Ratings based on 373 Verified Reviews

4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from england

good downtown location

Posted Feb 19, 2017
*nice spacious suite. *cleaning staff were friendly and hard working *front desk staff were welcoming and helpful *bartender was surly so would skip that *demolition/construction happening on opposite side of the street was not disclosed prior to arriving. could not open windows due to the noise which went on from approx 8am to late afternoon.
5 out of 5
Recommended
for Couples
by A verified traveler from London ONT

Wonderful time!!

Posted Feb 15, 2017
Pros: The best part of the Hotel was the convenient location!! We could walk to everything no cabs needed!!
Cons: The only thing I would improve on is the menu choices. I think that the restaurant should have more selection on their menu at the restaurant.
Location: Plenty of things to do, very close. ( ex walking down to the waterfront, the scenery is beautiful !! Or walking to cute little shops and pubs.
The room was clean, bright and very much enjoyable !!! The staff were more then helpful when needed. I would recommend this hotel to everyone staying in downtown Vancouver for sure !!
Comment from Hotel Management
Feb 16, 2017 by Suzanne, Hotel Management
Dear Ashley & Derek, So glad to hear you enjoyed your stay. Thank you for the feedback. Kind Regards, Suzanne Allemeier, General Manager
5 out of 5
Recommended
for Families
by A verified traveler

I would most definitely stay again!

Posted Feb 15, 2017
Pros: Everything!
Location: We went to the planetarium show at HR Macmillan space center and to the observatory.
Mike the host was super friendly and courteous when I arrived. Everything that I requested on the reservation page was ready to go including having a playpen set up in the room when we arrived. That has never happened before. It was clean, quiet, easy to get to, had safe parking. The breakfast in the morning was nothing short of amazing, hot and tasty. The adorable staff treated everyone like family in that lounge and for the first time I did not feel as though my children were a nuisance to the establishment. They were acknowledged and smiled at and as a parent that makes all the difference. I could not believe the view and the room itself couldn't have been cozier. This has been the best stay by far my family has ever had in Vancouver.
Comment from Hotel Management
Feb 15, 2017 by Suzanne, Hotel Management
We love hearing guest stories like this. Thanks very much for sharing. Kind Regards, Suzanne Allemeier, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2017
Great breakfast buffet- perfect location for hotel
Comment from Hotel Management
Feb 15, 2017 by Suzanne, Hotel Management
Thank you for your review. Kind Regards, Suzanne Allemeier, General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 13, 2017
Immaculately clean and comfortable. I had zero problems with this hotel. I just wish that the continental breakfast was open until 10 am during the week, instead of closing at 9 am. But c'est la vie, I guess. There are lots of good neighboring restaurants to eat at if you miss breakfast.
Comment from Hotel Management
Feb 14, 2017 by Suzanne, Hotel Management
Thanks for the great review. Kind Regards, Suzanne Allemeier, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Syd, Aust

Convenient location.

Posted Feb 12, 2017
Pros: Short walk to almost anywhere, A restaurant, shops or transport.
Cons: I didn't encounter anything on my stay that would need changing.
Location: Great location. In a quiet part of town. So no traffic noise. Having said that. A short walk in any direction had you where you need to be.
I just spent three nights at the hotel. First time in Vancouver and found the hotel quiet, comfortable and in a handy part of the city to all amenities.
Comment from Hotel Management
Feb 14, 2017 by Suzanne, Hotel Management
Dear Brett, It's always great to see guest feedback like this. We hope to see you again on your next visit to Vancouver. Kind Regards, Suzanne Allemeier, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Feb 4, 2017
The staff were very nice. The breakfast was delicious especially since it's complementary! The room had a balcony and the added small kitchen suite was great. I would highly recommend going here.
Comment from Hotel Management
Feb 6, 2017 by Suzanne, Hotel Management
Thanks for the review. We're pleased to hear you enjoyed your stay. Kind Regards, Suzanne Allemeier, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from whistler

Great location for downtown events 👍

Posted Jan 31, 2017
My friend and I needed a hotel for a one night stay to see a Blue Rodeo concert and I was very happy with our room .. thank you
Comment from Hotel Management
Feb 1, 2017 by Suzanne, Hotel Management
Hope you enjoyed the concert. Thanks for choosing the Residence Inn. Kind Regards, Suzanne Allemeier, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Well kept hotel, not the greatest location

Posted Jan 30, 2017
We had a pretty good experience inside the hotel. The room was spacious and clean. The in-room kitchen was furnished with plenty of dishes and silverware, though we didn't use much of the kitchen. The pool is small but the area is clean and usually stocked with towels, the hot tub is nice. Free breakfast always help; the choices here are ok, nothing special, nothing wrong. Our only issue with the hotel was all the construction going on around the building. The view from our west facing room was a deep pit with construction equipment and workmen...
Comment from Hotel Management
Feb 1, 2017 by Suzanne, Hotel Management
Thank you for the review and feedback. Kind Regards, Suzanne Allemeier, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2017
Pros: Large,, newer, clean rooms. Excellent breakfast
Location: Walking distance to downtown
Enjoyable a very nice hotel. Restaurant in hotel recommended
Comment from Hotel Management
Feb 1, 2017 by Suzanne, Hotel Management
Thank you for the review and for recommending Cavino. Kind Regards, Suzanne Allemeier, General Manager