Run down, smelly and certainly not a resort
Posted Jan 22, 2017
This hotel was booked for a girls night fun get away. First impressionstep were of a rundown, cigarette smell filled casino with no organization or purpose to its lay out. Having spent 300$ for the suitemail, seeing this made me nervous. I attempted to cancel and go elsewhere but was told this was impossible. We were also told both the pool and the hot tub section of the hotel were closed. Apparently we were supposed to have seen this some how in the hotels amenities page on Expedia.
Arriving in our 'suite' with a glorious view of the parking garage, we were greeted by rundown and banged up furniture. Scuffed walls and a few cracked tiles. I've stayed in a holiday inn express that was nicer. Staff was completely unconcerned with our complaints about the site or room. We were locked in to spending our fortune to stay there so what did they care?
The surrounding areas of the hotel are completely sketchy too. This entire experience was a total disappointment. The only plus sidea was the easy access to the sky train so we could escape the horrible hotel for downtown.
Resort? I don't think so. Utter disappointment with this location and stay.