Ratings based on 1,371 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Calgary

Cheap, good location but has a price to pay...

Posted Aug 24, 2015
Pros: Location
Cons: Breakfast overall quality and location, update rooms (carpet, wallpapers, decoration)
Location: You have almost everything on a walk distance: restaurants, pubs, malls, drugstores, public transportation, etc, etc.
The location is fantastic, you can walk to almost everywhere in DT. Canada Place, Stanley Park, beaches, etc. and the price is ok for the room. The room is outdated and smells funny (AC maybe?), the cleaning service was good. The elevators are 30+ years old, slow as hell and the card reading system wasn't working properly on all doors and on the elevator as well. The breakfast is OK, you have toasts, fake egg stuff, yogurts, couple different types of fruits and that's it. Their breakfast is served in a very small basement with a low ceiling, which is kind of claustrophobic.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lyon

Hotel très bien situé.

Posted Aug 15, 2015
C'est la deuxième année que nous séjournons dans cet hôtel. Il est très bien situé, près du Skytrain, des commerces, des restaurants, etc. Le personnel est très à votre écoute. La chambre que nous avions été spacieuse et assez grande. Le petit déjeuner proposé était copieux. A conseiller.
3 out of 5
by A verified traveler from Florida

Fair Hotel

Posted Aug 7, 2015
Pros: Rooms were clean and staff was pleasant and helpful.
Cons: The hotel stank. Don't know if it was mustiness or what, but it needs to smell better.
Location: Very close to Gastown.
Hotel was old and smelled musty. Had to get someone up for the TV to work. Would not play low numbered stations. Was supposed to be 3 blocks from Canada Place and it was not. Had to take a taxi. Overall, I would not recommend this hotel.
Comment from Hotel Management
Aug 18, 2015 by Manager, Hotel Management
Thank you for taking the time to post a review. I am sorry you encountered the odors you mentioned. We are in the process of replacing all of the carpet in guest rooms and hallways. Our property is 6 blocks from Canada Place and many of our guests do walk there. For those of our guests who do not want to walk, a taxi costs less than $10.
1 out of 5
by A verified traveler

Posted Aug 4, 2015
Pros: The location.
Cons: Almost everything needed to be improved.
This hotel is very old & musty smelling. Our room smelled like pee. It was an extremely small room with no windows. The location of the hotel is the only thing that worked for us. It was close to downtown shopping, BC Place & Roger's arena. My family would not go for the free continental breakfast because the hotel just didn't seem clean.
Comment from Hotel Management
Aug 18, 2015 by Manager, Hotel Management
I am very sorry to hear that you feel this way. I can assure you that the hotel is very clean and in fact has obtained an A+ score when being inspected for standards and cleanliness by Wyndham Hotel Group (largest hotel group in the world). We take great pride in providing great stays for our guests and we are sorry to hear that we fell short in your opinion. We will certainly use your comments as a training tool for future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent. Good location.

Posted Aug 2, 2015
Pros: Not too expensive. Only few blocks away from Waterfront Station, Canada Place, Gastown, etc. Several inexpensive but good restaurants around. Decent rooms. Good housekeeping service. Cons: Neighborhood is bit sketchy, lot of homeless people, some probably with mental problems, but not too unsafe. The staircase and hallways stink, they should deep clean or re carpet. Front desk people are ok, they don't greet or welcome you, but if you approach them, they respond nicely enough. The lemonade cooler in the lobby had flies flying around it. Our rooms were cleaned and done nicely, kudos tohousekeeping staff. The free breakfast in the basement is very basic in rather cramped area.
Comment from EPC
Aug 18, 2015 by Manager, EPC
Thank you for your feedback regarding your stay. We will certainly share these comments with our team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Excellent location,clean, comfortable and friendly

Posted Aug 1, 2015
Pros: Location, well maintained, courteous
Location: Central - Gastown
Excellent location,clean, comfortable and friendly. Good complimentary breakfast. I will go back again.
Comment from Hotel Management
Aug 18, 2015 by Manager, Hotel Management
Thank you for the perfect score!!!! Looking forward to having you stay with us again on your next visit to Vancouver!
3 out of 5
by A verified traveler from Kitimat, BC

Very helpful staff

Posted Jul 20, 2015
Our stay was good, but found the room too small. The staff was very helpful, the location was good for us.
Comment from Hotel Management
Aug 18, 2015 by Manager, Hotel Management
Thank you for taking the time to post a review. I am sorry you found the room to be small. We are a 100 year old building and therefore our rooms are a little smaller but we feel they are laid out well, clean and comfortable.
3 out of 5
by A verified traveler from S

Posted Jul 19, 2015
It was okay.... I guess not worth the amount I paid tho and when we got in the room the bathroom had a pee smell to it like maybe floors don't get scrubbed to often and the conditioner they left me was used already
Comment from Hotel Management
Aug 18, 2015 by Manager, Hotel Management
Thank you for taking the time to share your feedback regarding your stay. We take these comments very seriously and will certainly address them right away.
2 out of 5
by A verified traveler from Zh

weird smell from carpet

Posted Jul 17, 2015
good location. but almost no facility in this hotel. the carpet is old, and it smells weird. u can smell it even u r in dream. always can see one or two flies in my room. won't go back to this hotel. I would rather spend a bit money to stay in better hotel.
Comment from Hotel Management
Jul 21, 2015 by Manager, Hotel Management
Thank you for posting a review of our property. I am very sorry to hear that you had these experiences. We have replaced the carpet in 50% of our rooms with the remaining 50% set to be done in the next couple of months.
2 out of 5
by A verified traveler

Old, smelly and dirty

Posted Jul 16, 2015
Pros: Nothing
Cons: Everything
Location: Great location downtown
The staff was very nice, but that's, unfortunately, where the good things to say end. The bathroom was moldy and smelled terribly of urine, the room was small, very old and dirty - the bed was new and ok, I have to say. The hallways smelled. The breakfast was pathetic. Terribly loud outside at night. Would never stay there again! It's a good location, though.
Comment from Hotel Management
Jul 21, 2015 by Manager, Hotel Management
I am very sorry to hear that you did not enjoy your stay with us. We are in the process of replacing all of the carpet in both the guest rooms and hallways and it is scheduled to be completed in the next couple of months. Our breakfast is generally very well received as we offer many different items each day including fresh fruit, yoghurt and 2 hot items daily.