Room, 2 Queen Beds, Non Smoking (Dog Friendly) | Premium bedding, in-room safe, desk, blackout drapes

Reviews of Ramada by Wyndham Surrey/Langley

2.5 out of 5
Ramada by Wyndham Surrey/Langley
19225 Hwy 10 (56 Ave), Surrey, BC

Reviews

7.8

Good

Rating 10 - Excellent. 368 out of 1006 reviews" "
Rating 8 - Good. 373 out of 1006 reviews" "
Rating 6 - Okay. 119 out of 1006 reviews" "
Rating 4 - Poor. 77 out of 1006 reviews" "
Rating 2 - Terrible. 69 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Receptionist was welcoming.
Stayed 1 night in Mar 2024

10/10 Excellent

Brieanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay but we were well taken care of
Stayed 2 nights in Mar 2024

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the staff are so nice, helpful and courteous. The rooms are immaculately clean. Complimentary breakfast is very good at nearby restaurant located within hotel property.
Stayed 1 night in Mar 2024

2/10 Terrible

Harneel

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rodney

Liked: Amenities
Comfortable and kind
Stayed 2 nights in Jan 2024

4/10 Poor

Kari

Disliked: Cleanliness, property conditions & facilities
The rooms are wet old, run-down, and in need of a deep clean. The sheets are “just ok” and there is a very thin, old blanket instead of a quilt… I had to bring our own blankets in to use as quilts. The floor is laminate/vinyl/lino and it was dingy and cold. The windows don’t open. The tv is on the dresser beside the bed and in line with the sofa where you can’t even watch it. In other words, when you sit on the sofa, you look at the blank wall and the tv is at your side, but almost behind you.
Stayed 3 nights in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

justin

Stayed 1 night in Feb 2024

6/10 Okay

Frank

Liked: Staff & service
Disliked: Property conditions & facilities
Renovate this property.
Stayed 1 night in Feb 2024

6/10 Okay

Diane

Traveled with family
Liked: Cleanliness, staff & service
Nothing unique about this property. Lots of kids, kind of noisy
Stayed 2 nights in Feb 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude cleaning people. No one ever in the front desk, no bell. Garbage in front, near breakfast restaurant that was never picked up in 3 days
Stayed 2 nights in Feb 2024
Response from Judi p on Feb 27, 2024
Dear Maria, Thank you for your comments. I am sorry that we were unable to exceed your expectations. Please rest assured that your concerns have been addressed with the appropriate departments to ensure they are rectified. We hope you will visit again soon to see the changes.

8/10 Good

Meagan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Decent hotel for the price, close to everything you need. Kids loved the pool. Only concern was there were some broken tiles and 2 of our kids cut themselves on them. We did notify the front desk so hopefully they fix them.
Stayed 3 nights in Feb 2024
Response from Judi P on Feb 26, 2024
Dear Meagan, Thank you for the great review. I am sorry to hear about your issue in the pool, but please rest assured our maintenance team is looking into your concern and will take appropriate measures to correct. We hope to see you again soon.

4/10 Poor

Lorne

Stayed 3 nights in Feb 2024

8/10 Good

Aibin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Judi P on Feb 21, 2024
Dear Aibin, Thank you for the great review. We hope you will visit us again soon.

4/10 Poor

Lina

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Really disappointed the hot tub jets weren’t working. I called the front desk and they didn’t do anything about it. If I knew the hot tub wasn’t functioning I never would have booked a room there!!
Stayed 1 night in Feb 2024
Response from Judi P on Feb 21, 2024
Dear Lina, Thank you for your comments regarding your recent stay. I am sorry that the hot tub jets were not functioning and that the front desk did not inform you that we were waiting for the new pump to arrive for repairs. Please know that it has been fixed and jets are currently running. We hope you will visit us again soon.

8/10 Good

Ranjeet

Stayed 1 night in Jan 2024

4/10 Poor

Matthew

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Judi P on Feb 7, 2024
Dear Matthew, Thank you for your feedback. I am sorry that we were unable to exceed your expectations during your recent trip. i hope you will allow us another opportunity to do better in the future.

10/10 Excellent

Amanda

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our first choice for a hotel when visiting Langley. The staff has always been friendly, easy checkin and checkout. They always give our dog a treat so she’s happy to stay here too! Rooms have been renovated and we like that there is no carpet. Beds are comfortable and the rooms have always been clean.
Stayed 3 nights in Dec 2023
Response from Judi P on Feb 7, 2024
Dear Amanda, Thank you for your great review. We are so happy that you enjoyed our newly renovated dog friendly rooms. We look forward to seeing you again soon!

10/10 Excellent

Alan, Victoria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thx for the extra help sorting my booking out
Stayed 1 night in Jan 2024
Response from Judi P on Feb 7, 2024
Dear Alan, Thank you for your amazing review. I am happy that we were able to assist with your booking and make your stay a memorable one. We hope you will be back to visit us again soon!

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean roon
Stayed 1 night in Nov 2023
Response from Judi P on Feb 7, 2024
Dear Mike, Thank you for the great review. I am glad that you had a great visit and we hope to see you again soon.

10/10 Excellent

Carmen

nice stay
Response from Judi P on Feb 7, 2024
Dear Carmen, Thank you for the great feedback. I am glad that you had a good stay with us. We look forward to seeing you again soon.

10/10 Excellent

Carmen

nice stay
Response from Judi P on Feb 7, 2024
Dear Carmen, Thank you for the amazing review. We are so happy that your stay was a memorable one. We look forward to seeing you again soon.

8/10 Good

Allan, Westbank

Stayed 1 night in Dec 2023
Response from Judi P on Feb 7, 2024
Dear Allan, Thank you for the great review. I am so happy to hear that we were able to make your stay memorable. We look forward to seeing you again on your next trip to the lower mainland.

2/10 Terrible

Harpreet

They canceled my booking by themselves
Stayed 1 night in Dec 2023
Response from Judi P on Feb 7, 2024
Dear Harpreet, Thank you for your comments and I am sorry you did not have the opportunity to stay with us. In looking into your canceled reservation, I can see that it was done so at the instructions given by the booking source, so would suggest reaching out to them to determine the reason why it was canceled.

8/10 Good

Stephen

Business traveler
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Judi P on Jan 16, 2024
Dear Stephen, Thank you for the great review. I am happy to hear that you enjoyed your stay with us. We look forward to seeing you again soon!

4/10 Poor

Diksha

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Judi P on Jan 16, 2024
Dear Diksha, Thank you for your comments. I am sorry that we were not able to exceed your expectations. We hope you will visit us again soon to see our improvements.

10/10 Excellent

Aditya

Stayed 1 night in Jan 2024
Response from Judi P on Feb 7, 2024
Dear Aditya,Thank you for the great review. I am glad that you had a great stay with us. We look forward to seeing you again on your next visit to the area.

6/10 Okay

Rechelle

I just want to follow up the damage deposit they credit on me , it’s worth 200cad , until now It didn’t back on my account
Stayed 1 night in Dec 2023
Response from Judi P on Jan 16, 2024
Dear Rechelle, Thank you for your review. Please be advised that your deposit was released by the hotel on the date of check out and it is now just waiting for your bank to process the release of the card. I would suggest following up with your credit card company if the funds have not returned to your available credit limit.

2/10 Terrible

Duane

Stayed 1 night in Dec 2023
Response from Judi P on Jan 16, 2024
Dear Duane, Thank you for your feedback. I am sorry to hear that we were not able to exceed your expectations and hope you will give us another opportunity to serve you better in the future.

8/10 Good

joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Judi P on Jan 16, 2024
Dear Joanna, Thank you for the great review. We are happy to hear you enjoyed your stay and hope to see you again soon!

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again. Okay and comfortable.
It has a good location on Highway 10 close to shopping and many restaurants. We had no concerns about the neighborhood. We had a kitchenette unit with a convection oven, mini fridge, sink and microwave. Everything was clean. The bed was comfortable. The shower was good. The pool and hot tub were good. And there was convenient EV charging available. Staff were quiet but friendly.
Stayed 2 nights in Dec 2023
Response from Judi P on Jan 16, 2024
Dear David, Thank you for the wonderful feedback. I am happy you were able to enjoy our facilities including our indoor pool and hot tub and our EV charging station. We look forward to seeing you again soon!

8/10 Good

Anup Kumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Judi P on Jan 16, 2024
Dear Anup, Thank you for the great feedback. We hope you will visit us again soon!

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from Judi P on Jan 16, 2024
Dear Patrick, Thank you for the great review. I am glad you enjoyed your time with us and we hope you will visit us again on your next trip to the area.

6/10 Okay

Wayne

Great
Stayed 1 night in Dec 2023
Response from Judi P on Jan 16, 2024
Dear Wayne, Thank you for sharing your feedback. I am glad you enjoyed your stay and we look forward to seeing you again soon!

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Judi P on Jan 16, 2024
Dear Arman, Thank you for the amazing feedback. I am so glad to enjoyed your stay. We look forward to seeing you again soon.

2/10 Terrible

Saranjit

Ok
Stayed 1 night in Dec 2023
Response from Judi P on Jan 16, 2024
Dear Saranjit, Thank you for your feedback. I am sorry we werent able to exceed your expectations. We do hope you will allow us another opportunity in the future.

10/10 Excellent

Sylvain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 3 nights in Dec 2023
Response from Judi P on Dec 12, 2023
Dear Sylvain, Thank you for the amazing review. I am so happy to hear that we were able to make your stay a memorable one. We hope to see you again soon!

2/10 Terrible

Paul

Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from JP on Dec 12, 2023
Dear Paul, Thank you for your feedback. I am sorry to hear that we were unable to exceed your expectations. We hope you will allow us another opportunity to serve you better in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Judi P on Dec 12, 2023
Dear Jonathan, Thank you for the great review. I am glad you had a great time while here. We hope to see you again soon!

4/10 Poor

eunsoo

Stayed 1 night in Nov 2023
Response from Judi P on Jan 16, 2024
Dear Eunsoo, Thank you for your comments. I am sorry we were unable to exceed your expectations. We hope you will give us another opportunity to better serve you.

2/10 Terrible

reema

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give zero stars I would. The hotel smelled like cigarettes even tho they have no smoking policy. The bed sheets had blood on them and then when it was brought to their attention they told us that no one had stayed in the room prior to us and said the blood was “fresh”. They switched our room, but we were extremely uncomfortable from the fact no one was shocked or apologetic. Decided to leave our reservation and book elsewhere, and still there was no resolution from their side. Do yourself a favour and book ANYWHERE else.
Stayed 2 nights in Nov 2023
Response from Judi P on Nov 28, 2023
Dear Reema, Thank you for your feedback. I am sorry to hear that you did not enjoy your stay with us. Your concerns have been passed to the appropriate department for further investigation.

6/10 Okay

Tracey

Stayed 2 nights in Nov 2023
Response from Judi P on Nov 28, 2023
Dear Tracey, Thank you for taking the time to share your feedback. We hope to see you again soon.

8/10 Good

Chanel

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Judi P on Nov 17, 2023
Dear Chanel, Thank you for the great review. I am so pleased to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

sharon

Stayed 1 night in Nov 2023
Response from Judi P on Nov 17, 2023
Dear Sharon, Thanks so much for the amazing review. I am so glad that we were able to make your stay a memorable one. We hope to see you back again soon.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Such a perfect location for shopping! The breakfast was good and very nice staff! We will be staying again!
Stayed 1 night in Nov 2023
Response from Judi P on Nov 16, 2023
Dear Pauline, Thank you for the great review. I am happy to hear that you enjoyed your stay and was able to take advantage of our close proximity to the great shopping areas including the Willowbrook Mall and Cloverdale business area. We hope to see you again soon!

2/10 Terrible

zhang

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old facility. Dirty pool
Stayed 1 night in Nov 2023
Response from Judi P on Nov 16, 2023
Dear Zhang, Thank you for your comments. I am sorry to hear that we were not able to exceed your expectations. We hope you will visit us again so we can truly demonstrate the high level of services our repeat guests have come to expect.

6/10 Okay

Robert S.

Stayed 5 nights in Nov 2023
Response from Judi P on Dec 12, 2023
Dear Robert, Thank you for sharing your feedback with us. We hope you will visit us again soon!

8/10 Good

Holly

Liked: Cleanliness, staff & service
The room was good, but some tile was missing in the bathroom from water damage. The carpet also needed a vacuum, as there was debris all over the floor when I checked in. The staff are very friendly and accommodating though, which I appreciated. The restaurant attached to the hotel is AMAZING. Some of the best Indian food I've ever had. I did not use the pool, because the room was very humid due to not great ventilation and rain outside.
Stayed 3 nights in Nov 2023
Response from Judi P on Nov 16, 2023
Dear Holly, Thank you for sharing your recent experience at the hotel. I am so pleased that you enjoyed your stay. I will pass along your great comments to the restaurant and staff. We look forward to seeing you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Nov 2023
Response from Judi P on Nov 16, 2023
Dear David, Thank you for the amazing review. We are all so glad you had a great time during your stay. We look forward to seeing you on your next trip to the area.

4/10 Poor

Lynn

Stayed 1 night in Nov 2023
Response from Judi P on Dec 12, 2023
Dear Lynn, Thank you for sharing your feedback. I am sorry we were not able to exceed your expectations. Please know we take all feedback to heart so we can continue to improve. We hope you will visit us again soon to see the changes made.