you for sharing your experience and we are happy to read you enjoyed your quiet and spacious room as well as our location. I am disappointed to read you may have had some challenges with getting assistance with your luggage. We do have bell staff on duty and we are happy to assist. Thank you for staying with us and we hope to be able to welcome you back on a future visit to the area. Sincerely, Garrett Ralston Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good beds and location

Posted Feb 19, 2017
Air beds were a great surprise....such a good nites sleep all 4 nites we stayed. Very quiet even though we were rite next to sky train...mt.views so pretty with snow ...breakfast buffet good for a quick bite and run to sky train or shuttle ....lots of other places a walk away to eat or shop....
Comment from Hotel Management
Feb 20, 2017 by Garrett, Hotel Management
Thank you for taking the time to share your experience and we are thrilled to read you enjoyed your stay with us. We look forward to welcoming you back in a future visit to the area. Sincerely, Garrett Ralston Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario Canada

Superior experience

Posted Feb 16, 2017
The staff were exceptionally helpful with my sisters special needs. They upgraded us without needing a request. They provided specialised food for her upon request. Overall an exceptional experience Thank you
Comment from Hotel Management
Feb 16, 2017 by Garrett, Hotel Management
Thank you for sharing your 5 star experience! Fantastic to read you enjoyed your stay and that we were able to take care of you and your sister's needs. We look forward to welcome you back on a future visit to the area. Sincerely, Garrett Ralston Front Office Manager
2 out of 5
by A verified traveler from Winnipeg

Poorly run hotel property

Posted Feb 13, 2017
Pros: Location
Cons: better management
Location: airport adjacient
Breakfast was to be included. Instead charged approx $50. They claim only buffet included but when we ordered from menu we were advised the cost of buffet would be credited. Not the case. We would never stay there again. This should be rated as 2 star hotel at most.
Comment from Hotel Management
Feb 16, 2017 by Garrett, Hotel Management
Thank you for taking the time to share your feedback. We do apologize for the error with breakfast, and you are correct, on the Business Class reservations, our guests are more than welcome to order off of the breakfast menu. We appreciate you reaching out to so we could resolve this for you, and it is something that we should have been able to take care of for your during your stay. Thank you for choosing to stay with us and we hope to have another opportunity to welcome you so we may exceed your expectations. Sincererly, Garrett Ralston Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel, convenient location.

Posted Feb 10, 2017
Very comfortable room and friendly staff in restaurant.
Comment from Hotel Management
Feb 10, 2017 by Garrett, Hotel Management
Thank you for taking the time to share your experience. Great to read you enjoyed your stay with us. Sincerely, Garrett Ralston Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Feb 9, 2017
If you need a close hotel to lay your head down this is fine.
Comment from Hotel Management
Feb 9, 2017 by Garrett, Hotel Management
Thank you for staying with us and it is wonderful to read you had a good rest for your short visit with us. Sincerely, Garrett Ralston Front Office Manager
2 out of 5
by A verified traveler from Sequim WA

Dial mattress very lumpy

Posted Feb 3, 2017
Because of mattress I was up all night will not be staying at hotels who have dial number mattresses.
Comment from Hotel Management
Feb 6, 2017 by Garrett, Hotel Management
Thank you for providing your feedback and we are sorry to learn the Sleep Number Mattress that can be set to each individual's choice of firmness was not to your liking. We do recognize that not every guest likes these types of beds and we are in the process of changing these beds out to regular mattresses. Thank you for choosing to stay with us and we hope to be able to welcome you back. Just let us know you would prefer a normal mattress and we'll do our best to accommodate the request. Sincerely, Garrett Ralston Front Office Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel close to the airport

Posted Feb 2, 2017
Very nice hotel, close to the airport and main highways in Vancouver.
Comment from Hotel Management
Feb 2, 2017 by Garrett, Hotel Management
Thank you for taking the time to share your experience and 5 star review! Wonderful to read you enjoyed our location and your stay with us. We look forward to welcoming you back on a future visit to the area. Sincerely, Garrett Ralston Front Office Manager