Ratings based on 1,226 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Very unfriendly staff.

Posted Jun 21, 2016
When I first arrived the hotel, the lady at reception was talking on the phone over 20 mins and she chose to ignore me for exactly 20 mins.
4 out of 5
by A verified traveler

Posted Jun 19, 2016
Great location. Pleasant hotel. Great for a short stay in between flights.
4 out of 5
by A verified traveler from kelowna BC

Stopover to Cruise. In and out

Posted Jun 17, 2016
Pros: Proximity to stores and restaurants
Location: Did that already
Close to stores. Enjoyed walking ate at Boston Pizza.
3 out of 5
by A verified traveler from ontario canada

Posted Jun 12, 2016
This hotel was ideal for my needs, close to the convention I was attending.It is a three star hotel,with a five star staff.
4 out of 5
by A verified traveler

Good value hotel close to the airport

Posted Jun 8, 2016
Pros: Convenience and good access to major attractions.
Cons: It was fine for the money.
This hotel is excellent value for the money and all the facilities worked - we had air conditioning, very good shower, decent chairs, comfortable beds, a coffee making machine and a fridge. There was a very convenient free hotel shuttle bus to the airport. There was a decent pub opposite serving tasty food. It was easy to get to Canada Place as the skytrain was only a 5 minute walk away and the journey only took 25 minutes and was a cheap price. We slept very well.
Comment from Hotel Management
Jun 10, 2016 by Nick, Hotel Management
Thank you for your feedback.
4 out of 5
by A verified traveler

Close to town centre, rather convenient shopping.

Posted Jun 6, 2016
Convenient shopping location, public transportation is available as well, but the overall facilities are rather aged, need to renew, continental breakfast just pasted, scramble eggs is the only hot food choice, should have at least three more choices. Room charge seemed a bit high for such conditions.
Comment from Hotel Management
Jun 11, 2016 by Nick, Hotel Management
Thank you for letting us know. We will try to make it better
5 out of 5
by A verified traveler

Over night, balcony room overlooking the park.

Posted Jun 5, 2016
Lovely view. Good internet access. Friendly staff at the desk and at the breakfast counter.
Comment from Hotel Management
Jun 10, 2016 by Nick, Hotel Management
Thank you for your positive feedback
2 out of 5
by A verified traveler from Hamilton, Ontario, Canada

Not impressed!

Posted Jun 3, 2016
Pros: Not to much.
Cons: Breakfast area needs a good clean up.
Our room was clean. The entrance and area for breakfast was not clean food all over the floor. Servers not friendly.
Comment from Hotel Management
Jun 10, 2016 by Nick, Hotel Management
We are sorry you were not happy with breakfast area and server. Both issues will be corrected. Thanks for letting us know.
3 out of 5
by A verified traveler from Winnipeg

Nice location in Richmond. Close to Airport

Posted Jun 2, 2016
Hotel is outdated and needs to replace carpets. For me, it is a convenient location and has reasonable price compared to other hotels with the same amenities. Limited selection for breakfast and is way too crowded. Close to Richmond Center.
4 out of 5
by A verified traveler from hobart Tasmania

Everything you need

Posted May 29, 2016
Pros: Breakfast Wifi and airport transfer as we only stayed a day and overnight
Location: They had a small gym area, coffee and tea making facilities in the room. Great Irish Pub with good meals across the road
great hotel, within walking distance of large shopping mall, pubs and restaurants. We had a room with balcony overlooking lovely lake. Good breakfast, wifi and airport transfer. Staff very pleasant and helpful. Comfortable bed clean bathroom and quiet room.
Comment from Hotel Management
Jun 11, 2016 by Nick, Hotel Management
Thank you for your feedback