Ratings based on 1,286 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna

Very nice

Posted Jun 24, 2017
Pros: location
Cons: Could stock the bar fridge
Very good experience nice clean rooms casino down stairs all good
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2017
The stay was great. Friendly staff and the room was clean
Comment from Hotel Management
Jun 23, 2017 by Ann, Hotel Management
Thank you for your review! We are pleased you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon SK Canada

Hotel 10 minutes from Airport via Skytrain

Posted Jun 12, 2017
The room was adequate for a nights stay, caught early morning flight out of Vancouver. Any longer of a stay and it might be worth an upgrade to a suite. The only real let down is that there was no offer of free slot play at the Casino, and it was my first time stay at the Resort.
Comment from Hotel Management
Jun 19, 2017 by Ann, Revenue Manager, Hotel Management
Hello Ted, Thank you for your feedback and appreciate your comments. Regards, Ann
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle,WA

Nice Hotel closed to the river and Night Market!

Posted Jun 9, 2017
I was up there with a friend family trip. This was my first time stayed in this hotel. It was nice and convenience.
Comment from Hotel Management
Jun 19, 2017 by Ann, Hotel Management
We are very happy to hear you enjoyed your stay at the Resort. We look forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

beautiful hotel great location

Posted Jun 8, 2017
Beautiful room , fine dining, had fun at the casino !
Comment from Hotel Management
Jun 19, 2017 by Ann, Hotel Management
Thank you for your review and comments! Great to hear you enjoyed your stay and hope to welcome you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Fun Hotel

Posted Jun 5, 2017
Pros: Loved the gaming although there were no poker tournaments that we were looking forward to.
Cons: The pull out bed in Suites
Location: Location is great
We enjoyed the hotel very much - found the second pull-out bed in suite very uncomfortable and there was no duvet on the second bed.
Comment from Hotel Management
Jun 5, 2017 by Ann, Revenue Manager, Hotel Management
Thank you for your feedback regarding the sofa pull outs. We will look into the comfort of them!
2 out of 5
by A verified traveler

Really Marine View???

Posted Jun 5, 2017
Pros: Big rooms
Booked 3 rooms on 2 separate reservations. All 1 bedroom marine view. We all had a view of the roof that was part of the hotel. If you looked up out of your window you could see some water. Would not recommend this hotel for that reason only. Especially at a premium cost. But, there is more, when I entered my room the toilet was running and the handle was broke, and both tvs wouldn't work. My sister and I took our mom to this hotel for her 80th birthday because she likes to go to casino when we are on holidays. We arrived around 7 that night and were only there until 6AM the next day to catch a flight. So I didn't approach the staff, but on hindsight should have to see if they would have changes rooms for us.
Comment from Hotel Management
Jun 19, 2017 by Ann, Hotel Management
So sorry to hear that you didn't enjoy your stay and there were some issues with the accommodations. If you wish to confirm your guest rooms to us we can look into the working conditions of the room. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2017
Pros: acess to other side.. rooms very comfy
only negative was the room was dusty and there was a barking dog.
Comment from Hotel Management
Jun 5, 2017 by Ann, Revenue Manager, Hotel Management
Thank you for your feedback... disappointed to hear that you were disturbed by a dog. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2017
We had an awesome overall experience, we are looking to come back here for sure.
Comment from Hotel Management
Jun 5, 2017 by Ann, Revenue Manager, Hotel Management
Thank you for the great comments! Glad you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2017
Hotel is lovely. One challenge was when I needed a refund. The cashier basically told me all refund go through the manager and that it would be awhile. I don't understand how there isn't someone onsite that can override a charge. Anyhow in the end she did give me a refund but seemed rude and too busy to deal with my return.